1. Rasheda Mayner, PMP
Greater Atlanta Area E-mail: rzmayner@yahoo.com Mobile/Text: (404) 388-1478
Linkedin: https://www.linkedin.com/in/rashedamayner
Project Manager
A PMP-Certified Project Manager with a proven track record in managing high-visibility network infrastructure
and IT projects within cross-functional teams. Recognized for building and nurturing client relationships to
deliver successful project outcomes that meet time, scope and budget requirements. Proven ability to apply
strategic thinking skills to solve complex business problems and to learn and adapt to new technologies quickly.
Known as a lifetime learner who constantly strives to produce results that increase profits and retain customers.
Project Management Client/Vendor Management Change Management
Matrix Reporting Client Consulting Process Improvement
Professional Experience
Dell Secureworks
Lead the client onboarding process for the deployment of Securework’s suite of intelligence-driven Managed
Security Services that holistically analyze and address cyberattacks, by utilizing best-of-breed technologies and
Securwork’s revolutionary Counter-Threat Platform
Project Manager, 2016-Present, Atlanta, GA
• Manage each aspect of service deployment projects including, project initiation, solution design,
provisioning, service activation and transition to ongoing service delivery for Enterprise level clients,
generating $1M+ in annual revenues
• Facilitate decision making with customer stakeholders, balancing the needs of different constituencies
and facilitating consensus in the customer’s organization
• Monitor the progress and performance of dispersed global teams, to ensure project goals are met within
time, scope and budget requirements
• Convert revenue projections into actual revenue by managing projects efficiently and aligning them to
organizational goals
• Seek out continuous education around the technical and procedural components of the various
MSS services in order to better serve the customer and guide them through the deployment
Sprint
Project Manager, 2006-2016, Atlanta, GA
Managed the full life cycle implementation of Dedicated IP, Ethernet, VoIP, VoLTE, SIP Trunking and
Managed Network and Security Services for Enterprise customers that generated roughly $20 Million in
revenues annually
• Built internal and external relationships that resulted in successful project outcomes and customer
satisfaction
• Spearheaded a project where I created a new web-based Sales ordering form for a Sales support
organization of 800 people, which saved the company approximately $200k, annually
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2. • Partnered with dispersed global teams and upper management in a matrix organizational structure to
drive internal and external escalations to meet project deadlines, which contributed to achieving a 95%
customer satisfaction score for my team
• Researched and qualified complex network topologies to gather technical requirements from customer to
prepare project statement of work and ordering documents
• Served on ad-hoc project teams to facilitate gathering requirements from stakeholders to support the
upgrade of internal order management business systems, which lowered order error rates by 20%
• Generated customized MS Excel spreadsheets for project status reporting, which increased CSAT scores
by 15%
• Implemented change and risk management plans to mitigate project issues and to remove impediments,
effecting the project timeline
Blackbox Network Services/Universal Solutions
IT Project Manager, 2005-2006, Atlanta, GA
Provided full life cycle Project Management support across multiple cross-functional teams, for complex
hardware/software implementation of Avaya Call Management Systems for the SMB sector. Served as the
customer’s primary point of contact for all project issues
• Collaborated with Systems Engineer to gather customer’s technical requirements and specifications for
Avaya voice system programming
• Translated stakeholder and client requirements into detailed scope statement and project management
plan, which resulted in a 90% on time installation delivery rate
• Made strategic budgeting decisions to support the procurement of equipment and external vendors to
meet project requirements in accordance with budget, which resulted in an above average profit margin
for assigned projects
• Coordinated end-to-end user acceptance testing and training with customer and internal and external
resources, which occasionally involved traveling to the customer’s site
• Created Job Aids and M&P’s which launched the company’s first Project Management knowledgebase
AT&T/Bellsouth
Service Delivery Project Manager, 2002-2005, Atlanta, GA
Managed the implementation of dedicated voice, IP and frame relay services for large to medium sized
businesses across multiple internal and external business units. Crafted project schedule, scope and risk
mitigation plan with client.
• Directed weekly status calls with customer and stakeholders to provide accurate performance data
reporting and information regarding ongoing projects and initiatives
• Saved the OCharleys’ Restaurant account, by successfully migrating their network with a 0% order error
rate
• Negotiated with internal personnel and external vendors in support of timeline and project deliverables
• Provided expertise concerning technical order elements while interpreting and understanding complex
networking topologies
• Facilitated user acceptance calls with customer and network resources in support of project closure
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3. Education
• Bachelor of Science Journalism/Public Relations, Florida A&M University, Magna Cum Laude
Certifications
• Project Management Professional (PMP# 1879272)
Professional Affiliations
Project Management Institute Member
Awards/Recognition
• Bellsouth Pinnacle Club Award Recipient
• Sprint Values Excellence Award Recipient
Technical Skills
Software/Applications: Microsoft (Project, Visio, Word, Excel, Powerpoint, Sharepoint), Peoplesoft,
Primavera, Oracle
Project Management Frameworks: Agile, Waterfall, SDLC
Technology: Ethernet, VoIP, VoLTE, SIP Trunking, Managed Network and Security Services, Dedicated IP,
SQL Basic
CLASSIFICATION: //SECUREWORKS/CONFIDENTIAL - LIMITED EXTERNAL DISTRIBUTION:
RASHEDA MAYNER
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