1. LinkedIn URL
BBRRUUCCEE CCUUSSTTEERR
Page 1 of 2
S U MM AR Y
Highly analytical and detail-oriented professional equipped with solid expertise in complex non-standard
customer service, technical support, process optimization, and project administration; as well as in providing
request for proposal (RFP) and request for quotation (RFQ) support. Demonstrate strong interpersonal skills in
collaborating with other professionals to ensure proper coordination and timely completion of designated tasks
and responsibilities. Exemplify adeptness in analyzing systems and processes toward the execution of necessary
courses of actions.
S K ILL S & E N D OR SE M E N T S
MPLS Implementation
VoIP
Process Improvement
Staff Collaboration
Quality Customer Service
Project Administration
E X PE R IE N CE
Company: Verizon Enterprise Solutions
Title: Technical Program Manager
Location: Ashburn, VA
Time Period: Mar 2001–Present
Description:
 Fulfillment of key tasks in a large financial institution providing technical support on data services, voice
over IP, and integrated customers ticketing system
 Partnership with Product Marketing, Engineering, Operations, and Billing departments for the efficient
execution of product roll-out enabling workers to work remotely
 Strategic management of the large Frame Relay Branch Re-fresh project installation and post-sale activities
to more than 2,400 locations throughout United States and Canada
 Spearheading of the conversion of all branches to MPLS which involved maintaining master spreadsheet,
scheduling, and technical support
 Offering of effectual technical support in overseeing major account valuing to approximately $60M
annually
Company: MCI
Title: Manager Global Local Technical Consultant (United States wide)
Location: Reston, VA
Time Period: Mar 2000–Mar 2001
Description:
 Introduction of the new technical organization in support of the company’s local services across United
States for national and global organizations
 Keen oversight to the transfer of non-standard local requests into separate technical group
 Administration of the technical program supporting the installation of MCI provided equipment, voice
mail, and execution
 Institution of an on-call 2nd level technical support program for all local issues within the United States
Company: MCI
Title: Global Technical Consultant Manager (Citigroup Account: $117M)
Location: Reston, VA
Time Period: Mar 1996–Mar 2000

2. LinkedIn URL
BBRRUUCCEE CCUUSSTTEERR
Page 2 of 2
Company: MCI
Title: Technical Consultant (Washington Sales DC Branch - $125M Sales Department)
Location: Reston, VA
Time Period: 1990–1996
Company: MCI
Title: Manager of Project Managers (IBM Account: $85M)
Location: Reston, VA
Time Period: 1986–1990
E D UC A T I O N
National Louis University, Evanston, IL
Bachelor of Arts
Business Management
Listed in Who’s Who Among Students in American Universities and Colleges
Northern Virginia Community College (NOVA), Springfield, VA
2009
Coursework in Project Management
C E R T I F IC A T I ON S
Master Certificate in Commercial Contract Management - Georgetown University, Washington, DC
Information Technology Infrastructure Library (ITIL) V3 Certified
C O U RSE S
MCI Various Management Classes
Rutgers Advanced Management Program
Dale Carnegie Course, Received top honors
United States Army Satellite Communications
Copper Training and Pole Climbing (70 hrs.)
H O N O R S & A WA RDS
President’s Club
Shark Award
Top TC Award
Outstanding Achievement Award (1st and 2nd quarters)
Master’s Award
I N T E RE S TS
Golfing
Camping
Hunting