1. KERRY McPHEETERS
25296 Vista Hermosa, Lake Forest, CA 92630 ● (714) 797-8540 ● kmcboss81@gmail.com
NON-PROFIT PROFESSIONAL
Energetic, results-driven professional with broad based experience in public, social and private sectors.
Exceptional customer service skills combined with proven ability to direct complex projects, fundraise,
manage and nurture talent, form strategic partnerships, and advocate on behalf of adolescents.
Distinguished for proven leadership and team-building skills with excellent conflict resolution abilities.
Demonstrated management skills that enhance productivity and drive sustained organizational
performance.
KEY STRENGTHS
Program Management ● Operational Excellence ● Customer Service ● Child Advocacy ● Non-Profits
Budget Management ● Fundraising ● Problem Solver ● Relationship Builder ● Exceptional Communicator
PROFESSIONAL EXPERIENCE
PRIVATE FAMILY, PORTOLA SPRINGS, CA
NANNY, NOVEMBER 2014-PRESENT
 Provide personalized care and attention to 18 month old toddler, encouraging physical, emotional,
social and academic growth.
 Meet regularly with parents to review activities and development.
ELANCE, LAKE FOREST, CA
FREELANCE WRITER, OCTOBER 2014-PRESENT
 Provide varied writing services to diverse clientele.
 Ensure optimal level of customer service by responding to inquiries on timely basis and delivering
projects on time and within established budgets.
RECOVERY FROM SEVERE CAR ACCIDENT
FEB 2011-OCTOBER 2014
 Underwent multiple surgeries and rounds of physical therapy in order to correct and heal from
Thoracic Outlet Syndrome, an injury that resulted from an auto accident in March of 2009
STARBUCKS COFFEE COMPANY, FOOTHILL RANCH, CA
STORE MANAGER, MAY 2005-FEB 2011
 Awarded assistant store manager of the quarter in 2010.
 Increased sales by 15% while improving customer satisfaction by 14%.
 Simultaneously managed two high-traffic retail locations, achieving $1.3M and $65K in yearly sales.
 Reduced employee turnover by 20% by establishing formal recognition program for outstanding staff
performances, developing performance improvement plans and recommending achievement awards.
 Increased profits of promotional items by 150% in one month.
 Continually exceeded quality service goals by assuming ownership over team productivity and
workflow management.
PRIVATE FAMILY, FOOTHILL RANCH, CA
NANNY, AUG 2002-DEC 2007
 Provided personalized care and attention to twin children, encouraging physical, emotional, social and
academic growth.
 Met regularly with parents to review activities and development.

2. KERRY McPHEETERS
25296 Vista Hermosa, Lake Forest, CA 92630 ● (714) 797-8540 ● kmcboss81@gmail.com
TNT MANAGEMENT, YORBA LINDA, CA
CUSTOMER SERVICE MANAGER, JAN 2001-JAN 2003
 Oversaw occupancy functions, including meeting with prospective tenants to show properties,
explaining terms of occupancy and providing general information about local attractions.
 Managed tenant relations by investigating complaints, disturbances and violations and resolving issues
following management rules and regulations.
 Directed collection of monthly assessments, rental fees and deposits.
 Inspected grounds, facilities and equipment to ascertain necessity of repairs or maintenance.
EDUCATION & TRAINING
UNIVERSITY OF CALIFORNIA IRVINE, Irvine, CA, Bachelor of Arts, Psychology and Social Behavior, 2005
UNIVERSITY OF CALIFORNIA IRVINE, Irvine, CA, Bachelor of Arts, Criminology, Law and Society, 2005
VOLUNTEER EXPERIENCE
HURRICANE SANDY RECOVERY
NEW YORK CARES.ORG, NEW YORK, NEW YORK
NOV 14, 2012-DEC 15, 2012
 Distributed food, warm clothing and blankets to displaced victims and/or those living in their
homes without electricity.
 Provided emotional support and a sympathetic ear.
 Assisted homeowners in getting back into their homes after their homes were cleared to inhabit,
helping to remove the trash and damaged items making their home livable again.
HURRICANE SANDY RECOVERY
HABITAT FOR HUMANITY, NEW YORK, NEW YORK
NOV 14, 2012-DEC 15, 2012
 Assisted in the cleanup of homes and neighborhoods leveled by the storm.
 Made appropriate repairs to homes affected by the storm.
 Assisted victims in retrieving necessary items from their homes.
HURRICANE SANDY RECOVERY
FOOD BANK FOR NEW YORK CITY, NEW YORK, NEW YORK
NOVEMBER 21, 2012
 Prepared, packaged and distributed Thanksgiving meals to victims of the storm who were entirely
displaced or still living without electricity.
CHILD ABUSE SERVICES TEAM, ORANGE, CA
CHILD ADVOCATE VOLUNTEER/INTERNSHIP, AUG 2003-OCT 2006
 Advocated on behalf of children with various law enforcement and medical professionals, overseeing
the physical, emotional and security wellbeing of each child in the program.
 Accompanied victims to medical exams while offering a continued sense of peace and comfort.
 Provided personalized attention to every child before and after interviews by playing games, initiating
creative activities, offering companionship and tending to individual needs.
 Served as point of contacts for non-offending parents and guardians, addressing questions and easing
concerns regarding welfare of a child within the CAST system.

3.  Oversaw fundraising activities, including supervising fundraising staff and volunteers, identifying and
building relationships with potential donors and soliciting cash or in-kind donations or sponsorships.
TRAINING/CERTIFICATIONS: INFANT-ADULT First Aid, CPR