Powerhouse Museum Communication plan The following communication plan outlines a sample plan for communicating the key messages about …… A range of parties will need to be notified of the services the HR department will provide under the service level agreement · who they are · what to tell them · how to tell them · who is going to tell them · when to tell them. Target audience: Who do we want to inform? Key messages: What do we want to tell them? Communication methods: How are we going to tell them? Who is responsible for doing it? Deadline: By when does this need to happen? Date completed Employees Managers Contractors Other Stakeholders © Study Group Australia Pty Limited, ICHR1810-280815 POWERHOUSE MUSEUM HR SERVICE AGREEMENT This HR Service Agreement defines the terms and conditions under which we provide HR specialist services to a client. This HR Service Agreement is intended for the purposes of formally setting up the relationship between YOUR COMPANY and the CLIENT COMPANY and to provide the foundation for a healthy business relationship. This Agreement completes the responsibility for YOUR COMPANY to ensure the quality, compliance and timeliness of the output named in this agreement. HR SERVICES AGREEMENT Scope This Agreement is made on __________ by and between __________________________________, with offices at ____________________________________________. HR Service Agreement Objectives During the term of this Agreement, YOUR HR COMPANY will furnish HR services and advice as specifically requested by _______________________, Client and/or Client’s Representative. The services and advice will relate to work being done or planned by Client in the field of HR Services, will be within YOUR COMPANY technical competence for those marked below: · HR Health Check – total assessment of your HR systems in place · Strategic planning – setting up processes, implementing HR plans and objectives · Equal Opportunity – creating a responsive organisation · Performance Management Systems – performance appraisals processing · Job Analysis – creating proper job descriptions and specifications · Staffing the Workplace – recruiting candidates, developing & using application forms · Employee testing, interviewing and selection – types of tests & selection techniques · Induction and Training – inducting employees, training techniques and processes · Developing HR Managers – On and off the job training, key factors for success · Appraising Performance – appraisal methods, appraisals in managing performance · Remuneration and Incentives – pricing jobs, low – high level staff incentives · Employee/Industrial Relations – legal framework · Occupational Health and Safety Systems – planning for OH&S · Staff Retention Programs · Staff Incentive Programs – motivating employees Other _________________________________________ Term of Agreement YOUR COMPANY services shall.

1. Powerhouse Museum Communication plan
The following communication plan outlines a sample plan for
communicating the key messages about ……
A range of parties will need to be notified of the services the
HR department will provide under the service level agreement
· who they are
· what to tell them
· how to tell them
· who is going to tell them
· when to tell them.
Target audience:
Who do we want to inform?
Key messages:
What do we want to tell them?
Communication methods:
How are we going to tell them?
Who is responsible for doing it?
Deadline:
By when does this need to happen?
Date completed

2. Employees
Managers

3. Contractors
Other Stakeholders
© Study Group Australia Pty Limited, ICHR1810-280815
POWERHOUSE MUSEUM
HR SERVICE AGREEMENT
This HR Service Agreement defines the terms and conditions
under which we provide HR specialist services to a client.
This HR Service Agreement is intended for the purposes of
formally setting up the relationship between YOUR COMPANY

4. and the CLIENT COMPANY and to provide the foundation for a
healthy business relationship.
This Agreement completes the responsibility for YOUR
COMPANY to ensure the quality, compliance and timeliness of
the output named in this agreement.
HR SERVICES AGREEMENT
Scope
This Agreement is made on __________ by and between
__________________________________, with offices at
____________________________________________.
HR Service Agreement Objectives
During the term of this Agreement, YOUR HR COMPANY will
furnish HR services and advice as specifically requested by
_______________________, Client and/or Client’s
Representative.
The services and advice will relate to work being done or
planned by Client in the field of HR Services, will be within
YOUR COMPANY technical competence for those marked
below:
· HR Health Check – total assessment of your HR systems in
place
· Strategic planning – setting up processes, implementing HR
plans and objectives
· Equal Opportunity – creating a responsive organisation
· Performance Management Systems – performance appraisals

5. processing
· Job Analysis – creating proper job descriptions and
specifications
· Staffing the Workplace – recruiting candidates, developing &
using application forms
· Employee testing, interviewing and selection – types of tests
& selection techniques
· Induction and Training – inducting employees, training
techniques and processes
· Developing HR Managers – On and off the job training, key
factors for success
· Appraising Performance – appraisal methods, appraisals in
managing performance
· Remuneration and Incentives – pricing jobs, low – high level
staff incentives
· Employee/Industrial Relations – legal framework
· Occupational Health and Safety Systems – planning for OH&S
· Staff Retention Programs
· Staff Incentive Programs – motivating employees
Other _________________________________________
Term of Agreement
YOUR COMPANY services shall exclusively provide HR
Services as requested by the Client
______________________________
from _____________(date) to _____________(date).
CURRENT HR Situation Analysis
Are any of the following HRM activities formally in place?

6. If so, please mark and explain in space provided:
Yes/No
Provide Details
Add details if necessary
Recruitment and selection of staff, (psychometric testing)
Inductions
Payroll
Leave
Industrial Agreements

7. Staff Training and Performance
Termination
Workplace Safety
Job descriptions/ classifications
Policies and Procedures
Other HR function

8. Service Timelines
These service timelines break down the output of YOUR
COMPANY specialist HR service into tangible deliverables
with definite deadlines. These deadlines may vary according to
the complexity of the service required. Include in table below
HR Staffing levels Roles and Responsibilities
HR Service Deliverable
Responsibility
Timeline

9. Recommendations on Improving HR function
Governing Law
Typically, the face value of the award is inclusive of the
administrative and operational costs involved in performing the
consultant's duties and responsibilities.
A HR Service agreement gives you legal protection in case the
consultant fails to keep your intellectual property confidential
or is careless enough to disclose proprietary information that
has been named in the non-disclosure clause of the agreement.
Authorisation………………………………………..
Client Name:…………………………………………
Authorisation Signature:……………………………………
Date:…………………………
5

10. ICHR1810 - Manage Human Resource Services
© Study Group Australia Pty Limited, ICHR1810 1
Assessment Task 2
Manage the delivery of human resources services
This assessment consists of 3 parts, all of which must be
completed.
The instructions to complete this assessment are included on the
following
page. Follow the instructions with each question.
This assessment should take you about 5 hours to complete.
When you are confident that you have met all requirements for
this
assessment task, upload your file using myIvy for marking.
It is recommended to use the Ivy College Library on myIvy
where the Study
Skills Section has referencing guides available which provide
clear and
comprehensive information that should help.
Assessment Task 2 ICHR1810 - Manage Human Resource

11. Services
© Study Group Australia Pty Limited, ICHR1810 2
Part A: Prepare a service level agreement and a brief
report
Scenario or background information
Powerhouse Museum CEO and the board have decided to
introduce service
agreements for the different business areas. The HR department
is to
become a service provider to other departments within the
museum. You
are familiar with the HR services requirement for the
organisation and have
been asked to draw up a draft service agreement using the
attached HR
service agreement template. The HR department is now is a
position to be
able to market the HR function for being responsible for
developing,
monitoring and evaluating the organisation’s HR strategy and
developing
policies and services to support the achievement of corporate
goals and to

12. ensure compliance with employment law and consistency in HR
decision
making. The HR department undertakes a wide range of HR
administration,
training provision and ensures the maintenance of personnel
records in
order for the HRM information is available to managers and
ensures
statutory reporting responsibilities can be met.
Requirements
Prepare a brief report (600 words) of the HR services, service
opportunities,
timelines and performance standards the HR services will
provide to
Powerhouse Museum business and their departments. Develop a
HR Service
Level agreement that clearly articulates the roles and
responsibilities of
each of the parties to this agreement. It should include:

13. Assessment Task 2 ICHR1810 - Manage Human Resource
Services
© Study Group Australia Pty Limited, ICHR1810 3
Note: Use the template provided on myIvy ‘HR Service Level
Agreement
template’
Key focus areas for this section
• A brief description of the organisation’s HR services, service
specifications, performance standards and timelines
• A draft service level agreement (SLA) that outlines how these

14. services
will be provided, including the roles and responsibilities of all
parties
involved (use the HR service agreement template)
• How the agreement links to strategic plans or business needs
and list
some benefits of implementing a SLA for this service in
Powerhouse
Museum
• Discuss the process you will undertake to review the SLA
(contract) in
six months’ time so you can provide feedback to senior
management
in regards to the SLA and the benefits for its implementation
Assessment Task 2 ICHR1810 - Manage Human Resource
Services
© Study Group Australia Pty Limited, ICHR1810 4
Part B: Develop a Communication plan
You are required to develop a communication plan in relation to
the

15. implementation of the HR Service Level Agreement, which
outlines the
target audience, key messages, communication methods, who is
responsible, deadline and when completed. Use the
communication
template provided to develop the communication of information
about
human resources strategies and services to internal and external
stakeholders.
Key focus areas for this section
• Communication plan
• A drafted memorandum to senior staff with facts about the HR
service
agreement and a request for sign off
Part C: Report on Training Plan
A review of staff profiles has shown a decline in attendance at
the annual
mandatory training requirement for workplace health and safety
and fire
training and overall Powerhouse Museum is now non-compliant
with the

16. applicable legislation.
A qualified service provider of workplace health and safety has
approached
the HR department with a training video in regards to the
compliance with
the Workplace Health and Safety Act and fire training and has
suggested
the training material could be uploaded to the webpage and the
staff could
log on to the system and undertake the training and assessment
online. The
service provider will provide weekly reports on the progress and
the level of
competency for each staff member. Senior management have
approved
your suggestion to utilise the services of this company.
Assessment Task 2 ICHR1810 - Manage Human Resource
Services
© Study Group Australia Pty Limited, ICHR1810 5
Requirements

17. Discuss the requirements of a suitable training plan to meet the
identified
training requirements. Your response should identify the focus
areas for
training as well as the identified target group, legislation or
policy and
deadlines for completion.
Key focus areas to be addressed in your response
• Discuss how the training need will be communicated to
different
departments and other stakeholders
• Outline your proposal for quality assurance and evaluation of
the
training
Criteria
1. Service level agreement (suggested 600 words)
2. Communication plan and memorandum to senior management
(150
words)
3. Report on training specifications, quality assurance and
suggested
training plan (150 words)

18. Due Date: 2 weeks after completion of section two