How Interaction Design Can Help Fix Healthcare

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[Based on a talk given at Interaction11 in Boulder, CO on February 12, 2011]

We find ourselves at a critical moment in the evolution of healthcare. The progress of medical science means that people can now overcome many previously fatal and debilitating conditions, and we know enough for most people on the planet to live long, healthy lives. But we are not yet achieving this dream: even people who have access to healthcare are not universally enjoying the kind of outcomes science suggests they should, and the cost of healthcare has been rising quickly, to the point it is in danger of being unsustainable, on a personal and global level.

Watching the public debate, it's easy to see this as a policy issue, but the politicians, doctors and insurers could use a hand in the imagination department. Many of the biggest opportunities to improve healthcare have to do with interfaces and interactions. Some of these interfaces and interactions have to do with onscreen GUI's, and some are between people and institutions. Almost all of them stand to benefit from the kind of holistic, imaginative problem-solving designers can help with.

  • Thanks for the all the nice feedback. Here are a couple recent articles I have up on the Fast Company design blog on the subject:

    Person-centered health and improving the home care experience: http://www.fastcodesign.com/1663872/to-solve-our-health-care-crisis-home-treatment-needs-a-makeover

    Encouraging and enabling healthy behaviors: http://www.fastcodesign.com/1663565/five-ways-that-apps-can-keep-america-from-getting-fatter
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  • Really enjoyed this presentation. I shared it with several colleagues. Thank you, David!
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  • Hi Mary,

    There *is* audio included. For some reason it only appears to work sporadically. It just worked for me on both Firefox and Chrome (OSX), but I've had issues before. I think this is a slideshare issue. I'll continue to see if there's anything I can do to fix.

    For now, I'd recommend trying again later. I wonder if the media servers are getting overloaded in the middle of the day.


    Thanks for the interest.

    -dave
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  • This looks intriguing, David! Is there supposed to be audio included? The presentation has an 'Audio track inside!' alert at the top left corner, but when I pressed the play button, nothing happened.
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  • For anyone interested in more detail or citations for the facts quoted in this presentation, Here's an article I wrote for interactions last year on a similar topic, from which I pulled most of the numbers.
    http://tumblr.com/xbb1jmyzeq
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How Interaction Design Can Help Fix Healthcare

  1. 1. How interaction design can <br />help fix healthcare<br />David Cronin<br />@davcron<br />
  2. 2. We find ourselves at an inflection point in the history of healthcare<br />
  3. 3. We know enough for most people to live long, healthy lives<br />
  4. 4. Goals<br />Costs<br />Access<br />Quality<br />
  5. 5. Is this the best way to make someone healthy?<br />
  6. 6. Is this the best way to make someone healthy?<br />
  7. 7. The most common and expensive diseases are preventable and controllable by lifestyle choices<br />80%<br />60%<br />90%<br />70%<br />25%<br />80%<br />Cardio<br />Cancer<br />Obesity<br />Deaths<br />Costs<br />Diabetes<br />
  8. 8. Encouraging healthy behavior<br />
  9. 9. It all starts with information<br />
  10. 10. Getting closer<br />
  11. 11. Understanding correlations between actions and consequences<br />
  12. 12. Understanding correlations between actions and consequences<br />
  13. 13. Emotional engagement<br />
  14. 14. Bringing home care delivery<br />
  15. 15. Home healthcare monitoring<br />
  16. 16.
  17. 17. How should home healthcare feel?<br />
  18. 18. Does this feel right?<br />
  19. 19. Some ideas<br />
  20. 20. Helping people with rheumatoid arthritis care for themselves<br />
  21. 21. The future of home care<br />
  22. 22. The future of home care<br />
  23. 23. Improving care inclinical settings<br />
  24. 24. Standardizing care<br />
  25. 25. Results!<br />10%<br />$3,000<br />Ventilator-associatedpneumonia<br />Avg. cost per<br />ICU patient<br />
  26. 26. Simple idea, very hard to do<br />
  27. 27. Clinical information<br />
  28. 28. There’s a lot of work to do here<br />
  29. 29. Supporting clinician judgment<br />
  30. 30. Documentation, communication,collaboration<br />
  31. 31. Physician documentation<br />
  32. 32. Remote care<br />
  33. 33. How interaction design can help fix healthcare<br />1. Encourage healthy behaviors<br />2. Bring home care delivery<br />3. Improve care in clinical situations<br />
  34. 34.
  35. 35. Thanks!<br />David Cronin<br />@davcron<br />

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