Tourism Industry Market<br />July 2010<br />
Overview<br />TourismMarket<br />TourismMarketNeeds<br />Aastra Solutions<br />Products Components <br />Customer Referenc...
MarketView and Target Groups<br />
Target groups<br />Companies in the tourismsector<br />Accommodation<br />Hotel, camping, B&B (bed and breakfast), lodging...
Focus on the tourist<br />Tourist <br />Everybody travels outside its habitual place of residence.<br />For a period of at...
A marketview<br />Tourismsectortoday<br />Time of crisis<br />Reduction of investments - except for strategicinvestment<br...
Positioning of Aastra <br />N°1 in Europe on the professional market.<br />Aastra offers a range of Open Solutions. <br />...
An Excursus  Local Market<br />
Local Market<br />To becompleted by country<br />July 10<br />Tourism Industry Market<br />9<br />
Needs of TourismMarket<br />
Tourism Aastra solution Use per profile <br />July 10<br />Tourism Industry Market<br />11<br />
Needs of tourism market<br />July 10<br />Tourism Industry Market<br />12<br />For every need, there is an Aastra solution...
To ensure the comfort of customers<br />July 10<br />Tourism Industry Market<br />13<br />Needs of hotel keepers<br />Fron...
To inform
To serve
To  entertain</li></li></ul><li>To ensure the comfort of customersWelcome and inform<br />July 10<br />Tourism Industry Ma...
24h/24, without waiting, in the language of customer
by various nature communications flow
Voice, Mails, Fax, Chat, SMS, Video…
To informcustomers by the distribution of messages
To have a highlevel of customer informations
Open on data base, front office, portals, software solutions …</li></ul>Needs of hotel keepers<br />Front Office<br /><ul>...
To inform
To serve
To  entertain</li></ul>Aastra Solutions<br /><ul><li>MultimediaContact Center with management of competence
Call back function
Attendant : terminal and/or software
IPBX Aastra solutions
Voicemail, Auto attendant (voice recognition), information service
IVR
Connectionwith business applications (PMS)</li></li></ul><li>July 10<br />Tourism Industry Market<br />15<br />To ensure t...
To allow an access to the communication services everywhere
To call out of the room and move easily
To have multi-directory terminals
To allow an direct access with the hotel services at any time
Reception, bar, restaurant, taxi, alarm, room service, messaging in the customerlanguage,…</li></ul>Needs of hotel keepers...
To inform
To serve
To  entertain</li></ul>Aastra solutions<br /><ul><li>IPBX Aastra
Cabin terminal
A computer terminal connection (Wlan)
Mono or multi-user terminal
Direct inward dialing (DID)
Forward to attendant, voicemail
Room Services (catering and global information) </li></li></ul><li>July 10<br />Tourism Industry Market<br />16<br />Needs...
Phone, internet and video
Prepaymentservices</li></ul>Needs of hotel keepers<br />Front Office<br /><ul><li>To welcome
To inform
To serve
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[EN] Aastra - Vertical Market - Tourism

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Aastra develops a complete range of unified communication solutions fully suited to hotels and all types of tourist and leisure facilities: hotels, luxury hotels, club hotels, holiday resorts, cottages, cruise ships, etc. Aastra pays special attention to improving customer satisfaction while creating a scalable and collaborative work environment for the personnel.

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[EN] Aastra - Vertical Market - Tourism

  1. 1. Tourism Industry Market<br />July 2010<br />
  2. 2. Overview<br />TourismMarket<br />TourismMarketNeeds<br />Aastra Solutions<br />Products Components <br />Customer References<br />Strengths / Opportunities<br />Marketing Tools<br />Perspectives<br />July 10<br />Tourism Industry Market<br />2<br />
  3. 3. MarketView and Target Groups<br />
  4. 4. Target groups<br />Companies in the tourismsector<br />Accommodation<br />Hotel, camping, B&B (bed and breakfast), lodging, luxuryhotel, apartmenthotel…<br />Food supply<br />Restaurant<br />Coffee shop<br />Travel / business trip<br />Travelagency<br />Traveloperator<br />July 10<br />Tourism Industry Market<br />4<br />
  5. 5. Focus on the tourist<br />Tourist <br />Everybody travels outside its habitual place of residence.<br />For a period of at least one night or 4 months at maximum.<br />Go on a journey for one of the following reasons:<br />Pleasure (holidays or weekend)<br />Health (hydrotherapy, thalassotherapy, etc.)<br />Missions or meetings of all kinds (conventions, seminaries, etc.)<br />Professional journeys, business trips<br />July 10<br />Tourism Industry Market<br />5<br />
  6. 6. A marketview<br />Tourismsectortoday<br />Time of crisis<br />Reduction of investments - except for strategicinvestment<br />Strategicinvestment<br />To enable the progress in competition <br />To be more efficient in case of new growth<br />Demands on the tourismsector<br />All forms of communication<br />To welcome, inform, serve and entertain the customer<br />To optimize the customerrelationship<br />Mobility and security in all localities<br />Advanced customer services<br />Wellstructuredcost control<br />July 10<br />Tourism Industry Market<br />6<br />
  7. 7. Positioning of Aastra <br />N°1 in Europe on the professional market.<br />Aastra offers a range of Open Solutions. <br />Furthermore Aastra offers a unique « Triple Play » feature.<br />July 10<br />Tourism Industry Market<br />7<br />Communication Solutions from Aastra are a strategic investment which improves your competitiveness!<br />
  8. 8. An Excursus Local Market<br />
  9. 9. Local Market<br />To becompleted by country<br />July 10<br />Tourism Industry Market<br />9<br />
  10. 10. Needs of TourismMarket<br />
  11. 11. Tourism Aastra solution Use per profile <br />July 10<br />Tourism Industry Market<br />11<br />
  12. 12. Needs of tourism market<br />July 10<br />Tourism Industry Market<br />12<br />For every need, there is an Aastra solution !<br />
  13. 13. To ensure the comfort of customers<br />July 10<br />Tourism Industry Market<br />13<br />Needs of hotel keepers<br />Front Office<br /><ul><li>To welcome
  14. 14. To inform
  15. 15. To serve
  16. 16. To entertain</li></li></ul><li>To ensure the comfort of customersWelcome and inform<br />July 10<br />Tourism Industry Market<br />14<br />Needs<br /><ul><li>To provide a permanent reception
  17. 17. 24h/24, without waiting, in the language of customer
  18. 18. by various nature communications flow
  19. 19. Voice, Mails, Fax, Chat, SMS, Video…
  20. 20. To informcustomers by the distribution of messages
  21. 21. To have a highlevel of customer informations
  22. 22. Open on data base, front office, portals, software solutions …</li></ul>Needs of hotel keepers<br />Front Office<br /><ul><li>To welcome
  23. 23. To inform
  24. 24. To serve
  25. 25. To entertain</li></ul>Aastra Solutions<br /><ul><li>MultimediaContact Center with management of competence
  26. 26. Call back function
  27. 27. Attendant : terminal and/or software
  28. 28. IPBX Aastra solutions
  29. 29. Voicemail, Auto attendant (voice recognition), information service
  30. 30. IVR
  31. 31. Connectionwith business applications (PMS)</li></li></ul><li>July 10<br />Tourism Industry Market<br />15<br />To ensure the comfort of customers To serve and to entertain (1/2)<br />Needs<br /><ul><li>Communication without constraints
  32. 32. To allow an access to the communication services everywhere
  33. 33. To call out of the room and move easily
  34. 34. To have multi-directory terminals
  35. 35. To allow an direct access with the hotel services at any time
  36. 36. Reception, bar, restaurant, taxi, alarm, room service, messaging in the customerlanguage,…</li></ul>Needs of hotel keepers<br />Front Office<br /><ul><li>To welcome
  37. 37. To inform
  38. 38. To serve
  39. 39. To entertain</li></ul>Aastra solutions<br /><ul><li>IPBX Aastra
  40. 40. Cabin terminal
  41. 41. A computer terminal connection (Wlan)
  42. 42. Mono or multi-user terminal
  43. 43. Direct inward dialing (DID)
  44. 44. Forward to attendant, voicemail
  45. 45. Room Services (catering and global information) </li></li></ul><li>July 10<br />Tourism Industry Market<br />16<br />Needs<br />To ensure the comfort of customers To serve and to entertain (2/2)<br /><ul><li>To have image - data - voice services in the infrastructure
  46. 46. Phone, internet and video
  47. 47. Prepaymentservices</li></ul>Needs of hotel keepers<br />Front Office<br /><ul><li>To welcome
  48. 48. To inform
  49. 49. To serve
  50. 50. To entertain</li></ul>Aastra solutions<br /><ul><li>Multimedia services
  51. 51. Internet access
  52. 52. Videoconference
  53. 53. ADSL TV, games on line, VoD
  54. 54. Phone terminal in room</li></li></ul><li>To improve profitability and efficiency<br />July 10<br />Tourism Industry Market<br />17<br />Needs of hotel keepers<br />Back Office<br /><ul><li>Reliable communications services
  55. 55. To maximize the effectiveness of staff
  56. 56. To ensure the security
  57. 57. To optimize costs
  58. 58. Environmental process</li></li></ul><li>To improve profitability and efficiency To have services and reliable communications <br />July 10<br />Tourism Industry Market<br />18<br />Needs<br /><ul><li>To allow a homogeneous operation and to federate networks
  59. 59. Phone, computer, audio and video network
  60. 60. Mutualize ressources
  61. 61. To enable the mobility of staff
  62. 62. Integration in existing IP infrastructure
  63. 63. To articulate the network around an IP insfrastructure
  64. 64. Integration with business applications or developed internally</li></ul>Needs of hotel keepers<br />Back Office<br /><ul><li>Reliable communications services
  65. 65. To maximize the effectiveness of staff
  66. 66. To ensure the security
  67. 67. To optimize costs
  68. 68. Environmental process</li></ul>Aastra solutions<br /><ul><li>Centralized management
  69. 69. Networking, pooling of ressources
  70. 70. DECT / DECT IP, Wlan
  71. 71. Telephony servers, IP /SIP terminals, Applications
  72. 72. IP trunks
  73. 73. Validation of third-party applications (hospital or administrative)
  74. 74. Openness and integration of the market standard protocols: SIP, CSTA.</li></li></ul><li>To improve profitability and efficiency To have services and reliable communications <br />July 10<br />Tourism Industry Market<br />19<br />Needs<br /><ul><li>To perpetuate an existinginvestment
  75. 75. Not reinvesting in infrastructure
  76. 76. Multi-companies/hotels
  77. 77. Specificincoming calls welcome
  78. 78. Mutualizedressources</li></ul>Needs of hotel keepers<br />Back Office<br /><ul><li>Reliable communications services
  79. 79. To maximize the effectiveness of staff
  80. 80. To ensure the security
  81. 81. To optimize costs
  82. 82. Environmental process</li></ul>Aastra solutions<br /><ul><li>Open solutions compatible with data manufacturers infrastructure
  83. 83. Voice/Data Convergence
  84. 84. LAN, WAN Connections
  85. 85. Multi companies, securing applications access: directories
  86. 86. Multi company configuration</li></li></ul><li>To improve profitability and efficiency To maximize the effectiveness of staff (1/3)<br />July 10<br />Tourism Industry Market<br />20<br />Needs<br /><ul><li>A simplifiedcustomer management
  87. 87. Opening / closing line
  88. 88. Transaction and access to information customers
  89. 89. Check-in, Check-out
  90. 90. DID allocation
  91. 91. To update the directory
  92. 92. Global vision of rooms: available, room status, telephonenumber…
  93. 93. IP Connection
  94. 94. Taxes and communications recoveries
  95. 95. Alarm management (scheduling, cancelling, minutes…)
  96. 96. Customers by name or associated keys direct calls</li></ul>Needs of hotel keepers<br />Back Office<br /><ul><li>Reliable communications services
  97. 97. To maximize the effectiveness of staff
  98. 98. To ensure the security
  99. 99. To optimize costs
  100. 100. Environmental process</li></ul>Aastra solutions<br /><ul><li>Interconnection between hotel application and Aastra communication system
  101. 101. TWP
  102. 102. Multi-Connectors for all types of PMS : Fidelio …
  103. 103. Voice messaging multi-language
  104. 104. billings, performance analysis</li></li></ul><li>To improve profitability and efficiency To maximize the effectiveness of staff (2/3)<br />July 10<br />Tourism Industry Market<br />21<br />Needs<br /><ul><li>To simplify the control of communications
  105. 105. The hotel communications cost calculation
  106. 106. Detailed bill for the customer
  107. 107. Automaticalselection of the cheapest operator
  108. 108. To ensure the confidentiality of communications</li></ul>Needs of hotel keepers<br />Back Office<br /><ul><li>Reliable communications services
  109. 109. To maximize the effectiveness of staff
  110. 110. To ensure the security
  111. 111. To optimize costs
  112. 112. Environmental process</li></ul>Aastra solutions<br /><ul><li>IPBX Aastra solutions
  113. 113. Mechanismof Least CostRouting
  114. 114. IP technology
  115. 115. Secure normalized DECT : Traditional or IP
  116. 116. Ciphering of calls
  117. 117. Authentication of users </li></li></ul><li>To improve profitability and efficiency To maximize the effectiveness of staff (3/3)<br />July 10<br />Tourism Industry Market<br />22<br />Needs<br /><ul><li>A permanent presence
  118. 118. Presence management and collaborative work
  119. 119. Mobile telephony
  120. 120. Frequent travel between rooms, reception and administrative offices
  121. 121. To bereachableatany time
  122. 122. To ring manyterminalssimultaneously
  123. 123. Signaling of calls
  124. 124. To allow customers to communicate quickly with hotel staff
  125. 125. To offer simple call systems</li></ul>Needs of hotel keepers<br />Back Office<br /><ul><li>Reliable communications services
  126. 126. To maximize the effectiveness of staff
  127. 127. To ensure the security
  128. 128. To optimize costs
  129. 129. Environmental process</li></ul>Aastra solutions<br /><ul><li>Application sharing, VideoConference System
  130. 130. Presence management
  131. 131. Smart rerouting
  132. 132. DECT /DECT IP / Wlansolution
  133. 133. One number-/ One terminal concept
  134. 134. Twin sets
  135. 135. FMC solution : Dual Mode, embedded mobile phone software
  136. 136. Reception direct call button
  137. 137. Alarmservers</li></li></ul><li>July 10<br />Tourism Industry Market<br />23<br />Needs<br />To improve profitability and efficiency The hotels, customers and staff security<br /><ul><li>To ensure high availability of communication network
  138. 138. To ensure information and communication confidentiality
  139. 139. To provide optimum security in the hotels</li></ul>Needs of hotel keepers<br />Back Office<br /><ul><li>Reliable communications services
  140. 140. To maximize the effectiveness of staff
  141. 141. To ensure the security
  142. 142. To optimize costs
  143. 143. Environmental process</li></ul>Aastra solutions<br /><ul><li>Solutions withalarm servers
  144. 144. Aastra solutions guarantee a rate of 99.999 % - 10 years MTBF reliability
  145. 145. Hardware redundancy: duplication / load sharing
  146. 146. Geographical duplication of any network (rooms, servers, links, clusters...)
  147. 147. Relocation of resources: Traditionnal or IP networking / virtual PABX
  148. 148. Compatible with antivirus and firewall market solutions
  149. 149. Usersauthentication
  150. 150. SIP Video surveillance solutions
  151. 151. Geolocationtool
  152. 152. Roundsmanfunctionality
  153. 153. Man down detection : DECT terminals</li></li></ul><li>To improve profitability and efficiency of teams To control and optimizecosts<br />July 10<br />Tourism Industry Market<br />24<br />Needs<br /><ul><li>To control costs
  154. 154. To reducecommunication costs
  155. 155. Integration in the IP infrastructure
  156. 156. To reducecosts of structure
  157. 157. To centralize applications
  158. 158. To optimizestaff planing
  159. 159. To reducecosts of integration</li></ul>Needs of hotel keepers<br />Back Office<br /><ul><li>Reliable communications services
  160. 160. To maximize the effectiveness of staff
  161. 161. To ensure the security
  162. 162. To optimize costs
  163. 163. Environmental process</li></ul>Aastra solutions<br /><ul><li>Control, monitoring and optimization: billings
  164. 164. Mechanism of Least CostRouting
  165. 165. Trunk IP (SIP, H323)
  166. 166. IP telephony
  167. 167. Fixe mobile Convergence solution (FMC)
  168. 168. Dual Mode and WiFi
  169. 169. Reception, centralized management, shared applications
  170. 170. Remote maintenance
  171. 171. RFC SIP, Web services, CSTA ...</li></li></ul><li>To improve profitability and efficiency Environmentalprocess<br />July 10<br />Tourism Industry Market<br />25<br />Needs<br /><ul><li>Sustaineddevelopment
  172. 172. Respectfulsuppliers
  173. 173. Environmental protection
  174. 174. To reduceenergyconsumption</li></ul>Needs of hotel keepers<br />Back Office<br /><ul><li>Reliable communications services
  175. 175. To maximize the effectiveness of staff
  176. 176. To ensure the security
  177. 177. To optimize costs
  178. 178. Environmental process</li></ul>Aastra solutions<br /><ul><li>ROHS compliancy
  179. 179. Conference / Video Conference System
  180. 180. ISO 14001 certification
  181. 181. Standby mode for terminal backlight
  182. 182. Quality and environmental management system
  183. 183. Remote working / shared work to reduce impact of travels</li></li></ul><li>Communicate and relax without constraints<br />July 10<br />Tourism Industry Market<br />26<br />Needs of customers<br /><ul><li>TV
  184. 184. Internet
  185. 185. Phone
  186. 186. Video On Demand
  187. 187. Games on line</li></li></ul><li>Global report<br />At home the customer has mostly a higher level of comfort than in the hotel localities.<br />Its level of requirement has therefore increased.<br />It is more attentive to their digital equipment, for instance in the bedroom.<br />July 10<br />Tourism Industry Market<br />27<br />The rooms become multifunctional spaces : <br />room, office, lounge and relaxation space!<br />
  188. 188. Communicate and relax without constraintsTelevision<br />July 10<br />Tourism Industry Market<br />28<br />Report<br /><ul><li>90 % of hotel customers switch on the TV when they are in their room.
  189. 189. Approximately 50 % only really look it - 3 hours/day.</li></ul>Needs of customers<br /><ul><li>TV
  190. 190. Internet
  191. 191. Phone
  192. 192. Video On Demand
  193. 193. Games on line</li></ul>Needs<br /><ul><li>To receive a basic number content.
  194. 194. Weather in real time, alarm, local and international strings, television, radio, …
  195. 195. For higher segments
  196. 196. A channel of information on the services offered by the hotel.
  197. 197. Messages sent and receipt on screen display.
  198. 198. Video on demand
  199. 199. Games on line</li></ul>Aastra solutions<br /><ul><li>Triple Play</li></li></ul><li>Communicate and relax without constraints Internet<br />July 10<br />Tourism Industry Market<br />29<br />Report<br /><ul><li>Customer have all technicaldevices (over-equipped) : laptop, USB key, digital camera, portable music player, SmartPhone…
  200. 200. More than 2 out of 3 hosts use the internet at the hotel, mainly Wlan
  201. 201. 75 % of business travelers use their laptop</li></ul>Needs of customers<br /><ul><li>TV
  202. 202. Internet
  203. 203. Phone
  204. 204. Video On Demand
  205. 205. Games on line</li></ul>Needs<br /><ul><li>90 % of customers want to have an internet access in their room</li></ul>Aastra solutions<br /><ul><li>Triple Play</li></li></ul><li>Communicate and relax without constraints Phone<br />July 10<br />Tourism Industry Market<br />30<br />Report<br /><ul><li>5 % of customers use the hotel phone to make calls
  206. 206. 60 % of customers use the phone as alarm or for direct calls to the reception</li></ul>Needs of customers<br /><ul><li>TV
  207. 207. Internet
  208. 208. Phone
  209. 209. Video On Demand
  210. 210. Games on line</li></ul>Needs<br /><ul><li>To have simple phones for phoning and alarm
  211. 211. To obtain information in its language
  212. 212. To contact directly the reception</li></ul>Aastra solutions<br /><ul><li>Solutions IPBX Aastra</li></li></ul><li>Components of the Aastra Solution<br />
  213. 213. Components of the Aastra Tourism solution<br />Tourism Industry Market<br />32<br />30 July 2010<br />July 10<br />
  214. 214. Components of the Aastra Tourism solutionUnified Communication applications<br />July 10<br />Tourism Industry Market<br />33<br />Collaborative communication<br />CTI, CRM, Multi-directory<br /> Softphone, Video sharing<br /> Smart routing<br />Conference<br />Confidentiality<br /> Recording<br />ACP IP Conference<br />Telephony Web Portal<br />Unified Messaging<br />E-mail, Voice, Fax.<br /> TTS, Voice Reco<br /> Mobility - WAP<br />Presence & IMFollow-me<br /> CalendarChat<br />Unified Communication Portal<br />UCP & TWP<br />Attendant<br /> Multi-directories<br /> Calendars<br /> Statistics<br />Contact Center<br />IVR<br />MultimediaAgents<br /> Smart Scripting<br />ACP Web Attendant<br />ACP Contact Center<br />
  215. 215. Video solution in Aastra’soffer<br />TWP 3.1<br />Aastra ViPr<br />July 10<br />Tourism Industry Market<br />34<br />
  216. 216. Aastra Triple Play Suite solution (ATPS)<br />Tourism Industry Market<br />35<br />ComputerInternet<br />TelephonyQoS<br />TelevisionTV HD<br />Gameson line <br />Triple Play Services<br />PSTN<br />Internet<br />IPTV<br />ADSL2+ Modem<br />Internet<br />VideoSP<br />Internet<br />Terminal<br />July 10<br />
  217. 217. DVBIP gateways<br />Middleware IPTV<br />STB<br />TV mode Hotel<br />CMS, Pdt info service<br />Sharp<br />LG<br />Samsumg<br />Analogterminals<br />Secure Access Portal <br />Billing<br />Technological partnership (ATPS components)<br />July 10<br />Tourism Industry Market<br />36<br />
  218. 218. Customer References<br />
  219. 219. Some customer references<br />Pierre & Vacances – HotelResidence<br />Holiday Inn Express<br />Best Western<br />Bedford 4****<br />Arcade 3***<br />Groupe ACCOR : IBIS, MERCURE, SOFITEL, PULMANN<br />Hôtels Majestic, Régina et St Raphael (Paris 16, 4 étoiles)<br />Bristol  (Paris 8 , 3 étoiles)<br />Ritz (Paris 1er, luxe)<br />July 10<br />Tourism Industry Market<br />38<br />
  220. 220. Customer References<br />Lucien Barrière<br />
  221. 221. Lucien Barrière : IP in the service of customer satisfaction<br />Needs<br />Networking of different establishments (hotel, casino, headquarters…)<br />Need of taxation and a GSM gateway service<br />Need of mobility DECT solution<br />Selected solutions and services<br />Networking of existing Aastra PBX Systems<br />51 DECT terminals on 6 sites for increased mobility<br />Billing software connected to PBX<br />July 10<br />Tourism Industry Market<br />40<br />
  222. 222. Strengths / Opportunities<br />
  223. 223. Strengths and opportunities <br />July 10<br />Tourism Industry Market<br />42<br />
  224. 224. Marketing Tools<br />
  225. 225. Tools, organisations, web sites<br />Tools<br />Brochure and PowerPoint presentation<br />Organisations<br />To becompleted by country<br />www.ifa-international.org<br />Web sites<br />To becompleted by country<br />http://ec.europa.eu/index_fr.htm#top<br />July 10<br />Tourism Industry Market<br />44<br />
  226. 226. Sometrade shows & conventions<br />To becompleted by country <br />July 10<br />Tourism Industry Market<br />45<br />
  227. 227. Perspectives<br />
  228. 228. Perspectives<br />E-reception<br />Virtual visit<br />Natural language for IVR / video: web access, mobile 3 G<br />Interactive carpet<br />Push automatic information about free hotels on mobile phone<br />Tourist route on mobile – voice guide on mobile phone<br />Vacation location changes to office<br />On-line purchase of the furniture of the room<br />TV monitor integrated in a plate glass window<br />Virtual travel<br />July 10<br />Tourism Industry Market<br />47<br />
  229. 229. Tourism Industry Market<br />48<br />WhoisAastra ?<br />Major actor of Unified Communications<br />Aastra provides technological components based on market standards and compatible with installed data infrastructure.<br />Systems<br />Infrastructure<br />Real time Communications<br />Evolution of needs <br />« hyper-connectivity»<br />« Easiness »<br />« Reliability »<br />Unified Messaging<br />Aastra<br />People<br />Presence & Collab.<br />Management & Security<br />Integration in PMS<br />Organizations<br />Modular architecture, integration into the Hotel Information System, <br />Communication Enabling Business Processes (CEBP).<br />30 July 2010<br />July 10<br />
  230. 230. Thankyou for yourconsideration!<br />July 10<br />Tourism Industry Market<br />49<br />C. Verdier<br />

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