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benlinders.com - @BenLinders 1
Ben Linders Consulting
Learning at Scale
FlowCon France, Dec 12-13, 2019
Ben Linders
benlinders.com - @BenLinders 2
Ben Linders Consulting
Trainer / Coach / Adviser / Author / Speaker
Agile, Lean, Quality & ...
benlinders.com - @BenLinders 3
Ben Linders Consulting
Team learning
 Retrospectives
 Self-assessments
 Coaching
 Pairi...
benlinders.com - @BenLinders 4
Ben Linders Consulting
Learn and improve at higher level
 Systemic, Complex Problems
 Pro...
benlinders.com - @BenLinders 5
Ben Linders Consulting
No time to learn
2019 Workplace Learning Report by LinkedIn
https://...
benlinders.com - @BenLinders 6
Ben Linders Consulting
benlinders.com - @BenLinders 7
Ben Linders Consulting
Organizational learning fails
What doesn’t work
 Best practice repo...
benlinders.com - @BenLinders 8
Ben Linders Consulting
Systems Thinking
 Know the purpose
 Holistic view
 Visualize the ...
benlinders.com - @BenLinders 9
Ben Linders Consulting
Case: Team autonomy & coaching
1 hr of work left to finish US
Should...
benlinders.com - @BenLinders 10
Ben Linders Consulting
Root cause analysis
Analyze a problem
to determine causes
that made...
benlinders.com - @BenLinders 11
Ben Linders Consulting
Finding Root Causes
 Multiple causes
 Relationships
 Safety (tra...
benlinders.com - @BenLinders 12
Ben Linders Consulting
Impediments & Blockers
 Analyze to understand
 Solve first, learn...
benlinders.com - @BenLinders 13
Ben Linders Consulting
Visualization
 Kanban board (JP book)
 Process charts
 Constella...
benlinders.com - @BenLinders 14
Ben Linders Consulting
Agile Retrospectives Myths
 Invented by agile/Scrum
 Only for tea...
benlinders.com - @BenLinders 15
Ben Linders Consulting
Large-scale retrospectives
Project Product Organization
Release Del...
benlinders.com - @BenLinders 16
Ben Linders Consulting
Case: Bus–Dev–Ops Retrospective
Distributed business, develop & ope...
benlinders.com - @BenLinders 17
Ben Linders Consulting
Retrospectives with Stakeholders
 Invite all involved
 Problems r...
benlinders.com - @BenLinders 18
Ben Linders Consulting
Prime Directive
“Regardless of what we discover, we understand and...
benlinders.com - @BenLinders 19
Ben Linders Consulting
Independent Facilitator
 Process
 Effectiveness
 Atmosphere
 No...
benlinders.com - @BenLinders 20
Ben Linders Consulting
Engage and empower
Retrospectives Exercises Toolbox
benlinders.com - @BenLinders 21
Ben Linders Consulting
Agility
shouldn’t be
your goal
It’s a means
to an end
benlinders.com - @BenLinders 22
Ben Linders Consulting
Agile transformations fail
Transformation Project:
 We will be agi...
benlinders.com - @BenLinders 23
Ben Linders Consulting
Imposing doesn’t work
benlinders.com - @BenLinders 24
Ben Linders Consulting
Agile journey of learning
 What hinders us to reach our goals?
 W...
benlinders.com - @BenLinders 25
Ben Linders Consulting
Organizational-wide Collaboration
benlinders.com - @BenLinders 26
Ben Linders Consulting
Case: Organizational-wide Quality & Process
Dev, Ops & PM departmen...
benlinders.com - @BenLinders 27
Ben Linders Consulting
Coaching Agile
 People coach each other
 Culture of coaching – al...
benlinders.com - @BenLinders 28
Ben Linders Consulting
Enable organization for learning
 Establish a culture of learning
...
benlinders.com - @BenLinders 29
Ben Linders Consulting
Questions?Questions?
Ben Linders
Trainer / Coach / Adviser / Author...
benlinders.com - @BenLinders 30
Ben Linders Consulting
benlinders.com - @BenLinders 31
Ben Linders Consulting
Bonus: Effective Retrospectives
 Why over how
 Good facilitation
...
benlinders.com - @BenLinders 32
Ben Linders Consulting
Vital Few Actions
 Small Actions
 Frequent Change
 Focus on Valu...
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Learning at Scale - FlowCon France 2019 - Ben Linders

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Where we are seeing more and more individual and team level learning and continuous improvement in organizations, improvements at the higher levels still tend to pose significant challenges. We learn as a team and learn how to be a team, but when we reach the borders of our team and have to deal with more complex systems involving people from our ecosystem and even sometimes from people outside our ecosystem, many improvement practices break down and don’t lead to sustainable results. At the same time, the bigger and more complex our solutions become, the more we need to be able to secure improvement at all levels in the organization.

In this talk, Ben Linders will explore what we can do to increase our understanding of systematic problems at higher levels in organizations, and how to use that to improve the performance and agility of organizations. He will show how we can apply techniques like system/multi-team retrospectives and systems thinking to get improvement going at a level of two higher than the team, and present the benefits that this can bring to teams and organizations as a whole.

Learning at Scale - FlowCon France 2019 - Ben Linders

  1. 1. benlinders.com - @BenLinders 1 Ben Linders Consulting Learning at Scale FlowCon France, Dec 12-13, 2019 Ben Linders
  2. 2. benlinders.com - @BenLinders 2 Ben Linders Consulting Trainer / Coach / Adviser / Author / Speaker Agile, Lean, Quality & Continuous improvement Freelance Editor for InfoQ.com BenLinders.com Books: Valuable Agile Retrospectives Problem? What Problem? What Drives Quality Self-assessments Continuous Improvement Games: Agile Self-assessment Game Retrospectives Bingo Impediments Quality Coaching Cards Agile Testing Cards
  3. 3. benlinders.com - @BenLinders 3 Ben Linders Consulting Team learning  Retrospectives  Self-assessments  Coaching  Pairing, mobbing  Safety  Proximity
  4. 4. benlinders.com - @BenLinders 4 Ben Linders Consulting Learn and improve at higher level  Systemic, Complex Problems  Projects / Products / Systems  Stakeholders with Different Goals  Cultural & Organizational Barriers
  5. 5. benlinders.com - @BenLinders 5 Ben Linders Consulting No time to learn 2019 Workplace Learning Report by LinkedIn https://learning.linkedin.com/resources/workplace-learning-report
  6. 6. benlinders.com - @BenLinders 6 Ben Linders Consulting
  7. 7. benlinders.com - @BenLinders 7 Ben Linders Consulting Organizational learning fails What doesn’t work  Best practice repositories  Project evaluations  Classroom training  Implement a framework  Tools
  8. 8. benlinders.com - @BenLinders 8 Ben Linders Consulting Systems Thinking  Know the purpose  Holistic view  Visualize the system  Understand behavior  Probe-sense-respond
  9. 9. benlinders.com - @BenLinders 9 Ben Linders Consulting Case: Team autonomy & coaching 1 hr of work left to finish US Should we intervene? • Stand-up • Product review • Retrospective • Grooming/planning Give space for teams to learn Be available as coach
  10. 10. benlinders.com - @BenLinders 10 Ben Linders Consulting Root cause analysis Analyze a problem to determine causes that made it happen, to define actions to prevent similar problems from happening  Real Problem  Significant Damage  Sponsor pays: – investigation and – preventive actions Success Factors RCA “We do not want such a problem to happen again!”
  11. 11. benlinders.com - @BenLinders 11 Ben Linders Consulting Finding Root Causes  Multiple causes  Relationships  Safety (training) Challenges • Opinion or fact • Uniqueness • Prevent or mitigate
  12. 12. benlinders.com - @BenLinders 12 Ben Linders Consulting Impediments & Blockers  Analyze to understand  Solve first, learn later  What, not who  No blaming Fail fast -> Learn fast  Don’t shoot the messenger  Ignoring doesn’t make problems go away
  13. 13. benlinders.com - @BenLinders 13 Ben Linders Consulting Visualization  Kanban board (JP book)  Process charts  Constellation (board meeting)  Value Stream Map (customization) Explore, discuss, share, learn, align Visualization
  14. 14. benlinders.com - @BenLinders 14 Ben Linders Consulting Agile Retrospectives Myths  Invented by agile/Scrum  Only for teams  One format fits all  Learn from mistakes  Lead by Scrum master  More actions is better
  15. 15. benlinders.com - @BenLinders 15 Ben Linders Consulting Large-scale retrospectives Project Product Organization Release Delivery Quarterly Collaboration Arch, Tech Debt Structure/culture Dev, Ops, & Teams & Departments & Stakeholders Arch / POs & PMs Managers Timeline Value Stream Map Open Space Large Sailboat Mad Sad Glad Self-assessment
  16. 16. benlinders.com - @BenLinders 16 Ben Linders Consulting Case: Bus–Dev–Ops Retrospective Distributed business, develop & operations –> Agile team • Physical and social distance • Distributed decisions • Timeline retrospectives on release – Reconstruct what happened – How people felt about it – Improve decision making
  17. 17. benlinders.com - @BenLinders 17 Ben Linders Consulting Retrospectives with Stakeholders  Invite all involved  Problems relevant for all  Suitable exercise/format  Shared understanding  Ownership of actions Meeting Atmosphere  Everyone feels welcome  Safe to speak up  No blaming & complaining  Guiding toward results
  18. 18. benlinders.com - @BenLinders 18 Ben Linders Consulting Prime Directive “Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.” Project Retrospectives – A handbook for Team Reviews Create an Open Culture where people Speak Up with Respect for each other to Learn and Improve
  19. 19. benlinders.com - @BenLinders 19 Ben Linders Consulting Independent Facilitator  Process  Effectiveness  Atmosphere  No personal agenda  Not involved in topic
  20. 20. benlinders.com - @BenLinders 20 Ben Linders Consulting Engage and empower Retrospectives Exercises Toolbox
  21. 21. benlinders.com - @BenLinders 21 Ben Linders Consulting Agility shouldn’t be your goal It’s a means to an end
  22. 22. benlinders.com - @BenLinders 22 Ben Linders Consulting Agile transformations fail Transformation Project:  We will be agile by xxx  Plan the transformation, stick to the plan  Everybody must do agile the same way Agile Manifesto:  Individuals and interactions over processes and tools  Responding to change over following a plan
  23. 23. benlinders.com - @BenLinders 23 Ben Linders Consulting Imposing doesn’t work
  24. 24. benlinders.com - @BenLinders 24 Ben Linders Consulting Agile journey of learning  What hinders us to reach our goals?  What helps us to take the next step?  What are the risks & opportunities?  What to pack for our agile journey?  What shall we leave behind? Backpacking Retrospective
  25. 25. benlinders.com - @BenLinders 25 Ben Linders Consulting Organizational-wide Collaboration
  26. 26. benlinders.com - @BenLinders 26 Ben Linders Consulting Case: Organizational-wide Quality & Process Dev, Ops & PM departments @ government -> one Q team • Office in every department • Weekly story telling – scale up to MT • Joint project audits & assessment • One Quality & Process Report • Align goals and way of working
  27. 27. benlinders.com - @BenLinders 27 Ben Linders Consulting Coaching Agile  People coach each other  Culture of coaching – all levels  Exchange coaching experiences  JIT & on-the-job coaching  Coach by just being there Agile needs coaching Not about coaches; coaching and coachees matters!
  28. 28. benlinders.com - @BenLinders 28 Ben Linders Consulting Enable organization for learning  Establish a culture of learning  Drive out fear and blaming  Do improvements at all levels
  29. 29. benlinders.com - @BenLinders 29 Ben Linders Consulting Questions?Questions? Ben Linders Trainer / Coach / Adviser / Author / Speaker Agile, Lean, Quality & Continuous Improvement info@BenLinders.cominfo@BenLinders.com @BenLinders www.linkedin.com/in/benlinderswww.linkedin.com/in/benlinders www.facebook.com/BenLindersAdvieswww.facebook.com/BenLindersAdvies www.benlinders.comwww.benlinders.com
  30. 30. benlinders.com - @BenLinders 30 Ben Linders Consulting
  31. 31. benlinders.com - @BenLinders 31 Ben Linders Consulting Bonus: Effective Retrospectives  Why over how  Good facilitation  Effective exercises  Frequent, small steps  Vital few actions
  32. 32. benlinders.com - @BenLinders 32 Ben Linders Consulting Vital Few Actions  Small Actions  Frequent Change  Focus on Value  Stop Starting, Start Finishing Vital Few Actions
  • whilpert

    Apr. 6, 2020

Where we are seeing more and more individual and team level learning and continuous improvement in organizations, improvements at the higher levels still tend to pose significant challenges. We learn as a team and learn how to be a team, but when we reach the borders of our team and have to deal with more complex systems involving people from our ecosystem and even sometimes from people outside our ecosystem, many improvement practices break down and don’t lead to sustainable results. At the same time, the bigger and more complex our solutions become, the more we need to be able to secure improvement at all levels in the organization. In this talk, Ben Linders will explore what we can do to increase our understanding of systematic problems at higher levels in organizations, and how to use that to improve the performance and agility of organizations. He will show how we can apply techniques like system/multi-team retrospectives and systems thinking to get improvement going at a level of two higher than the team, and present the benefits that this can bring to teams and organizations as a whole.

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