1. CARINE LAMS
Mechelsesteenweg 78 – 1933 Sterrebeek
0474 / 35.99.34
Carine.lams@gmail.com
1
PERSONALIA
Nationality: Belgian
Marital status: married / 2 children (20 and 23 year)
EDUCATION
Licentiaat Toegepaste Economische Wetenschappen (Economist), Specialisation :
Quantitative Economics - VLEKHO 1985 - 1989
Master in Information Technology - VLEKHO 1994 - 1995
KEY PROFESSIONAL EXPERIENCE
Senior International Account Manager IT, specialised in the financial sector Since Sept 1989
RELATED EXPERIENCE
Company : Prodata Systems - Since Feb 2016
Function
Senior Account Manager for the financial sector. My main customers are KBC, DKV, P&V,
ERGO, AG insurance, GIAL, ETNIC, CPH BANQUE, Sofina, ….
The business lines of Prodata-systems are Datacenter Solutions, Netwerking and Security
solutions. My individual target is 800K euro/year
Company : NSI – Feb 2015 – Jan 2016
Function
The business lines of NSI are Collaboration projects , Infrastructure Projects and Application
development, ERP software.
My mission consists of pure Business Development and making new names.
Achievements : I made new names as Axa, Luminus, Recycollecte,
Company : BULL SA – Oct 2006 – Feb 2015
Function:
Senior Account Manager for the Financial Sector. My main customers are KBC International,
Credit Agricole, Fortis BNP Paribas, Belfius, Delta Lloyd Bank, Diebold, Ingenico, BGL, EFA,…
Mission:
My mission consists of
 Having a very good understanding of the BULL portfolio consisting of :
o Infrastructure: High end Servers (AIX), HPC (high performance
computing), Bullion (X86 servers), storage (EMC2, Netapp, …)
Converged Infrastructure, Network components
o Maintenance on the proposed infrastructure even in MVS mode (Multi
vendor-Services)
o Managed Services on the infrastructure of the Customers on site, in
the private cloud, public cloud or a combined solution.
o Managed Services of applications (Windows 365, Microsoftdynamics)
or SAAS.

2. CARINE LAMS
Mechelsesteenweg 78 – 1933 Sterrebeek
0474 / 35.99.34
Carine.lams@gmail.com
2
o Security : Bull proposes audit and governance services around actual
security level on site of customers. Bull is capable of to implement or
improve security thanks to a lot of experience in a wide range of
security products (partners and own products from Evidian). The SOC
(Security Operation Center) provides a remote managed service offer
on security alerts.
o Application development and Application management.
o Business Intelligence and Big Data
o Professional Services in t&m
 Finding new opportunities within existing Customers
 Detect, prospect new customers in the financial sector
 Managing the commercial aspects of projects at international level
o For the KBC Group, this means that I define together with KBC
technical standards for their ‘Catalogue’. I also control the respect
of the catalogue in all countries of Central Europe. I manage local
BULL account managers and organise once or twice a year an
international event for the whole KBC Group. During this meeting the
latest technologies and evolution of the BULL offer is presented.
 Managing and coordinate the transition between the new project and the
delivery.
 Follow-up the customer during project implementation (Present during
Technical Account Meetings)
 Coordinate all actions internally to deliver proposals in line with customers
expectations.
The main realisations are
 New names for BULL as KBC, Ingenico, BGL Luxembourg, FOYER, European
Fund Administration, Fortis bnp Paribas, Bank De Groof, ….
 Postion BULL from Infrastructure provider to Service provider with a Managed
Service Project at KBC site covering multi-technology.
 Results from the last years
Fiscal year quota M€ Achieved
2011 5 6,7 134%
2012 3 1,9 63%
2013 4 4,8 120%
2014 4 5,5 138%

3. CARINE LAMS
Mechelsesteenweg 78 – 1933 Sterrebeek
0474 / 35.99.34
Carine.lams@gmail.com
3
Company : GETRONICS – March 2004 – Oct 2006
Function:
Senior Account Manager for the Dexia group. Getronics (ex Olivetti) is since more than 25
years supplier of Dexia (ex Gemeentekrediet) especially for infrastructure services
Mission:
My mission consists of
 Follow up of the existing contracts, managing difficulties when they occur.
 Optimisation of the relationship with the customer at all levels (It, Business,
Purchases…)
 Finding new opportunities at Dexia in an early stage.
The offer of Getronics consists of
 Infrastructure integration
 Application development and Application Management
 Communication projects (IP communication products)
 Workspace managed services
 Application Management
 Cabling
The main realisations are:
During 2005 I realized new service project, thanks to a mobility project for
potentially 2000 Black Berry Users.
In 2006 I realized a new infrastructure and service project for 7 MIO € (until 2008)
for the re-cabling op 1000 agencies at Dexia.

4. CARINE LAMS
Mechelsesteenweg 78 – 1933 Sterrebeek
0474 / 35.99.34
Carine.lams@gmail.com
4
Company : GFI (Groupement France Informatique) – Sept 2002 – March 2004
Function: Sales Director BeLux
Mission:
My mission consist of
 Structuring the sales department in Belgium and Luxemburg.
I was responsible for 3 sales representatives, 1 in Belgium en 2 in Luxemburg.
 Definition of the sales portfolio of GFI. Until then GFI Belux was specialised
in ‘Professionel Services’. After 2001 there was a need to redefine the
portfolio. Especially with the help of GFI France, we could identify a new
sales portfolio. The services we could offer:
o Security
o Third Parties Application management thanks to near shore offices
(Lille)
o Office hosting
o SAP third party maintenance thanks to near shore office (Bordeaux)
o E-learning and Education Center at GFI Luxemburg
o Easy Accounting
o CRM, …
 Redefinition of the install based amongst the account managers.
 Definition of the sales targets.
 Working in collaboration with the salespersons, helping to achieve their
targets
Main realisations:
 Win new customers such as ABX transport, Vlaamse
Participatiemaatschappij.
Turnover: 2 MIO €/year

5. CARINE LAMS
Mechelsesteenweg 78 – 1933 Sterrebeek
0474 / 35.99.34
Carine.lams@gmail.com
5
COMPANY : BULL-STERIA – 1997 - 2002
Function: Account Manager (2000 – 2002)
Mission:
 My Mission consists of presenting the whole portfolio from BULL and afterwards
Steria to dedicated customers.
 Follow up of RFI and RFP in a early stage.
 Coordinate all actions internally to provide a proposal that is in line with the
expectations of the customers.
Main customers: Mercator, Centea, Antwerspe Diamant Bank, Axa
The portfolio consists of On-line Banking, EDMS (Eastman Software), Outsourcing, Hosting,
Security, networking services, Helpdesk en call management systems.
During that period I sold especially on-line banking software and EDMS projects.
Turnover: 120 MIO BEF/year
Function : Sales Development Specialist BULL 21 (1997 – 2000)
Mission:
 Specialized in the sales of migration projects for Y2K and Euro. The operational
organisation consisted of a migration factory, called Bull 21 and 2 sales specialists. I
was responsible for all financial customers as Mercator, Axa, DIPO Bank, Antwerpse
Diamantbank, Centea, Caisse Privée, BBL, Crédit Professionel, …
 Selling professional services
Turnover: 100 MIO BEF/year
Main achievements:
 Realise new names for BULL with this service offer at AG Insurance, DVV
verzekeringen, Christelijke Mutaliteiten, …
COMPANY: ATHYLON - 1993 - 1997
Athylon is a Company specialized in the selling and customization of software based on
Oracle as a database and more specific in domains as, Accountancy, ERP systems and
Maintenance systems
Function: Consultancy, project management, Pre-sales activities (1995 - 1997)
Mission:
 Giving technical training. (SES Luxembourg)
 Project management for the implementation of new installations (O.N.E, Unipost)
 Functional consultancy (Creyffs)
 Presales, Giving Demo’s (O.N.E)
Function: Service Desk (1994 - 1995)
Mission:
 Responsible for telephone assistance to customers. Identify problems, qualify
problems and follow-up until resolution. Planning of technical interventions if
necessary.
Function: Developer (1993 - 1994)
Mission:
 Developing software based on Oracle tools (Forms 3.0, Report, SQL).

6. CARINE LAMS
Mechelsesteenweg 78 – 1933 Sterrebeek
0474 / 35.99.34
Carine.lams@gmail.com
6
COMPANY: CERG FINANCE – 1989 - 1993
Function: Technical Commercial Function
Mission:
Cerg Finance is specialized in financial software concerning cash management Asset
management and bank communication .
My mission consists of :
 Installation of the software and training of the customers on the new software.
 Customers: Merlin Gerin, Cockerill Sambre, Canal +, Ponts&Batiments,...
 Organization of yearly customer day and presentation of new releases.
LANGUAGES
Flemish/Dutch : Mother tongue
French : perfect
English : Very good
Spanish : Basic
SPORTS
Jogging
Horse riding
AMBITION
Be a part of a company where my experience as senior account manager is appreciated in a
relationship based on trust.
Working in a company where there is a good balance between procedures and reactivity
towards the customer.
Working in a company where sales work is the beginning of a success story realized by close
teamwork between sales, presales, bid team and operational team having all the same
goals.
I am working since many years as an independent (freelancer, contracter)and I prefer to
keep it so.