1. 1550 S. Parkcrest Circle
Mesa, AZ 85206
Phone: 480-250-8975
e-mail: bbible5@gmail.com
Brian H. Bible
Objective To secure a challenging technical position with an organization offering
continued career growth using my 20+ years of telecommunications experience.
Professional
Experience
2014- Present HCL America Inc. Phoenix, AZ
Senior Specialist
 Continued to support Apollo Educational Group’s voice infrastructure as an HCL
employee.
2006 - 2014 Apollo Education Group Phoenix, AZ
Senior Network Engineer
 Installation, support and system management of Avaya Session Manager, (3)
Avaya S8800 5.2.1 Communication Managers, Avaya Modular Messaging
Voicemail, AVST CallXpress Voicemail, CMS R16.2 Veramark Call Accounting
and 250+ remote G450 LSP campus locations across North America.
 Installation/support of SIP trunking via ACME Packet Net-Net 3820 SBC.
 Administered and supported Genesys/Avaya system integration.
 Installation/support of Avaya Session Manager and Avaya CM 6.x.
 Ported 20,000+ DID’s and TFN’s from TDM to CenturyLink SIP trunks.
 Avaya Session Manager administration and troubleshooting via TraceSM.
 Administration of Avaya AES.
 Implementation of Avaya Predictive Dialer and Proactive Contact
Supervisor/Agent.
 Click-to-dial.
 Implementation of Las Vegas DR site to include the installation and configuration
of Avaya ESS, G450 Media Gateways, G650 cabinets and CMS T5200 HA
servers.
 Uplifted 250+ campus locations from G700 media gateway to G450 media
gateways.
 Installation and test & turn up of local PRI, long distance ISDN trunks, DID’s and
POTS lines.
 Installation and maintenance of IP-Tel server firmware, 46xx settings.txt file and
96xx upgrade.txt.
 Modified 176 & 242 option templates via Alcatel-Lucent VitalQIP & Infoblox.
 Installed and coordinated adds, moves and changes.
 Upgraded all Avaya digital telephone sets from TDM to 46xx and 96xx VoIP
telephones.

2.  Converted Avaya legacy equipment MCC/SCC cabinets from fiber to IP
connect.
 Supported day to day operations via HPSM requests and incident tickets.
 Installation/Support on Avaya one-X Agent and Communicator.
 Vendor Management.
 HPSM Change Management.
 On-call rotation.
2000-2006 Avnet, Inc. Phoenix, AZ
Senior Telecommunications Engineer
 Supported Avnet, Inc. voice network which included 50+ locations throughout
North America.
 Basic and advance system administration for a variety of Avaya platforms
including S8700, S8500, G3r, G3si, G3csi, CMS and Intuity Audix/LX voicemail
systems.
 Administration of Inter-Tel Axxess Phone System.
 Project coordination with vendors, LEC’s and cabling companies to support
acquisitions, relocations, remodels and site closures.
 Voice network cabling infrastructure design and implementation, Muzak Satellite,
Muzak/Telaid sound masking.
 Coordinate moves, adds, and changes.
 Responsible for local PRI and ISDN long distance circuit ordering and
provisioning.
 Installed and supported Polycom video units.
 Installed overhead paging systems (AT&T PagePac 20 & Bogen).
 Responsible for day to day operations of phone systems at Corporate Office and
remote locations.
 MicroCall call accounting administration.
1995-2000 MicroAge, Inc. Tempe, AZ
Senior Telecommunications Specialist
 Administration of Avaya G3r, Intuity Audix, CMS and CAS.
 Implemented G3r/G3si networking via DCS+.
 Monitored local and long distance T1 traffic.
 Project managed new G3si installations and system upgrades.
 Implemented companywide 5 digit dial plan.
 Managed moves, adds and PBX changes.
 Mitigated risk with Y2K plan and execution (upgrade none compliant Y2K
systems).

3.  ACD administration – VDNS, Vector and hunt group/skills.
 Basic Automatic Call Distribution (ACD) skills for example create a basic
VDN/Vectoring.
 Maintained cabling infrastructure for all facilities.in the Phoenix metro area.
 Ran VoiceData cables, installed phone systems, programmed system, setting
out phones, trained end users and made changes requested by customers.
1990–1995 Nitek, Inc. Phoenix, AZ
Customer Service Engineer
 Designed, engineered, and installed all types of Voice & Data cabling
infrastructure including Fiber Optics, Outside Plant and Category 5E cabling.
 Responsible for scheduling new phone system installs, site surveys, bids, new
phone system purchases,
 Supervised 2 to 20 phone system installers, Service and AMC Techs.
 Installed a variety of key systems including Merlin, Merlin II, Partner, Spirit,
Vodavi, Inter-Tel and Tie Systems.
 Knowledge of color codes.
Education 1989-1990 ITT Technician Institute Tucson, AZ
 Attended ITT Technical Institute and received my Associates Degree in
Electronic Computer Engineering.
1981-1985 Apollo High School St. Cloud, MN
 High School Diploma.
Technical
Experience
Certifications/Training
 SSCA – SIP School Certified Associate
 ACIS – Avaya Certified Implementation Specialist
 Intermediate SIP-SIP Troubleshooting
 Avaya CM Advanced Certification
 Avaya Site Administration
 Avaya Modular Messaging
 Avaya CMS Supervisor
 Avaya World Class Routing
 WinSCP and Putty
 Prognosis
 CenteryLink Control Center Manager Portal
 Level 3 uCommand Portal
 AT&T Business Direct / Route-It
 Oracle/ACME Packet Support Portal

4.  Cisco Call Manager/Cisco Unity 4.0
 Net+ Certification
Military
Service
1985-1989 United States Army
 E-4 Specialist 36H/29N Dial Central Office Repairer.
 Held secret security clearance.
 Honorable Discharge