Effective Communication Skills

1. EFFECTIVE
COMMUNICATION
SKILLS
Prepared by: China Kinski E. Velasco

2. Ponder on this quotation
“The most important thing in
communication is hearing
what isn’t said”- Peter Drucker

4. Effective Communication Skills
1. Learn to Listen
Being a good listener is one of the best
ways to be a good communicator.

5. Effective Communication Skills
Active listening involves paying close
attention to what the other person is saying,
asking clarifying questions, and rephrasing
what the person says to ensure
understanding.

6. Effective Communication Skills
2. Be aware of other people’s emotions.
Be sympathetic of what is going on in other
people’s lives

7. Effective Communication Skills
Communicate clearly and effectively,
even when delivering difficult or negative
messages

8. Effective Communication Skills
3. Empathize
It is important for you to understand
and respect other’s point of view.

9. Effective Communication Skills
Even when you disagree with an employer, coworker, or
employee you should consider their point-of-view.
Using phrases as simple as "I understand where you are
coming from" demonstrate that you have been listening to
the other person and respect their opinions.

10. Effective Communication Skills
4. Encourage
Make other people feel welcome, wanted,
valued and appreciated in your
communications.

11. Effective Communication Skills
Let others know that they are valued, they are much more
likely to give you their best. Ask others for their opinions as
this will help to make them feel valued.

12. Remember:
People appreciate those
with good listening skills.