Briana Hannes is seeking an opportunity in marketing, sales, or human resources in the entertainment, advertising, or hospitality industries. She has experience as a shift supervisor and delivery driver/customer service representative. She graduated from San Diego State University with a BS in Marketing and a minor in Sociology. She has strong leadership, communication, and customer service skills developed through her work and coaching experience.

1. BRIANA HANNES
367 1st Ave. Chula Vista, CA 91910
619-995-1614
bri9a@yahoo.com
I am seeking an opportunity with a dynamic organization in the entertainment, advertising, or
hospitality service industry to gain experience in marketing, sales, or human resources. As a recent
graduate of San Diego State University, I am anxious to start a career path leading to long-term
marketing goals in the travel and/or music industry. An exciting and fast-paced environment would be
a plus.
WORK HISTORY
July 2013 Shift Supervisor
To Starbucks (Chula Vista, 91913)
Present
Retain returning customers and promote loyalty by providing top quality customer service and
by delivering the Starbucks brand promise. Deliver high quality beverages while making
customers feel special. Handle cash, open/close the store, manage a small team, maintain a
clean work area, and create a safe “third-place” for guests in addition to the home and office.
Helped increase sales +(3%-27%) compared to LY, lower food waste by 1-12% compared to
PY, and increase number of peak transactions by +(1-31) compared to 2 previous years
Feb 2013 DeliveryDriver/Inside Customer Service
To Pizza Hut (Chula Vista, 91910)
Jan 2014
Achieved fastest driver multiple times, maintained a clean/safe store, assisted in taking and
assembling orders, contributed to having the best store customer service/delivery speed ratings
in the district
Feb 2012/3 Women’s Lacrosse Coach
To Otay Ranch High School (Chula Vista, 91913)
May 2012/3
Coached the JV lacrosse team, improved season record compared to PY, assisted Varsity
team, created new practice drills and improved older methods, promoted team growth through
positive motivation, inspiration, effective communication, and strong leadership
EDUCATION
Aug 2011 San Diego State University
To San Diego, 92182
Dec 2014 Graduated Winter, 2014 - BS in Marketing, Minor in Sociology
2007-2011 Otay Ranch High School, Honors Graduate, 4.7 GPA
OTHER SKILLS AND QUALITIES
Strong work ethic, motivated with a positive attitude, team and project leadership, integrity,
flexible and adaptable, trustworthy, creative, flexible, adaptable, passionate and committed to
organizational goals, fluent English, conversational Spanish
INTERESTS
Lacrosse, soccer, volleyball, dance, music, travel, art, nightlife
REFERENCES
Manuel Frutos, Lacrosse Coach & Starbucks Store Manager, 619-397-5696
Santiago Ramos, Pizza Hut Store Manager, 619-427-4004
Paloma Romo Starbucks Shift Leader, 619-206-9300