1. Kiran Kumar Gorle
Mobile: 9108482050 e-mail: kirank.gorle@gmil.com
Location: Bengaluru (Bangalore) LinkedIn Profile: Click Here
Professional Synopsis
• Has predominantly worked in Supply chain space for 6.5+ years and also facilitated change
management during IT enhancements.
• JMLP (junior Management leader ship program) and 6.5+ years of rich and insightful work
experiences in Business process design, E2E OM and Order-Booking.
• Subject Mater Expert having over all 6.5+ years of experience with continuous delivery of
quality oriented work and led a transformation project.
• Strong client relationship with strong investigation, problem-solving and decision-making
skills, combined with a pragmatic approach.
Proficiency:-
• Business Process Management (BPM)– PEGA, Provision, Metastorm
• Case Management and Processing Tools – Sales force, ERP/Oracle R12, CRM, Connect
Dots, ACL IT Case Management, ITDS case Management, On Ramp Access Request
Management
• Testing – HP ALM - Quality Center 11.00
• Content Management Tools – KM Repository
• MS Office Tools
Professional Experience
Current employer:-
Work Experience:-
1) Infosys BPO Ltd, Bangalore
Profile: Order Management Subject Matter Expert (SME)
Designation: Process Specialist
Duration: March 23, 2009 – Till date
DETAILS OF THE PROJECTS WORKED ON
01 Project name: Order Management Large Scale Services (OMLSS)
Client : Cisco Systems Inc
Description of the project: Large Scale Services is a defined set of standardized systems,
IT applications and associated data and infrastructure, which will deliver current and future state
business capabilities based on industry-standard/ best-in-class policies and processes. As part of the
new OM LSS program there is effort of upgrading the current Cisco Oracle 11i order management to
the R12 order management platform. One of the other goals of this initiative is to make the new Order
Management R12 run using industry standard out of box functionality as oppose to the heavily
customized solutions of the current system.
Duration: 36 Months (From 2nd-Jan-2013 to till date)
Roles and Responsibilities:
 Understanding the client requirements from Concept Commit and Execution commit stage to
design the process at the High Level
Process Specialist (Domain Consultant) Infosys BPO LTD March 2009 – Till date
In

2.  Requirements Review and Analysis with the cross functional teams like CPE (Order
Management, Ordering & Booking, Logistics & Returns, Services, Profile Management, Post
Invoice Disputes), Project Consultants, Solution Leads, GPMs
 Process design and mapping with release specific requirements by using PEGA/Provision
Tools
 Process flow publication and communication with the CPE and Training teams to create Pre-
Go live awareness
 Work Level Instructions creation for release specific process impacting requirements and
process mapping accordingly
 Coordinating with Knowledge Management Team to update the WLI content
Currently working on: Q3FY15 Normalization support
02 Project name: SCM (Service Contract Management): under Sales and Fulfillment
Client: Cisco System Inc
Description of the project: Cisco is the largest manufacturers of networking products and it
is the client for Infosys BPO Limited since 2002. Infosys is handling a quote to cash process for Cisco.
Duration: 3.5 Years (From 7th -Jul-2009 to 2nd-Jan-2013)
Responsibilities:
 This process includes the booking orders for worldwide customers purchasing Cisco’s
products using ERP tools based on Oracle 11i.
 To solve queries of customers via E-mail using Web based tool.
 Worked as senior agent for the development needs of the team, auditing orders processed by
agents, report consolidation in Excel.
 Also includes handling the escalation cases which were high priority request form client and
also assisting the other team members
 Consolidating the reports of the CSR’s on daily basis.
 Preparing weekly and monthly data for all CSR’s
 Preparing the RCA for the Errors committed by CSR’s and taking necessary action plan to
avoid such errors.
 Managed a team of 15 folks.
Achievements:-
 Delivering content documentation successfully for 6 consecutive releases
 Successful deployment of training across vendors & onsite locations
 4 successful Post Go-live Release Support till the normalization
 I-Start and couple of Extra individual Miler Awards on a couple of occasions.
Trainings and certifications in Infosys
 Order Management practice Domain T100 & T200(Supply chain management)
 Certified with Yellow Belt and Implemented process improvement project and
automated the Flextronics customer order book changes process.
 Presentation /Analytical /People management/ Client interfacing Skills
 Disaster Recovery Representative
 Milestone 3.0
Educational Qualifications
 JMLP, a leadership management program from Welingkar Institute of Management
 MBA (PGDM) from IMT-Gaziabad during Jan-2012 to Dec-2013 (specialization in

3. Ops Management).
 B.Sc. from Andhra University during 2005-2008 with 73.21% aggregate.
 Intermediate from Board of Intermediate Education during 2003-2005 With 75.6%
aggregate
 S.S.C from Board of Secondary Education , Andhra Pradesh Residential School,
Simhachalam during 2002-2003 with 78.89% aggregate
Extra-Curricular Activities:
 Simultaneously, I am leading a role of organizing secretary for the Old Students
Association of a prestigious and one of the top 5 biggest schools in Andhra Pradesh,
APR School Simhachalam.
 Managing Fun Committee at the engagement level for the total headcount of 1000+
employees to conduct and organize the events in Cisco Systems in Infosys BPO.
 Part of DC development member for Culture and People Engagement Track in
Infosys Bangalore DC from Dec-2014 to Dec-2015.
 I was a member of National Cadet Corps during my Upper Primary Studies for which I
got ‘A’ Certificate.
 I was a member of National Social Service during my graduation.
 I am the consistent volunteer for the major events happened in Infosys such as Rural
Spark program, Sambhrama, Award for Excellence and UK President Visit to Infy etc.
Strengths:-
 Proven ability to work independently as well as cohesively with a team, towards the
overall achievement of defined goals
 Handling Team in executing the targets set.
 Ability to grasp complex issues/concepts quickly and effectively.
 Proven ability to work under pressure situations
 Enthusiastic about learning new concepts.
Personal Details
 Date of Birth : 15 May 1987
 Gender : Male
 Nationality : Indian
 Marital Status : Unmarried
 Languages known : English, Telugu and Kannada
 Mobile No. : +91 9108482050
 Email Id : kirank.gorle@gmail.com
 Residence Address : #699, 2
nd
Floor,
8
th
Cross 16
th
Main
BTM 2
nd
Stage
Bangalore-560076
Declaration:-
I hereby declare that the above given information is true to the best of my knowledge.
Date :
Place: Bangalore Signature