1. BRENDA BRAIDWOOD
27757 Goldin Drive · Madison Heights, Michigan 48071 · (248) 399-5953 (H) · (248) 376-5383 (C) · bbraidwood@hotmail.com
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PROFILE
Highly motivated, reliable individual wishes to use administrative and accounting experience, education and
interpersonal and telecommunication skills in a capacity that yields opportunities for challenge and growth. Is able to
prioritize and meet deadlines, takes initiative, is conscientious applying attention to detail, is punctual, thorough
with excellent follow-through; maintains confidentiality and exhibits excellent writing skills.
WORK EXPERIENCE
National Shrine of the Little Flower Royal Oak, MI
Database Coordinator / Administrative Assistant June 2013 to current
· Manage Raiser’s Edge (RE) database gift entry and administrative support for Development Office fundraising parish
and school initiatives. Duties include accurate RE data/gift entry and proper coding, oversight of event registration fees
and gifts, preparation of gift acknowledgement/correspondence, and maintenance of constituency information.
Skilled in use of Microsoft Word, Excel and Outlook. Assist in the planning and implementation of parish
fundraising activities. Editor of the Fall, 2014, edition of Shrine Today Alumni magazine. Using Publisher, craft and
edit the weekly 19-page parish bulletin. In conjunction, function as Business Manager and Publicity Chairperson for the
Madison Chorale, a 20-member music group, producing all posters, programs and tickets for each season.
Kelly Services, Inc. Troy, MI
Temporary and Direct Placement Administrative Positions August 2012 to May 2013
· Administrative assignments involved order entry and commission consignment, creation of Excel tracking charts, high
degree of interaction with customers and office personnel. Duties included call direction, mail sort, and oversight of
office supplies/orders and organization of information manuals for training purposes. Assignments included Aditya
Birla Minacs, Inc., Southfield, MI, and HESCO, Inc., Warren, MI.
St. James Parish Ferndale, Michigan
Office Manager July 2008 to August 2012
· Oversee administration of parish database to update parishioner information. Using ParishSoft, post weekly
parishioner Offertory contributions. Prepare and mail end of year tax statements to member base.
· Generate accurate accounting records for all church contributions including electronic fund transfers, rent payments
and other miscellaneous payments and provide accurate calculation of deposited monies.
· Greet all office visitors and answer all incoming calls in a courteous and timely manner.
· Compile staff meeting agenda and staff meeting notes for distribution.
· Using Microsoft Publisher, create advertisements, brochures, posters, tickets and informational booklets to publicize
and encourage participation in church events.
· In conjunction with Liturgical Publications, create and edit weekly bulletin using Microsoft Publisher.
· Administer St. Mary, Royal Oak, and St. James, Ferndale church websites.
· Coordinate annual office calendars keeping them up-to-date and free of conflict and overlap.
· Provide input regarding church repairs and maintenance, grounds keeping and overall office décor.
Inteva Products LLC (formerly Delphi) Troy, Michigan
Sales, Marketing and Planning Executive and Group Administrative Assistant January to June 2008
· Report to and manage calendars of VP of Sales, Director of Marketing and Planning, and Director of Supply Chain
Management as well as to be available to ten customer managers and their 20 subordinates to assist with varied projects.
· Responsible to plan and execute lunch and dinner meetings for groups of from five to eighty guests and employees.
· Complete expense reports and create trip logs for national and international travel.
· Oversee maintenance of office machines and order office supplies and business cards as needed.
Robert Half International Southfield, Michigan
Regional Administrative Coordinator April to November 2007
· Report to Senior Regional Vice President to prepare report packages, update PowerPoint presentations, document
and consolidate requested report information for presentation to branch managers and divisional directors.
· Arrange motel accommodations, schedule transportation and prepare in-house and off-site meeting rooms.
· Plan luncheons for training and other seminars for up to 35 attendees.
· Keep current all personnel contact and email distribution lists for nine regional branch offices.

2. Resume for Brenda Braidwood Page 2
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American Messaging Inc. (Formerly SBC Paging) Farmington Hills, Michigan
Administrative Assistant Reporting to Senior VP and Director of Operations February 2001 to March 2007
ACCOUNT PAYABLES, OFFICE ADMINISTRATION
· Accurate payment and reconciliation of monthly third party, office and tax invoices using Pay.Net and EbackOffice
for 60+ vendors totaling +$600,000.00 in payables with timely end-of-month reporting to upper management.
· Process monthly sales agent commissions working directly with staff to maintain accuracy and to meet deadlines.
· Administrate voice message and phone system capabilities for forty Lucent phone units.
· Skilled in use of Excel and Word with working knowledge of PowerPoint and Access.
· Oversee maintenance of office machines, lease purchases and renewals, letter and email correspondence.
· Maintain and apply best price purchase for stationary and office supplies with accurate expense reporting.
· Arrange meeting room set up, lunch provisions, travel and motel accommodations, taxi service.
· Coordinated office (80,000 sq ft) closing including sale and relocation of PC equipment, phones and office
furnishings, removal of electrical and phone wiring, vendor notification of address change and stop services, and
removal of security systems to meet closing deadline and smooth transition to centralized location in Texas.
Ameritech Mobile Communications, Inc. Farmington Hills, Michigan
Cellular Support Services Consultant June 1999 to March 2000 and November 2000 to January 2001
· Redirected cellular unguided usage over a four state area to capture lost revenue of +$20,000.00 per month
incorporating the identification of proper procedures to limit occurrence of unguided usage.
Cellular Force Management Analyst April 2000 to October 2000
CALL CENTER MANAGEMENT
· Generated weekly schedules for 100+ associates using IEX TotalView committing to all staffing requirements.
· Scheduled off-line time for training, meetings and vacations.
· Maintained associate files regarding attendance, vacation time, disability, FMLA, etc.
· Interacted extensively with associates and staff regarding schedules, seniority, fairness and time off.
· Generated adherence reports and updated IEX system with all pertinent attendance data.
Paging Quality Assurance Consultant November 1996 to May 1999
· Assured proper coding of paging accounts to maximize revenue gain incorporating process improvement to limit
negative impact on revenue.
Regional Error Specialist March 1995 to October 1996
· Developed system to monitor, identify and correct CBIS cellular billing system errors.
· Created system of error correction reporting which was ultimately approved for use in conjunction with associates’
yearly performance review to encourage employee participation in the correction process.
· Provided training and input to correct improper procedures as they related to cellular unguided usage.
Billing Representative/Credit Analyst/Account Activations Expert January 1991 to October 1996
CUSTOMER SERVICE, CREDIT AND BILLING
· Assisted and educated cellular customers in all facets of cellular communications.
· Exercised problem solving skills and follow-through on a daily basis.
· Processed credit applications for cellular service using information from major credit bureaus and Dun and Bradstreet,
judging criteria for acceptance of new customers and expansion of existing accounts.
· Co-developed a strong auto accounts division encompassing account setup over a five state area.
· Successfully operated Michigan Switch Management System.
· Influenced heavily the establishment of Ameritech’s Michigan Team Vision Statement.
EDUCATION
· Online instructional training for Raiser’s Edge Database entry, Winter-Spring, 2014
· Computer Information Systems (Course 1050) Oakland Community College, Fall 2006
· Six (6) hours Human Resources, Master of Science Administration Program, Central Michigan University
· B. S. Fashion Merchandising / concentration in Marketing and Sales Management, Kent State University
3.14 / 4.0 / Dean’s List
· Training courses: “Better Grammar for Better Writing” and “People Skills for High Performance”
REFERENCES - Available upon request