Current CV

1. RaletteLE ROUXCHEVALIER
LaPointedu Jour
LaGrandeRouteDuStLaurent
StLawrence,Jersey.
JE3 1NF
Home01534 865814 Mobile07797740672
ralette@mail.com
ResidentialStatus: EntitledtoWork
PROFILE
IamanexperiencedManagerwholikescomplexityandvarietyinmydailyroutine. My
knowledgeincludes theories,principlesandpracticesofmanagementandsupervision;
officeoperations,practicesandprocedures;designofautomatedcomputersystems; some
legalterminology,documentsanddocument processingprocedures; computersystemsand
softwareastheyrelatetoGeneralOfficeandGeneralLegalsystems.
Iamabletoapplytheory,principlesandconceptstospecific records,servicesandcustomer
servicemanagement; plan,organizeandmanagetheoperationsofdepartments; effectively
superviseassignedstaff;coordinateandpreparedepartmental budget; analyse
departmentaloperationsandmakerecommendationswhennecessary; workwellunder
pressureanddelegateresponsibilities; establishandmaintaineffectiveworking
relationshipswithappointedandelectedofficials,assignedstaffandthepublic;
Icommunicateeffectively,bothverballyandinwriting,toavarietyofindividualsand
groupsfromdiversebackgrounds;read,interpretandapplylaws,rules,codesand
proceduresgoverningcourtrecords;understandandexecutecomplexoralandwritten
instructions; effectivelyresolveproblemsunderowninitiative; applytimemanagement
andorganizationalskills; dealwithdistraughtand/orhostileindividuals;provideexcellent
internalandexternalcustomerservice; provideandsupportateamenvironment.
EDUCATION
December1981
AndrewRabieHighSchool,PortElizabeth,SouthAfrica
Matriculated in subjects English, Afrikaans, Maths, Music, Biology, Touch typing and Computer
Science(Allsubjectsare GCSEequivalent)

2. January1986 –December1986
CapeTownTechnikon,South Africa
Certificate in Business Studies: Financial Accounting, Sales Management, Marketing,
Communicationsin English,BusinessEconomics,Economics
September1990– June1991
TheLondon Institute, UK
Certificate in Market Research: Techniques and Applications of Market Research, Behavioural
AspectsofMarketing,QuantitativeStudies
September1992– July1995
UniversityofReading
BA in Philosophy with base subjects: Psychology, Sociology and Philosophy specialising in
Philosophy Major areas:Ethics,Metaphysics
October2007– June2010
YogacentrumKreakatau,Belgium
Children’sYogaTeacherQualification– HelpingChildrenandAdolescentscopewithdailystress
February2011–March2011
NationalOpenCollegeNetwork,Ipswich
CertificateinCounsellingandListeningSkills – 3 CreditsatLevel1
April2011 –September2011
April2011 –September2011
CambridgeUniversity
Post-gradIntegrative Psychotherapeutic CounsellingforChildrenandAdolescents
Developmentallevelsinindividualsthroughouttheirschoolingyears – Paperpassed
October2011– December2011
Co-CounsellingInternational,Ipswich

3. CertificateinCo-counselling– Helpingindividualsworkthroughfeelings
COURSES
ECDL(March2015– Present)
ManagementTrainingScheme – 1 Year – PortElizabeth
MarketResearchCourse -London
2 TelephoneSalesCourses -BritishTelecom,Farnborough
ACHIEVEMENTS
InternationalCertifiedBootyBarreInstructor
IndependentCustodyVisitorforHomeAffairs,Jersey
HelplineAdvisorforJAAR
LANGUAGES
FluentinEnglish,French,DutchandAfrikaans(bothwrittenandoral)

4. KEYSKILLS
Communication
- Coaching skills, orchestrating andfacilitating variedworking situations, communicating witha
cross-cut of socio-economic groups at all levels, using multi-media writing educational
programmesforreform,reportsandpresentations.
Analytical
- Trained and experienced in analysing complex situations and data effectively and efficiently
detectingerrorsalongtheway.
- Knowshowtosimplifycomplexmatters.
- Analyticalapproachwithattentiontodetail.
Organisational
- Possessing more than 12 years administrative experience, working on several projects
simultaneously, while taking care with orchestrating details, notating, filing and recording
documentation accurately.
Other
- Self-starterwhohasexcellentresearchskillswithawesomeprojectdevelopmentfinesse.
- Multi-lingual multi-media communication and negotiation skills, dealing with people at all
levelsinaprofessionalmanner.
- Brilliantgeneralbusinessacumen,understandingthehumanpsychewell.
ITSKILLS
Microsoft Word, Excel, Outlook, PowerPoint, DisplayWrite 4, Lotus 1 2 3, SCO Professional,
WordStar,Samna,MultiMateSoftwarepackages
EMPLOYMENTHISTORY
September2004-Present
IntegrativePsychotherapeutic Counsellor
Runningaprivatepracticefromhomeaswellason-line,forindividualsandfamiliestomakelifestyle
change

5.  Setting goals with action plans for clients, monitoring progress together with all other parties
involved.
 Assessingthesituationbyestablishingwhatclientshavebeendoingtoaddressthemattersofar.
 Addressing the arising issues through Motivational Interviewing by looking at how else they
couldgoabout thematterinhandinsteadofhowtheyhavegoneaboutit.
 Evaluatingchangedoutcomesbycomparativeanalysesandbyaprocessofelimination.
 Improvingclientsqualityoflifebyhelpingthemto succeed‘Ididnotlookatmyemployability in
thewayyou areapproachingthis – IammuchmoreskilledandablethanIrealised!’
 Maximising resources by helping clients optimise what they have already, appropriating and
tailoringto whatneedstohappenforthem.
 Winning client’s trust to assess howready they are for changes through case-taking with varied
questioning techniques. Making the clients aware of their options in hand, by working with
whattheyhavenottriedto date.
 Maintaininga highlevelofknowledge, updatingself through researchasandhowmattersarise.
Customer service and feedback help motivate candidate towards greater excellence in own
delivery of plans to measurable effect. Is highly adaptive and used to applying knowledge on an
adhoc basisbeingversatileandresourcefulinownapproachtoproblemsolving.
May1997 – September2004 -RelocatedtoFrance/ Raisingfamily
1992 – 1997 – Volunteering for Friends of the Earth as Marketing Fundraiser, leading a team of
volunteers to partake in general charitable fundraising events. Public Relations and Petitions.
Communications.
September1987– May1997
OfficeSupportFreelancer/Undertakingthefollowingshortandlongtermassignments:
Siemens
 Creditcontrol.
 Spreadsheets.
 Telephoneliaisonwithclients.
 Recordkeeping.
 Filing.
WaitroseHeadOffice

6.  Letterwritingandtyping regardingcustomercomplaints.
 Telephoneliaisonwithcustomersandreferralstodepartmentsandmanagersforresolve.
 Actingasago-betweencompanyandcustomers.
3M(UK) PLC
CreditController
 Supporting theCreditDepartment,GeneralOfficeandLegalDepartment.
 Co-ordinatingencapsulatedproductsproject.
 Liaising between top perfume companies, 3M laboratory and Hunter Printers involving
telephonecontact.
 Letterwriting.
 Costaccounting.
 Filing.
 Creativeartworklayouts.
 OperatingDisplayWrite4,Lotus1 2 3,MicrosoftExcel,Word,andPowerPoint.
 ProjectmanagementwithEncapsulatedProducts,PAtothe3MTechCentre.

7. MarketingExecutivesupportingMarketingManager
 Presentingallsalesfigures.
 Collectinginformationonthe competition.
 Administeringandco-ordinatingjob-runs.
 Liaising with printers and laboratory staff by means of telephone and PROFS, controlling
projectsfrom beginning to end, reaching deadlines to 98%level, which was an8% improvement
within 4 months.
 Provided technical information to customers in order to assist them in decision-making, for
example only pure oils could be encapsulated with the 3M method - these oils then had to be
organised by courier service to reach labs, ensuring tests were carried out within 3 days of
delivery-previouslytherewasa6-daydelay.
 Telephonecostingandnegotiationsofregularsmalljob-runs,followedbywrittenquotations.
 Manageddepartmentalcorrespondence,operatingDisplayWrite4,PROFS,andLotus1 2 3.
 Diary management for Directors and Managers supporting their busy schedules asstand-in PA
inthe TechnicalCentre.
 Dealingwithcustomerenquiries,complaints,orders,projectrequestsforprojectco-ordination
andmanagement.
 Typing ofletters,audio-typingofreportsandminutesofmeetings.
 Preparingpresentations.
 Bookkeeping.
 Accounting usingSAP.
 CreditControl.
 Setting upfilingsystems.
Symbol Technologies
 SAP systems operations reflecting all sales figures in the accounting system of Systems
ApplicationsandProductssoldtosupermarketssuchasscannersandprinters.
BMRB
 Working with a cross-cut in socio-economic groups ofpeople in Bedfordshire,England, asking
them for their opinions by means of carefully constructed surveys, to feedback to clients for
improvingproductsandservicesforprivateandgovernmentconcerns.
MarketResearcher

8.  Collectinginformationbyusing bothquotaandrandomsampling techniques.
 Interviewing people face-to-face at their homes in specified areas for 8 hours per day reaching
deadlinestoa97%level.
 Obtainingsamplesbyusingsocialstratificationasaguidelineforanalysis.
 Working closely to the Market Research Society's Code of Conduct to achieve scientific
measures.
 Keepingadministrativerecordsofcompletedassignmentsonaweeklybasis.
 Writingweeklyreportsonfindings.
 Beingexposedtomanydifferenttypesofquestionnairedesigns.
 Attending aMarketResearchCourseattheInstituteofLondon,LeicesterSquare.
ExtramInternationalLtd– PartofBarlowRandGroup
PersonalAssistanttotheFinancialDirector
 Managingone company’sbooksupto finalaccounts.
 Administeringmanagementandfinancialreports.
 DesigningspreadsheetformatsforfinancialreportsofallthecompanieswhichformtheExtram
Group,Europe.
 Reorganising the department's computerised data into identifiable databases for quick access
andretrieval.
 Responsibleforletterandmemocorrespondence.
 OperatingLotus1 2 3,SCOProfessional,WordStar,SamnaandMultiMateSoftwarepackages.
PreferredInsurance
FreelanceTelephoneSalesExecutive
 Partofateamof15 salesstaff.
 Sellingcarandhouseinsurance.
 Workingtoweeklydeadlines.
 ResponsibleforallstatisticsontospreadsheetfortheMarketingDirector.
 Competing for weekly bonus prize for selling highest total value and highest numbers of
insurancepolicies -candidateusedtowinatleastonceamonth.
 Workingcloselywiththe SalesandMarketing Managerdoingthe dailystatisticson movements
inthe business,preparinganddeliveringstatisticalreports.
 Obtaining2 telephonesalescourseswithBritishTelecom.

9. YachtingMonthly TeamLeader
 Selling advertising space, handling key Accounts, whilst leading as Leader of team of eight
people.
Hepworths’RossFashions,SouthAfrica
Manager
 Establishinganewfashionoutletsellingclothesmadeofnaturalfabrics.
 Responsiblefor6 staffmembers-4 salespersons,1 floorand1displayorganiserand1 assistant.
 Developingsalestechniques,consistentlyreachingdailyforecastfigures,increasingsalesby35%
within 3 months -whichwasaboveallexpectations.
 Reporting directly to the Fashion Director, with weekly and monthly sales and general activity
progressreports.
 Organising local press coverage, advertising and promotion by initiating and launching a
fashion show with a professional fashion modelling schoolcovering costswith the proceeds of
attendance.
 Reorganising shop floor layout by making it more user-friendly, matching styles and colours
withdisplaystoinitiateideas.
 Introducing weekly display-changes which increased regular visits and interest from the
customers.
Nedbank,South Africa
CreditController
 1 of6 creditcontrollers.
 Responsible for asixth ofall Nedfin Bank'scustomers, working to astrictcode of keeping terms
to 30 dayspayments.
 Receiving daily computer printouts on movements on customers not keeping up their 30-day
payments.
 Prioritising and following up these accounts to set up appointments for eitherpayment or new
termsforlonger-termpayments.
 Weeklyreportsshowedanimprovementinpaymentsofupto40%within3 months.
FederatedTimbers,ManagementTrainee,SouthAfrica
 Reportingtothe CompanyAccountant.

10.  FollowingaONE-yearManagementtrainingscheme.
 Controlling own section of accounts ensuring 30 days terms agreement and nobody exceeding
90 days.
 Dailydebtcollectionsbyphoneandappointments.
 Weeklyandmonthly accountreconciliations.
 Working closely with and handing out the daily schedules of projects to the 10 debit andcredit
staff.
 Handingoutof thedailycomputerliststo thesalesforceonmovementsindebitsandcreditson
customeraccountsprocessedand checkedbythe10 debitandcreditstaffmembers.
 Liaising with the company lawyers where necessary and preparing unsatisfactory accounts for
legalactionafterahistoryofwarningsandnegotiations.
 Spending3 months intelephoneanddesksales,selling buildingmaterialstothetrade.
 Havingaone-weekfull-timetrainingcourseandexamination.
VOLKSKASBANK
BankClerk– HeadOffice –CreditDepartment
 Preparing highly confidential documents, after having checked references, in order for the 4
CreditManagerstoaccept/rejectthebiggestaccounts,handledbytheheadofficeonly.
December1985 –September1987
RelocatedtoCapeTown– doingBusinessStudiesinJanuary1986