1. Brenda Hale
Billing Specialist/Administrative Assistant/Customer Care
Swanton, VT
brendahale426@gmail.com - 804978488
Experienced in medical billing, customer care and Billing, forwarding claims, and pre-certs for MRI's and
hospital admissions, data entry, diagnostic imaging and admitting
WORK EXPERIENCE
Admin Assistant-Front Desk Reception
TLC Nursing - South Burlin - April 2015 to Present
Responsibilities
Greet Staff and public, answer phones, help with payroll, help with scheduling, help with HR, background
checks, check references, orientation.
Accomplishments
Being friendly and caring to everyone
Skills Used
Telephone
Faxing
Mailroom
Customer Service
Payroll
Human Resources Assistant
Receptionist/Administrative Assistant
Adecco - South Burlington, VT - March 2015 to Present
Responsibilities
Mail
Directing visitors
Switchboard
Order meals for metings
Accomplishments
Helping the staff
Skills Used
Telephony
Custoner serv
Customer Service
Amerigas/Manpower - Saint Albans, VT - September 2014 to Present
Responsibilities
Fling of customer accounts, creating folders,contracts, service orders

2. Accomplishments
Did alot of filing for the company and helping in the office
Skills Used
Collating charts, filing
CSR
CBA Blue - South Burlington, VT - October 2013 to Present
Responsibilities
customer service, employers health insurance
precerts-
submit claims
Accomplishments
collaboration with dpets
Skills Used
competence,
care
confident
learning applications
learning insurance plans
flexible spending
CSR
Total Clerical - Burlington, VT - August 2013 to October 2013
Responsibilities
customer service rep in call center for Green Mt Health and Vermont Health Connect
Accomplishments
learning new skills
Skills Used
customer service,
applications
Billing Specialist/ Customer Account Executive II
Comcast - South Burlington, VT - March 2008 to May 2013
Provided excellent Customer Care in a call center environment
• Resolved a variety of issues for the customer
• Collaborated with staff in order to assist customers
• Sales of products and Services-Upsell the Customer
• Assisted with Accounts Payable and Accounts Receivable
• Empowerment
Role- LPN
Birchwood Terrace - Burlington, VT - October 2007 to January 2008
3-11 shift
• Medication Administration

3. • Documentation of events and the patient's status
• Treatments
• Supervision of staff-oversee the LNA'S.
• Patient Advocate
• This was a position working on the long term care unit
• Taking care of 30 residents and collaborating with staff to help the unit flow properly.
Role-Float Nurse-LPN
Starr Farm Nursing Center - Burlington, VT - May 2007 to October 2007
7-3 shifts
• Medication Administration of meds and insulin injections
• Documentation of events of the day on behalf of the resident
• Covering for Long-term care and the Dementia Unit
• Supervision of staff and collaborating with other nurses.
Role-LVN
Knolls West Convalescent Hospital - Victorville, CA - April 2006 to March 2007
3-11, 11-7 shifts
• Long term care nursing
• Sub-acute coverage for patients coming from the hospital for • Short term rehab.
• Mainly a lot of residents post-surgery, EX-post hip or • Knee surgery.
• Medication Administration-Feeding pumps, IV's, Insulin Injections
• Documentation of resident's progress, weekly notes
Background
MIDDLE MANAGEMENT-GOAL
[customer service]-most recent roles
FUNCTIONAL SUMMARY
I have experience in customer service as of now working for Comcast as a Billing Specialist.CAE helping
customers with their concerns about the bills and services they have with Comcast. My main role is to handle
each call and help resolve issues for the customer, answer any questions about the bill, prorates, payment
arrangements as well as try to up sell the customer on their services.
I work in a call center environment where the focus is customer based taking calls and moving onto the next
one efficiently and smoothly. I average 8 hours a day doing this, collaborating with other coworkers and my
manager. Attending staff meetings, keeping abreast of new products and services as well as the business
trend. . I also have a past experience working in different hospitals, from Concord Hospital in Communications
in the role of NEC switchboard, answering calls, calling codes and working with security, to the Ring Medical
Answering Service, taking calls for the physicians and doctor's offices, scheduling appointments and paging
if needed, to mail clerk duties of distributing the mail to the different departments in the hospital as well as
processing and sorting the mail, message center and taking payments for patient accounts.
I also worked at St, Joseph Hospital in Nashua, NH as an outpatient receptionist doing lab order entry,
diagnostics imaging of ordering tests such as Cat Scans, MRI's, and admitting as well. I feel I have a variety of
skills that would be helpful enjoy helping the public and it's always been my vocation to be there for the patient
or the customer. I feel that I possess the skills for this current role that you are looking to hire and would like
the opportunity to interview for this.

4. EDUCATION
Associates Degree in Applied Science in Nursing
Rivier College - Nashua, NH
1999 to 2004
High School Diploma in General Studies
Fall Mountain Regional - Langdon, NH
1973 to 1977
Certificate health information in health information, medical billing, coding
Community College of Vermont,. CCV - Saint Albans, VT
SKILLS
switchboard, mail clerk, medical records, data entry, customer service, radiology reception, admitting
ADDITIONAL INFORMATION
Additional Information
Classes passed at CCV-Health Information Program
1) Effective Communication
2) Healthcare Systems
3) Medical Billing 1
4) Human Biology
5) Medical Billing II