1. JON O. CHUA
Phone No. (778)7070205
Email: jon.chua@hotmail.ca
IT Consultant
A highly motivated and goal-oriented professional committed to a career in
Information Technology. Has a solid understanding of the full software product
development life cycle, the versatility to be assigned different tasks with the
confidence and the ability to follow through with projects from inception to
completion.
Professional Experience
Accenture, Canada
Systems Integration Consultant (Aug 2011 – Present)
Role Description:
Project: Mortgage Product Integration, Canadian Bank. I developed
integration services for the bank’s mortgage application enterprise system.
My work involved functional analysis, extension of the technical design
solution to actual event flow sequencing and hands on development of
mediation modules using mapping and transformation tools, as well as
custom Java code in the IBM Websphere Enterprise Service Bus (WESB)
platform. I also supported the test cycles as the main point of contact from
the development team for defect analysis and troubleshooting exercises to
address all issues that led towards the successful production implementation
of the system.
Project: Credit Card Integration, Canadian Bank. I managed the
delivery of the service oriented architecture (SOA) real-time services of the
newly acquired credit card products. My work involved the definition of
integration services as per functional requirements and vendor API utilization,
as well as managing and keeping track of the overall service delivery timeline.
I also led in defining a program wide change management process to make
sure TSYS, a credit card processing vendor, initiated system updates are
communicated accordingly to all the teams and goes through an impact
analysis. The process was presented to leadership for approval and was
successfully adopted into practice saving the company from potential impacts
as a result of these frequent and regular third party system updates.
Project: Mobile Banking Integration, Canadian Bank. I designed and
developed web services for the bank’s mobile payment and loyalty program
integration solution. I defined interface agreements for complex web services
including message structure definition, data mapping and sequence diagrams
that strictly adhere to functional and business requirements. After the design
completion, I moved on to the next phase where I had opportunity to
participate in hands-on development of complex and critical ESB modules
using IBM's Websphere Message Broker, as well as the creation of test case
scripts to make sure all the services work functionally together as expected.
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2. The project was successfully completed and went live in production as
planned and scheduled.
Project: Loyalty Program Strategy, Canadian Bank. I defined the target
conceptual and logical design of the bank’s loyalty solution to modernize and
expand the program to other business areas. The work involved an
assessment of the client’s current state solution, a review of the capability
model, gap analysis, and evaluation of third party products. I went through
business requirements in detail, conducted research and interviews with
subject matter experts to determine industry best practices and arrived at an
architectural recommendation and a final solution blueprint. This has led to
additional engagement with the client to identify the services required for the
bank’s journey towards its future state loyalty program.
Project: Enterprise Integration Design, Canadian Retailer. I designed
the integration solutions that involved replacement of an old system that
required updates to existing integration components (WMB and MIM). I drove
the conversations regarding the interface requirements that involved multiple
parties representing architecture, project management, business, vendor as
well as the offsite development teams. I conducted interface walkthroughs
and proactively initiated discussion sessions when needed. This led to the
completion and sign-off of all 20 interface changes affected by the system
upgrade and allowed the build phase to start on time and in parallel in some
cases.
Hong Kong Shanghai Bank (HSBC), Canada
Senior Analyst Business Systems (Jul 2005 – Jul 2011)
Role Description:
I developed and provided pre and post production support of core IT
systems built for the consumption of countries where the HSBC
Internet Banking applications are deployed. I was involved in the full
software development life cycle, collaborating with various teams
from UK, HK, India, Mexico and Canada. I was involved in capturing
business requirements to translating these into functional
requirements, use cases, and wire frames (prototypes), to actual
development of the application on the IBM Websphere Portal Server
platform. I have participated in multiple test cycles and successful
production roll-out exercises to 6 different countries.
Royal Bank of Canada (RBC), Canada
Collections Agent (Mar 2003 – Jul 2005)
Role Description:
I worked directly with bank clients who have gone in arrears with their credit
card payments. I helped the bank recover outstanding debts by negotiating a
payment plan with clients, problem resolution and great customer service to
encourage commitment to a payment strategy. I was able to consistently
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3. surpass collection metrics and help the bank recover late payments
amounting to more than a million dollars during my service in the company.
Technistock Corporation, Philippines
Software Developer (Jul 1999 – Nov 2002)
Role Description:
I developed Delphi based applications designed and built for the financial
market in the Philippines. Aside from development, I also engaged in
customer support and training activities to help our sales team reach the
sales goals.
Equicom Systems Management, Philippines
Software Developer (Oct 1998 – Jul 1999)
Role Description:
I provided technical support and software maintenance of the customer billing
statement system that translates the client raw data into a graphical layout
design as required by the client’s business. I was able to help successfully
customize and implement the process for three institutional clients.
Technical Skills
Websphere Message Broker(WMB), Webpshere Enterprise Service Bus (WESB),
Websphere Portal Server (WPS), Servlet and Portlet technologies, Java, Delphi,
HTML, CSS, SQL, XML, XSD, SOAPUI, Microsoft office programs (MS Word, Excel,
PowerPoint), Third party vendors (TSYS / TS2, Thunderhead)
Education
De La Salle University, Philippines
Bachelor of Science in Computer Studies
Jun 1994 – Oct
1998
British Columbia Institute of Technology, Canada
Java Courses:
Java Programming 1 and 2, Java Web Applications, Java
Design Patterns, Introduction to J2EE
Jan 2004 – Jul
2005
Training
Salesforce.com - Building Applications with Force.com
and Visualforce
Dec 2014
Banking Industry Generalist Certification Mar 2013
Presentation Skills Training Sep 2010
Business Analysis Courses Nov 2007 – Jul
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4. Introduction to Business Analysis
How to Gather and Document User Requirements
Testing Techniques and Validating Requirements
2009
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