1. Summary
Highlights
Experience
CHERYL HORAK
2255 8th Avenue, Marion, IA 52302 | C: (319) 330 7288 | cheryl.horak1@gmail.com
I have 22 years of production and project coordination experience in an Operations environment
with a strong background in Quality, Communication, Teamwork and Customer Service. I have
worked for an employer where continuous improvement and a high commitment to quality and
safety was the norm. I am able to work well independently as well as part of a team. I have
experience reading, writing and comprehending standard operating procedures. I have
communicated with a variety of people from temporary employees to program managers. I can
create spreadsheets, charts and run reports using inter-relational data bases. I believe in
being a steward of the environment and have been fortunate to work for a company that believes
in recycling and reducing waste.
Participated in audits to certify Pearson
Operations as ISO 9001:2008 compliant
Part of a team that successfully printed,
processed and shipped over 4.5 million
student test results in June of 2013, the
most in the history of Pearson
Proficient in Microsoft Office, Word,
Excel, ServiceNow and Oracle
Lean Six Sigma Bronze Certified
Member of Operations Safety Team at
Pearson, performed safety inspection
audits and organized employee safety
events
Dec 2013 to CurrentSr. Project Coordinator
Pearson － Iowa City, IA
Performed quality checks on production line to ensure specifications were followed and
non conforming material was identified before shipping of project.
Performed quality checks of online testing forms and provided feedback of issues found
before forms went into production.
Wrote project specifications and standard operating procedures.
Communicated across different departments to get project status updates to ensure
schedule was being met.
Monitored and approved additional orders of material for customers.
Tracked shipments via UPS and Freight carriers.
Handled customer service escalations via phone and email.
Worked with sensitive student data daily, maintaining high level of confidentiality and
integrity.
Jun 2005 to Dec 2013Sr. Production Coordiantor
Pearson － Cedar Rapids, IA
Supervised and trained full-time and temporary employees.
Provided input to Manager to coordinate daily workload of multiple projects to meet due
dates.
Assembled and prepared material per specifications.

2. Education
Performed quality checks on shipping lines to ensure specifications were followed and
to identify non conforming material.
Operated sealing, strapping and scanning machines, along with UPS manifest systems.
Ordered supplies using Oracle inventory management system.
Assisted in creation of standard operating procedures and job aids.
Participated in department audits to obtain ISO 9001:2008 status for Pearson
Operations.
Worked with internal customers to coordinate projects, address concerns and resolve
issues.
Led and participated in ergonomic stretching exercises daily.
Jan 1998 to Jun 2005Lead Production/Shipping Coordinator
Pearson － Cedar Rapids, IA
Assembled and packaged material per specifications.
Operated sealing, strapping and scanning machines.
Performed quality checks of material before shipping.
Assisted in set up of all projects.
Trained full-time and temporary employees.
Ordered supplies using Oracle inventory management system.
Operated UPS, Fed Ex and USPS manifesting systems.
Maintained shipping logs in database.
Bachelor of Arts, Psychology
The University of Iowa － Iowa City, IA