1. Jacqueline S. Jenkins
237 Williams Drive · Florence, MS · 39076
Phone: 601.573.9605
Email: jackiejenkins04@yahoo.com
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ABOUT ME
I’m an enthusiastic team player who enjoys working with people and setting goals and working hard to
achieve them. I’m also persistent and resourceful, with a relentless can-do, will-do attitude. As a
customer service and relationship development professional, I’m passionate, dedicated, tenacious,
positive, conscientious, goal oriented, focused and determined, taking great care to ensure the ultimate
customer service experience.
SKILLS AND QUALIFICATIONS
 Customer Service – Team Leader, Team Player
 Logistics – Customs- Import/Export services, Shipping Industry
 Domestic Services - Cleaning, Organizing, Seasonaland Spring Cleaning, Holiday organizing and
decorating
 Family Management - Home-keeping, Organizing, Parenting, Creating a stable home environment to
ensure a proper work-education life balance, Handling budget, finances, assets
 Education – Substitute teacher and teacher support role, Room Mother, Volunteer, Fundraising/Ads Sales,
Event Planning-Coordinator and chaperone, PTO active member, Tutor, Assistant Librarian, Book Fair
organizer and coordinator, Cheerleading Coach
 Retail – Customer Service, Sales Representative, Seasonal Work
PROFESSIONAL EXPERIENCE
MCLAURIN ELEMENTARY SCHOOL – Florence, MS – 07/2012 to Present
Assistant Librarian/Assistant Teacher – Grades K-5 & 6
 Ensure that students and faculty have access to information and ideas to assist them in identifying
information, resources and content essential for learning and development
 Responsible for enforcing loan and use policies
 Assists all users in indentifying and locating information for course assignments
 Organizing literature, ensuring that current and up-to-date material is readily available
 Cleaning and organizing library facility
 Book Fair organization and coordination
 Assisted up to 25 students per 45 minute classes throughout the day
Assistant Teacher for Summer School 06/2014- Successfully helped up to 8 students with low test
scores to achieve dramatic improvements in their reading and math scores
RANKIN COUNTY SCHOOL DISTRICT –Various cities, MS – 2006-2012
Substitute Teacher – Grades K-5 through 12, to include Special Education
 Long term teaching assignments for K-1 teachers on maternity leave
 Provided instruction, managed classroom environment and promoted student learning in the absence of the
regular classroom teacher
BASS PRO SHOPS – Pearl, MS – 2012 to Present (Nov and Dec)
Seasonal Sales and Customer Service Representative – Santa’s Wonderland Dept.
 Customer Service and Satisfaction
DOMESTIC SERVICES – Various cities in Rankin County, MS – 2009 to Present
Independent Contractor
 Cleaning, Organizing, Seasonaland Spring Cleaning, Holiday Organizing and Decorating

2. FAMILYMANAGEMENT/SUPPORTER – Brandon, MS – 1997-2006
 Home keeping, Organizing, Parenting, Creating a stable home environment to ensure a proper work-
education life balance, Handling budget, finances, assets
STRACHAN SHIPPING/MITSUI O.S.K. LINES – Irving, TX – 1990-1997
Customs Export Coordinator
 Document and BOL preparation
 Filed paperwork with US Customs
 Processed Custom Releases
 Quality Control at Rail Yard - Ensured that all Containers were properly loaded, in order, and confirmed
accuracy of customer goods
 Monitored and tracked shipments to ensure arrival of all goods within required timeframe
 Heavy interaction with Freight Carriers, Customs Agents and Customers
 Customer Rate Quotes
 Handle customer transaction issues to ensure customer satisfaction
 Administrative Duties – computer input/data management, copying, customer service, call intake and
routing
 Accounts Payable, Bill Coding, Invoice Approval
FRED HALL & ASSOCIATES – Irving, TX – 1988-1990
Customs Brokerage Service Coordinator/Courier
 Administrative Duties - computer input/data management, copying, customer service, call intake and
routing, coordinate incoming and outgoing mail, banking preparation and deposits
 Document preparation and transport to customers
SOFTWARE AND COMPUTER SKILLS
Windows environments and programs:
Microsoft Word, Excel
Typing and Data Entry
EDUCATION AND TRAINING
South Decatur High School, Greensburg, IN
Customer Service Training
Received Coaching, Training and Mentoring on adapting to working in the Educational system
PROFESSIONAL AFFILIATIONS, AWARDS AND ACHIEVEMENTS
PTO – Held the offices of President, VP,Secretary and Treasurer,Assisted PTO with raising money for new
playground equipment for K-5 & 6, Parent of the Year for three consecutive years,President of HS Soccer Team,
Active with JROTC program
Caring in the Community:
Volunteering – Cheerleading Coach, Fundraising for school and neighborhood causes, Working concession stands
at school events, concerts,rodeos, tournaments, Event Planning and Organizing school Christmas Shop, Candy and
Holiday Card Sales, Floats, Field Trips, Senior Trips/chaperone, Active member of All Seasons Worship Center for
14 years, Sunday School Teacher
Life Balance:
Cooking, Making Holiday and Seasonal gourmet treats-Specialties: Dipped Apples and Salsa, Designing
and Creating wine bottle lamps, working out, running, jogging, biking, reading spiritual and inspirational
literature