1. PHYLLIS SHEPPARD, CRP,GMS
114 Crestview Drive • Mt. Arlington, NJ 07856
phylsheppard@gmail.com • 201-247-3673
MOBILITY SPECIALIST
Versatile professional with solid work ethic and natural leadership capabilities to support overall organizational
goals for growth and profitability through effective market share capture and astute management. Possess drive,
resourcefulness and ability to thrive in challenging environments. Utilize superb critical thinking and analytical
skills in providing innovative solutions to existing or emerging problems. Focus on bottom-line profitability by
monitoring and ensuring performance aligns with overall organizational goals— solid record of achievement for
meeting or surpassing established goals.
PROFESSIONAL EXPERIENCE
CORNERSTONE RELOCATION GROUP, BASKING RIDGE, NJ 2010 to 2015
Manager, Global Client Services
• Responsible for providing comprehensive service and support to an allocated portfolio of
emerging market clients.
• Developed and implemented client account plans to support service delivery satisfaction levels
and revenue goals.
• Preparation and delivery of client quarterly/annual reviews.
• Completed policy reviews, recommended changes resulting in cost savings for client and
opportunities to expand services to client.
Manager, Operations 2012 to 2014
• Support implementation and on-boarding of new corporate clients.
• Established standard operating procedures within Client Services utilizing best practices and
improving inefficiencies.
• Responsible for data integrity and accuracy of all internal reporting; preparation and distribution
of monthly client reporting.
• Training and performance management of Relocation Associates and Property Specialist.
Senior Relocation Manager 2010 to 2012
• Delivered comprehensive policy/benefit counseling, home sales/marketing process
administration, contract negotiations, destination services coordination, expense reimbursement,
household goods movement and client relations.
• Addressed requests for exceptions to policy by offering creative use of the existing policy benefits
when possible. Offered alternative solutions satisfying the employees needs while containing
costs.
HOFFMAN-LAROCHE, NUTLEY, NJ 2009 to 2010
Relocation Consultant - Onsite
• Delivered comprehensive policy counseling to employees relocating to San Francisco as part of
group move.
• Coordinated the processing of relocation payments through payroll.
• Addressed requests for exceptions to policy by offering creative use of the existing policy benefits
when possible. Offer alternative solutions satisfying the employees needs while containing costs.

2. PHYLLIS SHEPPARD
THE MIGROUP, WHIPPANY,NJ 2004 to 2009
Team Leader
• Developed client relationships through consultative communication, understanding and offering
creative solutions.
• Direct liaison in support of corporate client for program management, development and
administration.
• Motivated and coached relocation managers to ensure relocation benefits were administered
according to client policies.
• Resolved transferee issues concerning service dissatisfaction, policy exceptions or deviations as
well as those with third party suppliers.
WEICHERT RELOCATION RESOURCES, INC., MORRIS PLAINS,NJ 2000 to 2004
Senior Relocation Counselor
• Single point of contact for relocating employees and their families providing guidance through the
entire relocation process.
• Presented comprehensive policy/benefit counseling, home sales/marketing process
administration, contract negotiations, destination services coordination, expense reimbursement,
and transportation of household goods.
EDUCATION AND TRAINING
BACHELOR OF ARTS, ECONOMICS
RUTGERS UNIVERSITY, Newark, NJ
TRAINING, CERTIFICATIONS, LICENSES AND ACCOMPLISHMENTS
• Certified Relocation Professional (CRP)
• New Jersey Real Estate License
• Global Mobility Specialist (GMS)