1. Jill Bartkowiak
16165 92nd Avenue Mobile: 708-296-9246
Orland Hills, IL 60487 JillBartkowiak@yahoo.com
I am a hospitality professional focused on delighting my customer by executing flawlessly and
exceeding their expectations. I intend to contribute to the growth and profitability of my organization by
sharing the skills and knowledge acquired throughout my career.
Sales & Catering Manager
Holiday Inn & William Tell Banquet – Countryside, IL July 2013 - Present
 Develop market segments and solicit new customer relationships while maintaining existing
relationships.
o Grew sales both Food and Beverage annually, quarter to quarter, by 30%.
 Execute effective consultative sales strategies such as up-selling liquor packages, linens/decorations,
and late night snack options to enhance the client’s event and experience with the hotel.
o Increased profitability on sales revenue by 10% with additional upselling.
 Conduct property tours and participate in trade shows, industry and community events to promote
facilities and market catering services.
 Negotiate services and prices to maximize revenue and profitability.
 Coordinate successful execution of events by facilitating communication with support staff and
providing assistance as needed.
 Creative design of menus and events to maximize revenue and event experience
 Resolve customer issues, complaints and problems to ensure quality product/service delivery and
customer satisfaction.
 Preparation of SWOT analysis to identify William Tell’s strengths, evaluate competitor’s
product/services, and seek opportunities in the marketplace to offer new/innovative solutions for
consumer’s event needs.
Catering Manager
Holiday Inn of Willowbrook, Willowbrook, IL 2012-2013
 Planning of meetings, social events, and weddings
 Serve as clients' primary contact in planning catered events, including developing menus,
transportation service, room decoration, procuring of rentals, and staffing
 Support the mission of the Hotel and the department while assisting in developing positive customer
relations.
 Maintain monthly budgets and performance tracking and assisted in developing the department's
annual budget
 Solicit existing account base to make extra bookings from the Account Build up new markets for
Catering Sales through the development of relationships with key Social Leaders inside the
community
Cosmetic Sales Manager
Macy’s, Orland Park, IL 2007-2012
 Sales Manager for Clinique, the premium brand in the Cosmetic department.
 Develop clientele base to maintain and grow sales revenue.
o Grew year-over-year sales by 10%.
 Create sales promotions to market the Clinique brand and engage new customers.
 Increase brand profitability by up-selling the latest trends in cosmetic fashion.
Previous to Macy’s worked as a stay-at-home Mom, raising a family and contributing to the community.