1. J O A N G I C H O
Phone: 778-871-2020 • e-mail: joangicho@yahoo.com
18483 68A Ave, Surrey, B.C V3S 9H9
OBJECTIVE: To pursue a highly rewarding career as a Service Representative, seeking for a job in
challenging and healthy work environment where I can utilize my skills and knowledge efficiently for
organizational growth
CORE COMPETENCIES
 Hardworking, motivated, self-starter, team player
 Ability to prioritize and cope with changes in a rapid-paced environment
 Excellent people skills
 Excellent verbal and written communication skills
 Proficient with MS word, Excel, and PowerPoint
EDUCATION
 University of the Fraser Valley (present): Bachelor of Business Administration major in Human
Resources – expected graduation date 2018
WORK EXPERIENCE
May 2013 – Present Surrey, B.C
Assistant Manager
Fleetwood McDonalds
 Organize staff schedules and workloads to maximize productivity
 Balanced cash drawer at the end of each shift with a 97% accuracy rate
 Effective handling of labor and food targets to meet company goals which resulted in bonus
consecutively for over a period of a year
 Previously :Crew member – Crew trainer –Team leader
Sept 2015- April 2016 Abbotsford, B.C
Call Centre Agent
Panago Call Centre (headquarters)
 Answers inquiries by clarifying desired information; researching, locating, and providing information
 Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems

2.  Assist customers with any technical issues experienced with website and escalate any issues to
management appropriately
May 2015 –April 2016 Langley, B.C
Sales Associate
Sears retail store
 Proven ability to answer customers’ questions and give information about the policies and procedures in
a friendly way
 Assisting customers in making the best decision on their purchase as a result I was able to build trust
among customers
 Accepting payment by cash, debit, credit and other payment
September 2012 - June 2014 Surrey, B.C
Library Assistant
Clayton Heights Secondary School
 Compiles records, sorts and shelves books according to classification, and issues and receives library
materials; Locates books and publications for patrons
 Inspects returned books for damage, verifies due-date, and computes and receives overdue fines
 Reviews records to compile list of overdue books and issues overdue notices to borrowers
VOLUNTEER ACTIVITIES
January 2013 – present Surrey, B.C
Baobab Inclusive Empowerment Society
 Planned and set up events for the organization e.g. help hand out food to the homeless
April 2015- August 2015 Langley, B.C
Power to change
 Edited, printed and packaged over 3000 thank you letters a day to the donors
September 2012- June 2014 Surrey, B.C
Student Council
 Participates in the Project Equal Volunteer Club where we plan and get involved in student activities
REFERENCES: Available upon request