1. MARIYETTE ANOLIN GUTIERREZ
216 Sofia St. Balut, Tondo, Manila
Contact Nos. (0910)2777222
E-mail: mayette0831@yahoo.com
OBJECTIVES
• To expand my knowledge, develop my skills, ideas and attitude that are desirable for the
improvement of my personality as a human being and to be able to work in a company that will
help me as an individual.
PROFILE
• Good communication and team building skills
• Enthusiastic self starter who can boost productivity
• Hardworking, dedicated professional.
• Goal-driven achiever with strong organizational skills.
• Ability to manage multiple tasks in a pressured environment.
EDUCATIONAL BACKGROUND
College 1998 – AB Masscommunication
Centro Escolar University
Mendiola, Manila
Secondary 1994 – Timoteo Paez High School
Younger Street Balut,Tondo, Manila
Elementary 1988 – Timoteo Paez Elementary School
Nepa Street Balut,Tondo, Manila

2. WORK EXPERIENCE
Prosync (August 2014 – December 15, 2015)
Eastern Telecommunication Philippines Inc.
Telecoms Plaza, 316 Sen. Gil Puyat Ave. Salcedo Village Makati City
Quality Analyst
• Monitor phone calls to ensure representatives are following the organization’s protocols.
• Listen to calls in three ways: recorded, live and side by side while communicating feedback to
encourage good ones and discourage bad ones.
• In-charge of agents voice quality and product knowledge, as well as whether representative
stick to their training scripts.
• Check if a customer is satisfied with the result of the interaction, and end calls in a friendly and
professional way.
• Assess agent performance/ behavior, coach and counsel agents to modify their performance/
behavior to facilitate a high level of customer service.
Asiapro Cooperative (May 03, 2011 – January 15, 2014)
Prosync (January 16 – August 2014)
Eastern Telecommunication Philippines Inc.
Email Support
• Monitors and answers all email from internal and external customers
• Responds to customer questions and concerns with speed and professionalism
• Interacts with customers to provide and process information in response to inquiries, concerns,
and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analyzing the
symptoms
• Identify and escalate priority issues per client specifications
• Redirect problems to appropriate resource
• Work collaboratively to build and maintain productive working relationships with customer
• Support team members and across other departments to make sure customer needs are met
and inquiries are resolved
• Mentors new hires through buddy up sessions
Globe Telecom / Pilipinas Teleserv (October 2010 – April 2011)
3rd Floor Sun Plaza, Shaw Boulevard, Mandaluyong City
Call Center Associate
• Handles with efficiency and courteousness all incoming calls and concerns of customers such as
complaints, inquiries of prepaid subscribers of Globe Telecom.

3. Asiapro Cooperative (April 2008-Aug. 31, 2010)
Eastern Telecommunication Philippines Inc.
Customer Service Representative
• Handles incoming calls and concerns of customers such as complaints, inquiries, requests and
fault reports.
• Provides customers feedback and confirmation on all staged and pending complaints, inquiries,
requests and reported faults.
• Assist client on all technical concerns related to data, voice and internet services
• Monitors and answers all email from internal and external customers
PT&T- Philippine Telephone and Telegraph Company (January 2007 – April 2008)
Spirit of Communication, Carlos Palanca St. Makati City
Customer Service Representative
• Handles with efficiency and courteousness all incoming calls of customers such as complaints,
inquiries, requests and fault reports.
• Provides customers feedback and confirmation on all staged and pending complaints, inquiries,
requests and reported faults.
Positive Response Inc (Dec. 2002 – June 2004)
Pasong Tamo Extension, Makati City
Telemarketer
First Legend Philippines (Feb. 15, 2000 – July 30, 2002 )
Greenhills San Juan
Account Executive
Support existing and new accounts, accomplish / achieve monthly target sales quota.
Submit monthly report sales output
Uplift the moral of our merchandiser to come up with the best sales results.
In charge of collecting past due accounts.
ABS-CBN (October 1, 1997 – March 30, 1998)
Quezon City
Talent Center
Production Assistant
GMA (March 1, 1996 – Jan. 15, 1997)
Quezon City
ETCHING hosted by Ms. Lyn Ching
Production Assistant

4. CHARACTER REFERENCE
MS. KATHRYN GRACE ENCARNACION
AVP Customer Service Department
PHILWEB
41F
One San Miguel Ave Bldg,
San Miguel Ave. corner Shaw Blvd, Pasig City
Personal Cellphone Number: 0919 9994825
MR. AMIEL ANTOLIN
Customer Interaction Management Team Leader
Eastern Communication Phils.
Telecom Plaza
316 Gil Puyat Avenue, Salcedo Village, Makati City
Office Number : 02 300-8888
Personal Cellphone Number : 0917 650 5731
MS. ALIBEL LIWAG-RAMIRO
SERVICE STANDARDS Team Leader
Eastern Communication Phils.
Telecom Plaza
316 Gil Puyat Avenue, Salcedo Village,Makati City
Office Number : 02 300-8888
Personal Cellphone Number : 0908 -8812424