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Ben Linders Advies

Sustainable Improvement through
Retrospectives
SEPG Europe, november 15, 2013
Ben Linders Advies
1
Ben Linders Advies

On the agenda today …
•
•
•

Improvement buy in from “the workforce”
Agile Retrospectives: Effective i...
Ben Linders Advies

Who is Ben Linders?
Quality & Defect Prevention
Agile & Lean Coaching
Process Improvement
Organization...
Ben Linders Advies

Better Process Improvement
• Business Results
Focused Improvements
Learn to Improve
• Model is a tool,...
Ben Linders Advies

Retrospectives
Why: To help teams to solve problems and improve themselves!
Learning from doing
Reflec...
Ben Linders Advies

Prime Directive
“Regardless of what we discover,
we understand and truly believe
that everyone did the...
Ben Linders Advies

7
Ben Linders Advies

Retrospective Exercises
•
•
•
•
•
•
•
•
•
•

Asking questions
One-word retrospective
Root Cause Analys...
Ben Linders Advies

Examples
The Sprint that failed

The team that wasn’t a team yet

• Trust and Empowerment
• Teamwork

...
Ben Linders Advies

Adopting Retrospectives
• Purpose
• Capable Facilitators
• Do and Learn
Focus on
• Mindset & Culture
•...
Ben Linders Advies

Workforce Buy-In
•
•
•
•
•
•
•

Actions by the team, for the team
Empowerment
Sustainable
Use of Stren...
Ben Linders Advies

Leading Retrospectives
Roles
• Facilitator – Servant Leader
• Coach – Support Change
• Manager – Arran...
Ben Linders Advies

Business Value Retrospectives
•
•
•
•
•
•

Empower teams
Understanding iso Blame
Few Vital Actions
Get...
Ben Linders Advies

Valuable Agile Retrospectives
Getting Value out of Agile Retrospectives
A Toolbox of Retrospective Exe...
Ben Linders Advies

Sustainable Improvement
What have you learned:
• How to get buy in for improvements from “the workforc...
Ben Linders Advies

Contact
Ben Linders

Senior Consultant
info@BenLinders.com
@BenLinders
www.linkedin.com/in/benlinders
...
Ben Linders Advies

Background Information

17
Ben Linders Advies

Becoming Agile and Lean
Ask yourself:
• How Agile are you?
• Where do you want to become
more Agile, a...
Ben Linders Advies

Assessing yourself
•
•
•
•
•
•

Readiness
Agile / Scrum Practices
Culture & Mindset
Agile Fluency
Road...
Ben Linders Advies

Agile Process Improvement
Expected benefits:
• Collaboration PI team and
stakeholders
• Deployment (ov...
Ben Linders Advies

Golden Rules for PI
• Dare to share, Early & frequently
• The result depends on team – Not individuals...
Ben Linders Advies

Agile using the People CMM

Implementing Agile with the People-CMM

22
Ben Linders Advies

Resistance to Agile?
•
•
•
•

Talk with them
Listen what they have to say
Take them seriously
Ask why ...
Ben Linders Advies

Articles on Agile and CMMI
•
•
•
•
•
•
•
•
•

CMMI V1.3: Agile
Scrum Project Management Practices Supp...
Ben Linders Advies

Articles on Effective Agile
•
•
•
•
•
•
•
•
•
•
•

Becoming Agile and Lean
Succes Factors for Using Sc...
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Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 1 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 2 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 3 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 4 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 5 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 6 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 7 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 8 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 9 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 10 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 11 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 12 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 13 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 14 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 15 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 16 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 17 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 18 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 19 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 20 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 21 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 22 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 23 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 24 Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders Slide 25
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Buy-in from professional is crucial to make changes succeed in organizations. Many improvement programs fail when professionals are insufficiently involved during the changes. Agile retrospectives can be used to do continuous and lasting improvements in organizations. They are owned and done by the teams, who decide when, where, and how they will change their way of working. This is why agile retrospectives are a sustainable approach for improvement.

For a summary of this presentation, see http://www.benlinders.com/2013/sustainable-improvement-through-agile-retrospectives/.

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Sustainable Improvement Through Retrospectives - SEPG Europe 2013 - Ben Linders

  1. 1. Ben Linders Advies Sustainable Improvement through Retrospectives SEPG Europe, november 15, 2013 Ben Linders Advies 1
  2. 2. Ben Linders Advies On the agenda today … • • • Improvement buy in from “the workforce” Agile Retrospectives: Effective improvement Your role as improvement manager 2
  3. 3. Ben Linders Advies Who is Ben Linders? Quality & Defect Prevention Agile & Lean Coaching Process Improvement Organizational Development CMMI / People-CMM Assessor veranderproject.nl Enterprise Agile Agile People & Organization WorkImprovers 3
  4. 4. Ben Linders Advies Better Process Improvement • Business Results Focused Improvements Learn to Improve • Model is a tool, not solution Apply-Measure-Learn-Adapt • Empowered Professionals Continuous Agile & Lean Change Uncovering Better Ways to do Process Improvement 4
  5. 5. Ben Linders Advies Retrospectives Why: To help teams to solve problems and improve themselves! Learning from doing Reflect, adapt and improve Focus upon • Team • Self steering • Collaboration • Value Why Agile Retrospectives 5
  6. 6. Ben Linders Advies Prime Directive “Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.” Norm Kerth www.retrospectives.com/ 6
  7. 7. Ben Linders Advies 7
  8. 8. Ben Linders Advies Retrospective Exercises • • • • • • • • • • Asking questions One-word retrospective Root Cause Analysis Timeline Flow and Energy Asking Why? Strenghts (Solution Focused) Perfection game Action priorities Retrospective of Retrospectives Pocket Book on Agile Retrospectives 8
  9. 9. Ben Linders Advies Examples The Sprint that failed The team that wasn’t a team yet • Trust and Empowerment • Teamwork • Getting to know each other • Skills & Open Culture 9
  10. 10. Ben Linders Advies Adopting Retrospectives • Purpose • Capable Facilitators • Do and Learn Focus on • Mindset & Culture • Listen to Resistance How to Adopt Agile Retrospectives 10
  11. 11. Ben Linders Advies Workforce Buy-In • • • • • • • Actions by the team, for the team Empowerment Sustainable Use of Strenghts Involve Product Owners No handovers Lead your own improvement journey Retrospective Benefits 11
  12. 12. Ben Linders Advies Leading Retrospectives Roles • Facilitator – Servant Leader • Coach – Support Change • Manager – Arrange for Change All roles are needed Play the game Action is in the interaction 12
  13. 13. Ben Linders Advies Business Value Retrospectives • • • • • • Empower teams Understanding iso Blame Few Vital Actions Get to the Root Causes Follow Up on Actions Vary Retrospective Exercises Getting Business Value out of Agile Retrospectives 13
  14. 14. Ben Linders Advies Valuable Agile Retrospectives Getting Value out of Agile Retrospectives A Toolbox of Retrospective Exercises By Luis Gonçalves & Ben Linders Soon to be released on: • InfoQ • Leanpub 14
  15. 15. Ben Linders Advies Sustainable Improvement What have you learned: • How to get buy in for improvements from “the workforce” • What makes Agile Retrospectives effective for continuous improvement • How does Agile and Retrospectives change your role as improvement manager More information: • Retrospectives.eu • Agile Retrospective Resource Wiki 15
  16. 16. Ben Linders Advies Contact Ben Linders Senior Consultant info@BenLinders.com @BenLinders www.linkedin.com/in/benlinders www.facebook.com/BenLindersAdvies www.benlinders.com Veranderproject De Menselijke Maat in Veranderen www.veranderproject.nl 16
  17. 17. Ben Linders Advies Background Information 17
  18. 18. Ben Linders Advies Becoming Agile and Lean Ask yourself: • How Agile are you? • Where do you want to become more Agile, and why? • What can you do next? Journey to Become Agile and Lean 18
  19. 19. Ben Linders Advies Assessing yourself • • • • • • Readiness Agile / Scrum Practices Culture & Mindset Agile Fluency Roadmaps for Adoption Maturity Agile Self-Assessment 19
  20. 20. Ben Linders Advies Agile Process Improvement Expected benefits: • Collaboration PI team and stakeholders • Deployment (over defining) processes • Adopt to changes • Incrementaly, ROI • Learn to work Agile Process Improvement: The Agile Way 20
  21. 21. Ben Linders Advies Golden Rules for PI • Dare to share, Early & frequently • The result depends on team – Not individuals • The one who starts something is not necessarily the one to finish it • The one’s working on a task are the right people • You may critique anything, but never criticize anyone Golden Rules for Agile Process Improvement 21
  22. 22. Ben Linders Advies Agile using the People CMM Implementing Agile with the People-CMM 22
  23. 23. Ben Linders Advies Resistance to Agile? • • • • Talk with them Listen what they have to say Take them seriously Ask why and how Resistance = Information! Dealing with Resistance 23
  24. 24. Ben Linders Advies Articles on Agile and CMMI • • • • • • • • • CMMI V1.3: Agile Scrum Project Management Practices Support the CMMI CMMI Roadmaps: Improving IT for the Business CMMI V1.3 Process Areas CMMI or Agile: Why not embrace both! Implementing Agile with the People CMM Uncovering Better Ways to do Process Improvement Quality Software with Agile Teams What Drives Quality? 24
  25. 25. Ben Linders Advies Articles on Effective Agile • • • • • • • • • • • Becoming Agile and Lean Succes Factors for Using Scrum and Getting Benefits Process Improvement: The Agile Way Golden Rules for Agile Process Improvement How to deal with Resistance when Implementing Agile Managing Projects with Agile Teams Agile Project Management Establishing and Maintaining Stable Teams Getting Business Value out of Agile Retrospectives Sharing Knowledge is Power Are your Professionals Empowered? 25

Buy-in from professional is crucial to make changes succeed in organizations. Many improvement programs fail when professionals are insufficiently involved during the changes. Agile retrospectives can be used to do continuous and lasting improvements in organizations. They are owned and done by the teams, who decide when, where, and how they will change their way of working. This is why agile retrospectives are a sustainable approach for improvement. For a summary of this presentation, see http://www.benlinders.com/2013/sustainable-improvement-through-agile-retrospectives/.

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