2. Top 10
Communication skills
1. Listening
2. Nonverbal Communication
3. Clarity and Concision
4. Friendliness
5. Confidence
6. Empathy
7. Open-Mindedness
8. Respect
9. Feedback
10. Picking the Right Medium
3. Listening
• give one's attention to a sound.
Nonverbal Communication
• has been defined as communication
without words.
Clarity and Concision
• Good communication means saying just enough
– don’t talk too much or too little.
Friendliness
• the quality of being friendly; affability.
Confidence
• the feeling or belief that one can rely on someone
or something; firm trust.
4. Empathy
the ability to understand and share the feelings of another.
Open-Mindedness
relates to the way in which people approach the views and knowledge of others, and "incorporate
the beliefs that others should be free to express their views and that the value of others' knowledge
should be recognized."
Respect
a way of treating or thinking about something or someone.
Feedback
information about reactions to a product, a person's performance of a task, etc., used as a basis for
improvement.
Picking the Right Medium
An important communication skill is to simply know what form of communication to use.
