Brandi Pegues has over 10 years of experience in customer service, administrative, and data analysis roles. She is proficient in Microsoft Office programs and has strong skills in organization, problem solving, communication, and multitasking. Her objective is to obtain a position that allows her to use her experience and skills while continuing to learn and take on increased responsibilities.

1. Brandi Pegues
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PROFESSIONAL SUMMARY
Highly motivated customer, data analyst and administrative assistant with over 10 years experience
in diverse and fast­paced environments. Accustomed to critical thinking, problem­solving, and
identify issues in deadline orientated, target­driven and high­pressure environments. Key strengths
include:
● Record & Information Management
● Strong Proficiency in Microsoft Office programs (Word, Outlook, PowerPoint, Excel)
● Ability to Recognize People’s Skills
● Extremely Organized and Meticulous in All Work
● Administrative Processes
● Problem Solving
● High­Impact Service Delivery
● Multilevel Communication – written and verbal communication
● Ability to Multitask
● Procedural Compliance
OBJECTIVE
To obtain a position within a stable, growing company that will allow me to use my current skills and
experience while providing an environment of continued learning and an opportunity for increased
responsibility.
PROFESSIONAL EXPERIENCE
Mar. 2013 – Present Santander Consumer USA Dallas, TX
Dealer Maintenance
● Analyze credit applications based on SCUSA’S program and negotiate a structure with the
dealer that
● puts SCUSA in a profitable position.
● Build relationships at the dealership level to increase closure rate.
● Follow up with dealers on pending contracts.
● Assist in resolving problems that may arise on pending contracts.
● Provide world­class customer service through daily interaction with all customers
● Building and fostering relationships with assigned customers to support SCUSA’s
● growth targets through the following activities:
● Provide training on SCUSA’s current and new programs
● Follow­up on current approvals
● Support Originations associates (Credit, Funding and Sales) as needed to ensure
● customer satisfaction and advocacy
Credit Analyst
● Analyze credit applications based on SCUSA’s programs and negotiate a structure with the
dealer that
● puts SCUSA in a profitable position.
● Build relationships at the dealership level to increase closure rate.
● Follow up with dealers on pending contracts.
● Assist in resolving problems that may arise on pending contracts.
● Provide world class customer service through daily interaction with all customers.
● Provide training on SCUSA’s current and new programs.
● Follow­up on current approvals.
BRANDI PEGUES ~ 165 FORESTBROOK APT #1031 ~ LEWISVILLE, TX 75067
MOBILE: 214.529.8716
EMAIL: CUTEEBRANDI@GMAIL.COM

2. Brandi Pegues
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● Support Originations associates (Credit Funding and Sales) as needed to ensure customer
satisfaction
● and advocacy.
Funding Analyst
● Analyze credit applications based on SCUSA’S program and negotiate a structure with the
dealer that
● puts SCUSA in a profitable position.
● Build relationships at the dealership level to increase closure rate.
● Follow up with dealers on pending contracts.
● Assist in resolving problems that may arise on pending contracts.
● Provide world­class customer service through daily interaction with all customers
● Building and fostering relationships with assigned customers to support SCUSA’s
● growth targets through the following activities:
● Provide training on SCUSA’s current and new programs
● Follow­up on current approvals
● Support Originations associates (Credit, Funding and Sales) as needed to ensure
● customer satisfaction and advocacy
Nov. 2012 – Nov. 2013 Neiman Marcus Dallas, TX
Customer Service Rep & Accounts Payable Clerk
● Process returns and assist customer with purchases.
● Reconcile processed work by verifying entries and comparing system reports and balances
● Pays vendors by monitoring discount opportunities
● Analyze invoice reports and record entries
● Answer questions about products and services as needed.
● Verify accuracy of documents
● Schedule and coordinate meetings and appointments
● Answered telephones and electronic inquiries and forwarded telephone calls and messages
to appropriate person
● Complied data, statistics and supplementary information to maintain research activities.
● Reconcile accounts payable transactions
● Sort and match invoices
● Research and resolve invoice discrepancies and issues
● Monitor accounts to ensure payments are up to date
● Order workplace supplies
Oct. 2011 – Jan. 2013 J.P. Morgan Chase Lewisville, TX
Loan Officer/ Originations Analyst
● Review and advise customers on their financial situations
● Review and follow up on customer’s files
● Structure and price loans accurately
● Process payoffs and reinstatements for home equity lines of credit.
● Lead on special projects
BRANDI PEGUES ~ 165 FORESTBROOK APT #1031 ~ LEWISVILLE, TX 75067
MOBILE: 214.529.8716
EMAIL: CUTEEBRANDI@GMAIL.COM

3. Brandi Pegues
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● Responsible for verifying 3rd party authorizations by phone as needed.
● Contact Chase attorneys to obtain attorney costs and fees.
● Organized files and documents for increased efficiency.
● Checked for accuracy on all quotes and corrected any known errors.
● Conduct research on behalf of managers
Oct 2010 – Oct. 2011 EFA Processing, Inc. Frisco, TX
Customer Service Rep & Sales Assistance
● Review clients financials to determine debt
● Assist Buyers with credit applications
● Able to accurately describe a products features and benefits to a customer
● Managing cash and payment systems in accordance with the company procedures and
policy
● Handle customer complaints and issues with payments and late fees
● Work with customers to ensure that contractual service expectations are exceeded
● Take customers payments over the phone
● Maintain and update customer information as it may change in the database
● Copy customer contract to forward to our corporate office for approval
● Provide marketing assistance to existing and prospective clients
● Transfer funds, provide accurate statements, open new accounts
● One on one interaction with attorneys and debt analyst.
● Quoted customer pricing
● Provide executive level administrative support to management teams
● Spoke with potential clients to determine their qualifications and capabilities
Aug. 2009 – Oct. 2010 Bank of America, Inc. Dallas, TX
Loss Mitigation & Collections Representative
● Responsible for handling sensitive financial information for customers and maintaining
proper documentation.
● Handle foreclosure cases from referral through the transfer of the foreclosure file to REO.
● Required to provide financial counseling to customers and provide options for rectifying
past­due accounts.
● Responsible for managing delinquent accounts and providing customer service to clients.
● Process incoming mail and email to determine and proceed with appropriate actions.
● Coordinate with and Payment processing for deletion of completed foreclosure accounts
provide reinstatement.
May 2008 –Jul. 2009 Peaches Uniforms Dallas, TX
BRANDI PEGUES ~ 165 FORESTBROOK APT #1031 ~ LEWISVILLE, TX 75067
MOBILE: 214.529.8716
EMAIL: CUTEEBRANDI@GMAIL.COM

4. Brandi Pegues
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Acct. Receivables & Acct Payables
● Maintained required metrics including call and email volume, invoice collections, and all
necessary paperwork according to established process.
● Responsible for managing accounts and providing customer service to clients as needed.
● Responsible for collecting past due invoices and handling all follow­up correspondence.
● Support accounting team with AP reconciliation
● Ensure new vendors and payment information are accurate
● Verify balance reports by communicating with vendors and internal departments
● Maintain files and documentation thoroughly and accurately in accordance with company
policy
● Sort, code and match invoices
● Track expenses and process expense report
● Posts transactions to journals, ledgers and other records
● Prepare and perform check runs
Mar. 2006 – May 2008 CitiFinancial Auto Coppell, TX
Title Processor
● Process title alterations and new state registrations.
● Complete research on problem accounts and work various reports.
● Complete paid loan lien releases as requested.
● Provide customer services and handle high call volume.
● Legal and certified notary republic.
Mar. 2004 – Mar. 2006 Countrywide Home Loans Plano, TX
Data Entry Clerk
● Received, responded to, and processed customer telephone inquiries on real estate loans
in high volume call center.
● Handled 70+ calls on average per day.
● Participated in telemarketing and outbound campaigns.
Performed other work related duties which may include email and customer
correspondence​.
● Contact existing customers to talk about possibly HELOCS and Refinances
Jan. 2001 – Jan. 2005 Bally Total Fitness Lewisville, TX
Customer Service Rep/ Front Desk & Administrative Assistant
● Handled Administrative matters including screening calls, managing calendars, travel
arrangements, composing documents, planning meetings and organizing offices for
efficiency.
BRANDI PEGUES ~ 165 FORESTBROOK APT #1031 ~ LEWISVILLE, TX 75067
MOBILE: 214.529.8716
EMAIL: CUTEEBRANDI@GMAIL.COM

5. Brandi Pegues
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● Create advertisements for job positions and post in proper locations
● Prepare, record, check over and proofread correspondence, invoices, presentations,
brochures, publications, reports and relevant material.
● Posted open positions on website
● Organize training meetings
● Arrange for training sessions within department of hire
● Order all workplace supplies and maintain records
● Greeted visitors, determine nature of dealing and send visitor to correct person
● Interact professionally with all levels of staff and maintain the highest level of confidentiality
● Types reports and business correspondence.
● Enters requisitions to purchases to purchase supplies and materials on spreadsheet.
● Take and deliver messages, provide information to callers, set up and maintain files,
provide workers with office supplies, prepare and sort mail, perform typing assignments,
proofread, and research and compile special reports.
● Assisted in reaching company’s goals by providing information on products and services to
current and prospective members to help them achieve and maintain their highest level of
fitness.
● Responsible for handling high call volume and providing excellent customer service for
telephone and walk­in clients.
● Assisted General Manager and other sales associates with membership paperwork as
needed​.
EDUCATION
1998 ­ 2004 Texas Women’s University Denton, TX
Completed coursework for B.S. Degree in Kinesiology
2008 ­ Present LeTourneau University Denton, TX
Completed coursework for B.S. Degree in Education
BRANDI PEGUES ~ 165 FORESTBROOK APT #1031 ~ LEWISVILLE, TX 75067
MOBILE: 214.529.8716
EMAIL: CUTEEBRANDI@GMAIL.COM