2. Who Are Eurobase? Founded 20 years ago by Waterford entrepreneur Julie Colclough & Jon Sedgwick, both experienced international supply chain professionals Julie is the Eurobase Managing Director & Jon is the Chairman Eurobase prides itself on its agility, customer focus & its skilled, motivated team Our “can do” culture coupled with a clear understanding of customer goals ensures our team meets & exceeds customer targets We’re easy to do business with Customer longevity & positive testimonials prove that Eurobase consistently delivers a bespoke customer offering of superior quality & value for money Eurobase is a true Supply Chain Partner
3. What do Eurobase Do? Eurobase Operates in 3 Core Areas Reverse Logistics & International Customer Care Fulfilment Electronics Component Manufacture
4. Low Risk, Variable Cost European Access Eurobase offers a variable cost supply chain & manufacturing base within Europe eliminating the need for a fixed cost European presence Services range from International Fulfilment, Multilingual Customer Care, Reverse Logistics, Localisation & Electronic Manufacturing. Customers can choose the optimum package of services to meet their requirements on a variable cost basis Eurobase is located in the international port city of Waterford, Ireland. Ireland is the only European country with a Corporation Tax rate of just 12.5% Once your product is shipping out of Ireland it is straightforward & inexpensive to enable your company take advantage of this rate too Eurobase offers a single point of entry to the European Community for your products. We can split your consolidated delivery and distribute your product in smaller lots within the EU. Because your product is now within the EU there are no further duties payable enabling timely deliveries without further administration Our skilled workforce allows us to provide in-depth localisation services including product alteration, repackaging etc. IPC certified manufacturing facility means we can competently assemble electronic goods to all recognised European standards
5. Fulfilment & International Customer Care “Eurobase has been around a long time, 20 years. Our customers trust us. Working with our customers we consistently develop optimal variable cost solutions for them. We’re problem solvers, we promise to work with you to find the most efficient, cost effective way to undertake your business in Europe” Julie Colclough pictured at one of the Eurobase fulfilment hubs in Waterford City
7. The Eurobase Customer Approach We work hard to develop a deep understanding of our customers market opportunities Eurobase works with the customer in developing an efficient cost effective solution Our open attitude with customers ensures customers can quickly modify which aspects of the Eurobase, variable cost offerings they avail of at a given time. Ensures customers meet their market opportunity cost effectively Our focus is on the lifetime value of our customers, we are open with our customers and always advise them as to their best value options over a product lifecycle. Customer longevity proves this approach works Spalding International are a Eurobase blue chip international client for over 14 years and continue to benefit from this approach
8. Eurobase Fulfilment & Customer Care Services Fulfilment Services Container splitting. Customers can deliver consolidated shipments (palletised or not) to Eurobase . We store, split & forward ship in medium or small order quantities throughout Europe. B2B & B2C fulfilment undertaken All inbound orders are verified before being entered into our warehouse management system. Customers avail of 100% verification of all goods on arrival Best in class cloud based inventory management system enables customers secure, remote access to our systems Tried and tested packaging & assembly services including a shrink-wrapping, labelling, kitting, sub-assembly & repackaging allow us combine products and run complex promotions on your behalf Localisation service available from electronic assembly and product rework localisation through to promotional packaging
9. Eurobase Reverse Logistics in Practice All Spalding end user customer complaints are directed to Eurobase Multilingual European support via phone fax & email Eurobase hold a stock of all spare parts for all Spalding Basketball systems in the European market Eurobase staff are skilled to diagnose all after - sales problems with the Spalding product and accurately ascertain correct replacement parts required by the end user Pick, pack & ship parts & customer instruction in required language Provide Spalding group with regular management reporting proactively identifying market trends as they arise Listen to Spalding Testimonial
10. Reverse Logistics & International Customer Care International Customer Care Multilingual skilled staff Tailor made service in terms of product knowledge, available hours & language to precisely match your opportunity & budget Email, phone coverage Staff capability includes ability to upsell Ability to securely handle credit card transactions
11. Do you need to Modify an Electronic Product? Whether you need to change plugs, localise circuit boards or just repackage your products to meet local market needs, Eurobase can help you We use state of the art Swiss made surface mount technology in our manufacturing and all staff are IPC accredited Experienced in delivering product prototype to full box build. Talk to us about your requirments Quality checking in accordance with IPC international standards @ the Eurobase Electronic Manufacturing plant
12. Ecommerce & Invoicing & Debt Collections Eurobase has the facility to securely take electronic payments on your behalf. In effect we can manage all aspects of your European ecommerce website If your business involves providing credit to international distributors we can professionally organise your invoicing and offer a rigorous debt collection service within the bounds of European debt collection law
13. Contact Eurobase Alison Stone-Thompson Business Development Manager Eurobase Ltd. IDA Industrial Estate Cork Road Waterford Phone: +353 51 379755 Mobile: +353 85 8283845 Email: astonethompson@euro-base.com www.euro-base.com
