1. Reference available upon request
Wilfrido A. Garcia
H: 718-651-0140 | C: 917-588-5228 | wilfrido.a.garcia@gmail.com |Wilfrido.A.Garcia@Linkedin.com
SUMMARY
Telecommunications management professional with over 15 years of comprehensive experience in a
multi-site, multi-host, networked environment. Has extensive knowledge of network technologies,
business principles, and processes. An understanding, innovative individual who has an excellent sense
of team work to get results by instilling commitment, trust, fairness, and loyalty. Effective leader follow
directives, and company policies to accomplish tasks and work assignments. Key strengths include:
 Project Management  Data Center Operations OCO/MCO
 Staff Management & Development
 Financial Planning & Management
 Budget Development
 Vendor Management
 Staff Training & Development
 Network Management
TECHNICAL SKILLS
Operational knowledge of WFA-C, WFA-DO, V-FORCE,ETMS, PC Controller, TCOMs, TIRKS,
V-Repair, Microsoft Office applications, AMTS, Labor Relations Data Base,Microsoft Office Suite –
Operational use
 UNIX/ETMS/AMTS/MS DOS/NOQI/CCP/TCP-IP
 OC192/OC48/OC12/OC3/OC1/DS3/DS1/DS0
 Ethernet/Gig Optical systems/CISCO-Wellfleet Routers/Overture 1400/CSU-DSU
PROFESSIONAL EXPERIENCE
Verizon Communications, Brooklyn & New York, NY 1997-2014
Supervisor - Network & Technology (2013 – 2014)
Directed Delivery Management of all Type 1 Ethernet services on shore/ VZB’s National footprint.
Executed the coordination of departments involved in the provisioning process to assure on time service
delivery.
 The organization is responsible for the Delivery Management part of the installation services
within Verizon Business' provisioning group expected On Time Delivery is 94%. Our team to
date has delivered service YTD 96.7%.
 Monitored all Ethernet/Optical/ Transport services dispatches to make sure orders are dispatched
out on a timely manner. Improving our coverage to 99% from 90% since June 2014.
 knowledge of general engineering design and construction
Out of hours Maintenance Supervisor (2010-2013)
Oversaw supervision of central Office technicians responsible to test and isolate DS1/DS0 services within
VZB’s National coverage. Our technician’s expeditious isolation of these circuits would improve our
chances of meeting our corporate goal: 4 hours MTTR.
 2010, VZB Enterprise customer center-VGMC-Verizon Global Maintenance center.
 Strong conceptual and technical abilities.

2. Reference available upon request
Wilfrido A. Garcia
H: 718-651-0140 | C: 917-588-5228
 Responsible for the maintenance of DS1/DS0 services of Enterprise customers in the USA, with a
Mean Time to repair of 4 hours.
 Mainly support VZB's existing circuits designed into local carrier/ VZT's regions. From 2010-
2013 we met our MTTR objective of 4hours. In 2013 we exceeded our objective by improving
our MTTR to 3.5 Hours.
 Experience in Telecom Installation

Maintenance Supervisor,New York,NY (2001-2010)
Verizon Partners Solutions:this organization combined Whole Sale Customers and Enterprise customer
under one center. Charged with the responsibility to provide enterprise Customers with same expeditious
services we already provided Whole Sale Market customers. This new concept ensured the same quality
of service for every customer in our footprint.
 This center was created post September 11, 2001 to allow our customers/Competitors to have a
one stop shop and yet improve our existing Mean Time to Repair window of 5 hours. Our team
met and exceeded this MTTR each and every month. Our team delivered an MTTR of 4 hours
during this period. Responsible for the maintenance of OC12/OC3/OC1/DS3/DS1/DS0 for all
whole sale market customers and Enterprise customers as well.
 Our test center became only point of contact for all maintenance service when Ethernet Services
(GiGe) was introduced to our customers – In part, due to our exceptional 4 hours MTTR.
 Process and Technical Retooling of our CentralOffice Technicians was needed.
Installations/Maintenance SupervisorNew York, NY (1998-2001)
Installations/Maintenance SupervisorNew York, NY (1997-1998)
OTHER RELEVANT EXPERIENCE
ILX systems Installation Coordinator NewYork, NY
SIAC/NYSE Communications Technician II NewYork, NY
EDUCATION
Commercial License Training Americana Commercial Driving School NewYork, NY
Project Management Training The Knowledge Academy NewYork, NY
Plumbing and Heating Certificates Adult Learning Center BOCES Nassau, NY
MASTERS OF SCIENCE IN TELECOMMUNICATIONS
Pace University NewYork, NY
BACHELORS OF TECHNOLOGY
City College ofNewYork NewYork, NY
ASSOCIATE OF APPLIED SCIENCE IN COMPUTER TECHNOLOGY

3. Reference available upon request
LaGuardia Community College Long Island City, NY
MILITARYSERVICE
NewYork State Army National Guard NewYork, NY
Tour of Duty – Operation Desert Storm