1. KELLY DIMAURO
860-462-6094
KellyDiMauro@gmail.com
LinkedIn Profile: Kelly DiMauro
SEAKING A POSITION IN THE RICHMOND, VIRGINIA AREA
EXECUTIVE SUMMARY
A seasoned Voice Communications Specialist with a comprehensive background and decades of experience designing, installing
and troubleshooting cutting-edge technologies. Expert in both qualitative and quantitative analysis and able to resolve even the
most complicated communications issues. I am a self-starter who vigorously keeps abreast of communications innovations
through the study of industry publications and the acquisition of new certifications. An energized collaborator, I work well with all
levels of associates, customers and end users.
RECENT ACCOMPLISHMENTS
Town of Northampton, Massachusetts
Implemented the Automated Attendant/Voicemail system for Northampton, Massachusetts, networking two Mitel
MiCollab/NuPoint servers across a city wide WAN; one for the municipal system, the other the school system. Each of eighteen
municipal departments, the Police Department, two libraries, 7 schools and two school system administrative offices have unique
independent Automated Attendants with their own day/time schedules and the ability to create and send messages seamlessly
between the two servers.
Community Health Center - Centralized Automated Attendant/Voicemail System
Designed and programmed an Applied Voice and Speech Technologies CallXpress Automated Attendant/Voicemail solution,
integrated with a network of Mitel 3300 Controllers, allowing centralized voicemail. The design included a highly organized
numbering structure to allow for scaling from their original nine locations throughout Connecticut. The network has grown to
fifteen locations, each having an independent Automated Attendant and day/time schedules. Also, implemented Unified
Messaging through the integration of the the CallXpress server with Microsoft Exchange.
Yankee Candle Company - Automated Attendant/Voicemail system and Multi-media Contact Center
Implemented an Applied Voice and Speech Technologies CallXpress Automated Attendant/Voicemail system, integrated with a
network of Mitel 3300 controllers providing Automated Attendant functionality for their corporate offices, manufacturing facilities
and their restaurant. This system included a Warm Backup server allowing for a minimum of downtime should the primary server
fail and the implementation of Unified Messaging through the integration of the CallXpress server with Microsoft Exchange. Also,
implemented their prarieFyre Multi-Media Contact Center solution allowing ACD agents to service customers by phone, fax, email
and chat, including workstation screen-pops. This includes the installation and configuration of an additional Microsoft Exchange
Server node as the foundation for incoming email distribution specifically for the Call Center.
Amtrak - Train Delay Announcement IVR Solution
Retrofitted a custom Applied Voice and Speech Technologies AutoAgent IVR system (originally written for the Connecticut
Shoreline East passenger rail system) for the Amtrak eastern Connecticut shoreline route. The solution allowed rail management
officials to call in and initiate automated delay and alternate transportation announcements at stations and platforms using touch
tone dialing. The IVR system included custom databases containing train schedule information, alternate transportation
availability and recorded prompts which, when assembled, provides the announcement broadcast at each platform and station
five minutes prior to the scheduled arrival time and at five minute intervals until 10 minutes after the scheduled arrival time.
Southington Assisted Living Center - Integrated Locator System
Engineered and implemented a Tie Communications Integrated Locator System (ILS) that integrates with the TIE IDS phone
system to locate residents and/or pinpoint their last known location. The system includes a database servers for database, sixty
plus sensors distributed through the facility and transmitter badges for each resident.

2. KELLY DIMAURO Page 2
TECHNOLOGY EXPERTISE
 Automated Attendant/Voicemail
 Private Branch Exchange (PBX)
 TCP/IP, UDP
 Virtualization (PC/Server)
 Interactive Voice Response (IVR)
 Voice Over IP (VoIP)
 Local Area Network (LAN)
 Active Directory (AD)
 Unified Messaging (Voice to Email)
 Session Initiated Protocol (SIP)
 Switching/Routing
 Cloud Computing
RELEVANT WORK EXPERIENCE
Total Communications, Inc. East Hartford, CT 1993 – Present
 Advanced Applications Department 2009 - Present
Advanced Applications Engineer
Responsible for building and maintaining Call Center Management and Reporting, Customer Contact Center, Call
Accounting, computer based PBX peripheral application, and High Availability (HA)/Disaster Recovery (DR) systems, as
well as programming, installing and maintaining Automated Attendant/Voicemail Systems.
 Voice Processing Department 2006 - 2009
Voice Processing Engineer
Built, programmed, installed and maintained Automated Attendant/Voicemail Systems and Integrated Locator Systems.
IVR Engineer
Programmed and debugged Interactive Voice Response systems for banking and rail transportation scheduling
announcements.
 Adds, Moves and Changes Department 1993 - 2006
PBX/Key System Technician
Installed and maintained PBX and Key System equipment
Team Marketing Corporation - Portland, CT 1985 – 1993
 Telecommunications Technician
Installed, maintained and performed troubleshooting and repair for 1A2 and Electronic Key, and PBX systems
(ITT, TIE, Comdial, ADIX, Siemans, Inter-Tel and Mitel)
COMPUTER SKILLS
 PC and Server hardware configuration and implementation (Including RAID installation and configuration)
 Operating Systems Installation and Configuration (Windows 7, 8, 8.1, 10, Server 2003, 2008, 2012, Linux, VMware
VSphere)
 Installation and use of software applications (MS Office, Exchange, Active Directory, DHCP, DNS, Office 365)
 Networks consultation for voice applications (TCP/IP based. VoIP, Switching, Routing, Firewall, Gateway, etc.)
IT ADMINISTRATION SKILLS
Systems administration and technical support of 75+ employees within my organization as well as for
several customer accounts with our Computer Services Group. Responsibilities include:
 Building, configuring and servicing desktop PCs, Laptops and Servers, both physical and virtual
 Installation and maintenance of system peripherals: Printers, Scanners, etc.
 Installation and maintenance of computer services and applications
 Active Directory and Exchange structural hierarchy and object creation, addition and maintenance: Organizational Units and
Containers, Security Groups, User and Computer Accounts, etc.
 Network resource security and permission implementation and maintenance
 Network infrastructure maintenance and troubleshooting

3. KELLY DIMAURO Page 3
IT ADMINISTRATION SKILLS (continued)
 Installation and maintenance of Enterprise Backup, High Availability and Disaster Recovery solutions including Neverfail
Heartbeat and Datto backup and virtualization
 Helpdesk support
 Interfacing with vendors to maintain systems and correct problems
 Office365 Administration
EDUCATION
Middletown High School, Connecticut – College Preparatory Program 1972 - 1976
USAF School of Applied Aerospace Sciences, Mississippi – Coursework in Electronics and Radio Theory 1976 - 1977
Solano Community College, California – Coursework in Liberal Arts 1978 - 1980
Southern Connecticut State University, Connecticut – Coursework in Liberal Arts 1981 - 1984
Central Connecticut State University, Connecticut – Coursework in Computer Science 1995 - 1997
MILITARY SERVICE
United States Air Force, Travis A.F.B, CA 1976 – 1980
Avionics Communications Specialist
Honorably discharged at the rank of Sergeant
CERTIFICATIONS
 Mitel NuPoint Messenger IP/NuPoint Unified Messenger Factory Certified Technician
 Mitel Standard Linux Installation and Maintenance Factory Certified Technician
 Mitel MAS/MiCollab Factory Certified Technician
 Applied Voice & Speech Technologies CallXpress Speech Server/Seneca Factory Certified Technician
 Inter-Tel Unified Communicator/SIP Server Factory Certified Technician
 Inter-Tel CTI/OAI Factory Certified Technician
 Tie Communications Factory Certified Technician
 CompTIA A+, Network+ and Core Hardware Certified Professional
 Neverfail Certified Implementation Engineer (NCIE) and Administrator
 Datto Certified Technician