1. CHERYL KIM TAYLOR
151 Summer Street
New Canaan, CT 06840
Home (203) 852-9188
Cell (203) 979-7084
Email cktaylor311@gmail.com
SUMMARY OF QUALIFICATIONS:
 Twenty years of professional experience in Customer Service and Office Administration.
 Flexible and multi-tasked.
 Excellent communication and follow-up skills.
 Highly-focused, with a strict attention to detail.
WORK EXPERIENCE:
SEPTEMBER 22, 2007-PRESENT
BARNES & NOBLE BOOKSELLERS, Stamford, CT
PART TIME BOOKSELLER (8-12 HRS PER WEEK)
GENERAL DUTIES AND RESPONSIBILITIES:
 Customer Service.
 Assisting Merchandise Managers in setting up various in-store promotions.
 Cashiering duties when needed.
 Handle customer requests in-store and over the phone.
SEPTEMBER 4, 2007-JUNE 28, 2013
MERRITT STAFFING/FUJIFILM MEDICAL, Stamford, CT
REGIONAL SERVICE ADMINISTRATOR
GENERAL DUTIES AND RESPONSIBILITIES:
 Interfaced with the Regional Service Manager to track warranty to contract conversions.
 Prepared Maintenance Service Contracts for Regional Service Managers, Sales Account Executives
and Customer Solutions Engineers. Contracts were then forwarded to the customers for signature.
The main objective at all times was to prevent any lapse in service.
 Ran various reports for Regional Service Manager and Business Manager. These reports analyzed the
data for warranty and contract expirations. Information in these reports included all quotes presented
to the customer, their value and whether or not they have been signed off on by the customer.
 Ran reports as requested by the Customer and the Customer Solutions Engineer. Reports included the
Site History Report and Equipment Inventory Report which validated all equipment currently at the
site.
 Interfaced daily with customer to follow up on contract or warranty issues as it pertained to their
current Service Maintenance contracts and renewals. Referred and resolved discrepancies and/or
disputes raised by customers.
 Ensured that all processes were followed and consistent at all times.
 Assisted the Sales Account Managers with their accounts whenever needed.

2. OCTOBER 6, 1986-JUNE 1, 2007
DRESS BARN, Corporate Offices, Suffern, NY
ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE MANAGER
GENERAL DUTIES AND RESPONSIBILITIES:
Provided support to the Senior Vice President of Stores.
Performed Administrative Assistant related duties to ensure prompt response to internal queries and external
customers.
Track Operations Personnel information for the Regional Sales Manager.
Maintained and secured confidential information.
ADMINISTRATIVE ASSISTANT
 Reported directly to the Senior Vice President of Stores, on Payroll and HR Related issues, etc.
 Prepared all New Hire and Termination Paperwork for all Regional, District and Area Sales
Managers. Paperwork included confidential salary history.
 Prepared yearly reviews for Regional, District and Area Sales Managers.
 Processed the payroll for all Regional Sales Managers, District Sales Managers, Area Sales Managers
and Stores Division which included all issues regarding accruals of their benefits (vacation, personal
and sick time).
 Served as primary liaison between the Senior Vice President and Field Personnel which included
Regional Sales Managers, District Sales Managers, Area Sales Managers and all Store Personnel.
 Assisted in the planning of the annual Leadership Conference for the Field Supervisors which
included travel arrangements, hotel accommodations, meal planning, awards ceremony and
entertainment.
 Administered company credit card program and reviewed monthly statements to ensure company
compliance. Exception issues were addressed immediately.
 Negotiated with vendors and administered the Company Corporate Calling Card Program.
 Prepared petty cash analysis reports on a monthly basis.
FLEET MANAGEMENT
 Fleet Management-responsible for all car leases which also included Company Owned Vehicles.
Secured vehicles for Regional and District Sales Managers as well as Executives at the Corporate
Office (approximately 154 vehicles).
 Negotiated prices with the dealerships, leasing companies and insurance company.
 Responsible for the analysis of automobile efficiency, repair and maintenance programs.
 Responsible for making recommendations for fleet vehicles that meet the needs of the company.
 Coordinated the automobile Preventive Maintenance program for all company owned and leased
vehicles.
CUSTOMER SERVICE MANAGER
 Handled all elevated customer complaints referred by field personnel.
 Oversaw customer correspondence to the Senior Vice President and President. Contacted Customers,
Regional/District/Area Sales Managers and Store Personnel to ascertain all facts regarding the
incident in question. The goal at all times was to reach satisfactory solution for all parties.
 Provided detailed summaries to the Senior Vice President and President in response to all customer
letters.
COMPUTER SKILLS:
Microsoft Office Suite-Word, Excel, Outlook, PowerPoint
Microsoft Visual Fox Pro, AS400, Salesforce, SAP, Dropbox, Internet, Astea
EDUCATION:
UNIVERSITY OF CONNECTICUT
Bachelor of Arts, Liberal Arts and Sciences