1. Robert S. Lane
1421 Confederate Ave., Columbia, SC 29201
(803) 563-3987, rslane726@gmail.com
Professional Summary
Excelsinface-to-face interactions,consultative salesapproaches,andactive listeningdeveloping
customerrelationshipsanddeliveringexcellentservice. Leadershipandmanagement
experience inbanking/finance,foodservicesandretail. Attentiontodetail,documentation,
budgetandresource management. Goal-drivenwithprovenrecordinmultiple fields.
Specializesinsalesandcustomerretention.
Work Experience
Agape’ Center/ Michael’s Cafe’ and Catering- Columbia, SC 2013-2016
Director of Salesand Marketing- promotedfrom Event Coordinator
 Responsible for marketing and promoting multiple retail establishments for parent
company through printed advertising, social media and in-person sales.
 Delivered potential customers for special event catering and meeting planning for
large venue. Concentration on new business, customer retention and growing
sales and awareness on limited budget.
 Worked within customer budgets to increase sales and volume.
 Promoted businesses successfully by sales initiatives and gaining memberships
into various business development groups.
 Gained multiple large recurring revenue customers- met sales goals.
FirstCitizensBank
TravelingTellerSupport and Supervisor–Columbia,SC
 Providedbranchsupportatup to 25 locationsas travelingtellersupport.
 Top performerinsalesandreferralsforfloatingtellergroupin2013
 Deliveredqualitycustomerservice throughface-to-face,electronic,and telephone
interactions

2.  Maintaineddocumentiontoensure all federal bankingrulesand regulationsweremet
 Utilizedconsultativeapproachtoeducate customers,define financialgoalsandmeet
needs.
AtlantaHiltonandTowers- Atlanta,GA
Retail MarketingRepresentative
 ProducedSalesInitiativesandpromotedMobil 4-starrestaurant.
 Producedresultsinmarketingandsaleswithinhigh-endclientbase forrestaurantand
metgoalsfor hotel sales.
 RepresentedHotel in“Bestof Atlanta”HospitalityEvents- awarded“bestinshow”on
twoannual occasions.
JowersandCompany- IndepndentRetailDevelopmentContractor
Personal Assistant/Marketingand Restaurant Operations – PointArena,CA
 Assistedinplanninganddevelopingnew restaurantsfromoriginal conceptstages to
grand openingintwolocations.
 Assistedinbusinessoperationsformultiplebusinessesincludingtworestaurants,agym
and a workingranch.
 Managementof personnel,payroll andresources.
Rush’sFabulousFood
Restaurant Manager – Columbia, SC
 Managed andscheduledstaff of 50- deliveringexcellentservice inlocal restaurant.
 Successfullybudgetedresources,materials,foodandlaborcosts.
 Interviewed,trainedandsupervisedemployeesandconductedperformance
evaluations.
 Managed customerservice andpublicrelationson-site.
SouthCarolinaElectricandGas Utility
Service Quality Consultant, – Columbia,SC
 Appliedconsultative andactive listeningskillstodiscerncustomerneedsandadvance
newproductsales/marketing.
 Met or exceededall customerservice/qualityobjectivesandsalesgoals. RankedinTop
50 company-wide inproblemresolution.
 FinalistinSCE&GLeadershipDevelopmentProgram. RecognizedasTop10 among300
applicants.
Education
 Universityof SouthCarolina,1992
 B.A.Journalism(Advertising/PublicRelations)
Business Related
 JuniorAchievementBusinessVolunteerCityCenterPartnership

3.  CityCenterPartnershipMarketingCommittee(Columbia,SC)
Other
 VolunteeratWSUMC SoupKitchen(providingmealsforhomeless)
 ChoirMember- WashingtonStreetUnitedMethodistChurch,Columbia
References Available Upon Request