1. PERFORMANCE CONTRACT AND JOB PROFILE - RSP MANAGER
CONTRACT 038 - REV 0 - 7 OCTOBER 2014 - PAGE 1 of 3
© Indgro Outsourcing (Pty) Ltd - Registration Number 1992/004805/07
This is a controlled document and was approved for use in the Quality Management System of Indgro Outsourcing.
The format of this document was valid and true on the date of print, 29 March 2015, and may be used for the following 30 days.
Initial: Mngr. Initial: Empl.
Performance Contract and Job Profile – RSP Manager
DESCRIPTION
Position Holder RSP Manager
Location
Reporting to Managing Director
Purpose (Job description)
1. Successful execution of all business requirements in order to achieve maximum
agreed profitability within market segments..
2. Optimization of business efficiencies to ensure maximum profitability of both Indgro
Outsourcing and extracting maximum value for the client.
3. Management of branch staff within the agreed performance parameters and to
ensure policies, procedures and legislative requirements are met at all times
Grade Grade 11
Occupational Level Professional
Occupational Category Legislator, senior official and managers
Minimum qualifications
required
 Grade 12 Matric Certificate
 Code 08 driver’s license
 Client Service Management Training
 Basic Labour Relations
 Computer Literacy
Additional desired
qualifications required
 Conflict Management
 Negotiation skills
Minimum experience required 3 years in Outsourcing and Recruitment industry
Desired experience required
 5+ years in Outsourcing and Recruitment industry
 Previous track record of client service management
Behavioral competencies
 Professionally presented
 Customer orientation
 Action orientated
 Good problem solving capabilities
 Delivery and Service
KEY PERFORMANCE
INDICATOR
OUTPUTS AND STANDARDS
Administration
 Approval of all expenditure against approved budget.
 Compliance to ISO and ensure processes and procedures including applicant
tracking complies with quality management systems.
 Ensure monthly audits must be completed on employee contracts and client files
 Ensure that on a monthly basis a record is kept on all additional business and that
invoices are raised accordingly.
ISO
 Compliance and continuous improvement on ISO
 All non-conformances are to be resolved within 24 hours – controllable
Health and Safety
 In the case of all IOD’s the correct forms must be completed accurately and sent to
the COIDA Officer within 24 hours of incident
 Incident reports must be completed with each IOD and forwarded to the COIDA
Officer
 Attend Health and Safety meetings of client as required and ensure that minutes are
kept up to date on file

2. PERFORMANCE CONTRACT AND JOB PROFILE - RSP MANAGER
CONTRACT 038 - REV 0 - 7 OCTOBER 2014 - PAGE 2 of 3
© Indgro Outsourcing (Pty) Ltd - Registration Number 1992/004805/07
This is a controlled document and was approved for use in the Quality Management System of Indgro Outsourcing.
The format of this document was valid and true on the date of print, 29 March 2015, and may be used for the following 30 days.
Initial: Mngr. Initial: Empl.
Contract Management and
Operational Profitability
 Operational expenses controlled as per approved budget and costings.
 All client related complaints/matters are to be resolved within 24 hours (controllable)
 Continuous improvement and development of the knowledge base and skill sets of
other talent recruitment specialists contracts to ensure solutions excellence on time
every time.
 Any overspending on the budget must be motivated to the RSP Manager before
procurement requests are processed.
 Growth in Turnover, GP%, Wage GP and Nett Profit must be measured per client on
a monthly basis and corrective action taken where necessary. This growth must be
aligned with the performance targets set by the Managing Director.
 Debtors days must be below 45 days; debtors above 60 days may not be more than
1.5% of the monthly turnover of the division
 Ensure management of the wages process to eliminate wage corrections and credit
notes
 Management of the leave of both salaried and wages staff to ensure that no leave is
accumulated to more than 15 days in accordance with the Leave Policy
Service delivery evaluation
 Ensure excellent service delivery against client requirements
 Achievement of a minimum of 95% on all CSI’s
 Ensure excellent skill set matches and validation of competence and competencies
 Service must be rendered according to the SLA signed
 Response / feedback to client complaints must be within 24 hours of receipt of the
issue
 Client Satisfaction Index sheet must be completed monthly, service delivery
evaluation and corrective action taken
Legal Compliance
 Stay abreast and ahead with
o Best employment practices
o Basic Conditions of Employment Act
o Labour Relations Act
o Occupation Health and Safety Act
o Bargaining Council Regulations
o Employment Equity Act
People Management
 Recruit the right person for the right job at the right time – Value Added Employees
must be recognized and celebrated
 Performance Contracts negotiated annually with sub-ordinates and Performance
Measurements / Assessments carried out with sub-ordinates as per the approved
timetable at a minimum of 3 reviews per year. During an new employee’s probation
monthly reviews must be conducted. The acceptable score is 85% Those below a
score of 75% must be performance managed. Those on a score below 65% are
unsuitable for the position.
 Succession Planning in place and activated for each sub-ordinate including Personal
Development
 Training and development must be carried out in conjunction with the Human
Resources Department to maximize skills
 Ensure that Talent Recruitment Specialists are trained in Labour Legislation
including, but not limited to:
o Basic Conditions of Employment Act
o Labour Relations Act
o Occupation Health and Safety Act
o Bargaining Council Regulations
o Employment Equity Act

3. PERFORMANCE CONTRACT AND JOB PROFILE - RSP MANAGER
CONTRACT 038 - REV 0 - 7 OCTOBER 2014 - PAGE 3 of 3
© Indgro Outsourcing (Pty) Ltd - Registration Number 1992/004805/07
This is a controlled document and was approved for use in the Quality Management System of Indgro Outsourcing.
The format of this document was valid and true on the date of print, 29 March 2015, and may be used for the following 30 days.
Initial: Mngr. Initial: Empl.
 Compile a skills matrix per site to ensure succession planning in the case of an
emergency
 Identify high performers to be trained and developed to become potential
supervisors / administrators / contract managers
Recruitment
 Ensure that the right candidate matching the specifications given by the client is
recruited within identified time frames given by the client.
 Ensure that all checks including criminal checks, reference checks and credit checks
are completed and all information is handed to the client before final interview.

I, the undersigned, accept that the performance criteria has been discussed, opportunity has been given for inputs and agreed upon
as being the accepted criteria according to which my work performance may be assessed.
Employee Name and Surname
_________________________________________
Employee Signature
________________________
Date
______________
Manager Name and Surname
_________________________________________
Manager Signature
________________________
Date
______________