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How to Become a Better Scrum Master - Agile Tour Beirut 2016 - Ben Linders


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During this interactive presentation you will explore the Scrum master role and provide examples of how to do it in an effective way. Humor combined with valuable insights and ideas.

How to Become a Better Scrum Master - Agile Tour Beirut 2016 - Ben Linders

  1. 1. @BenLinders - 1 Ben Linders Consulting How to Become a Better Scrum Master Ben Linders
  2. 2. @BenLinders - 2 Ben Linders Consulting THANK YOU TO OUR
  3. 3. @BenLinders - 3 Ben Linders Consulting THANK YOU TO OUR PARTNERS
  4. 4. @BenLinders - 4 Ben Linders Consulting Agile, Lean, Quality & Continuous Improvement Trainer / Coach / Mentor / Writer / Presenter Recognized Expert on Agile Retrospectives CMMI & People-CMM Assessor Freelance Editor for Ben Linders Co-Author Getting Value out of Agile Retrospectives English Dutch French Japanese Spanish Italian Chinese Russian Polish German Greek Turkish Vietnamese Author: What Drives Quality & Continuous Improvement eBook: Download from Amazon, InfoQ or Leanpub Print: Buy on Amazon or other bookstores
  5. 5. @BenLinders - 5 Ben Linders Consulting More than Scrum
  6. 6. @BenLinders - 6 Ben Linders Consulting No one best way
  7. 7. @BenLinders - 7 Ben Linders Consulting What is Agile?
  8. 8. @BenLinders - 8 Ben Linders Consulting Being Agile (not: doing Agile)
  9. 9. @BenLinders - 9 Ben Linders Consulting Agile Manifesto “We are uncovering better ways of developing software by doing it and helping others do it”
  10. 10. @BenLinders - 10 Ben Linders Consulting Agile Principles None of the twelve agile principles mentions Scrum master Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done. The best architectures, requirements, and designs emerge from self-organizing teams. At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly.
  11. 11. @BenLinders - 11 Ben Linders Consulting Scrum master role in Scrum Guide The Scrum Master is responsible for ensuring Scrum is understood and enacted. Scrum Masters do this by ensuring that the Scrum Team adheres to Scrum theory, practices, and rules. The Scrum Master is a servant-leader for the Scrum Team. The Scrum Master helps those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren’t. The Scrum Master helps everyone change these interactions to maximize the value created by the Scrum Team.
  12. 12. @BenLinders - 12 Ben Linders Consulting ScrumMaster in Scrum Primer The ScrumMaster helps the product group learn and apply Scrum to achieve business value. The ScrumMaster does whatever is in their power to help the Team, Product Owner and organization be successful. The ScrumMaster is not the manager of the Team members, nor are they a project manager, team lead, or team representative. Instead, the ScrumMaster serves the Team; he or she helps to remove impediments, protects the Team from outside interference, and helps the Team to adopt modern development practices. He or she educates, coaches and guides the Product Owner, Team and the rest of the organization in the skillful use of Scrum. The ScrumMaster is a coach and teacher. The ScrumMaster makes sure everyone (including the Product Owner, and those in management) understands the principles and practices of Scrum, and they help lead the organization through the often difficult change required to achieve success with agile development. Since Scrum makes visible many impediments and threats to the Team’s and Product Owner’s effectiveness, it is important to have an engaged ScrumMaster working energetically to help resolve those issues, or the Team or Product Owner will find it difficult to succeed.
  13. 13. @BenLinders - 13 Ben Linders Consulting What do you do as a Scrum master?
  14. 14. @BenLinders - 14 Ben Linders Consulting Scrum master = Superman? • Assure Scrum is understood • Team adheres • Servant leader • Help stakeholders to collaborate with team • Help people interact • Maximize value • Motivated individuals • Establish trust • Constant pace • Self-organizing team • Team adopts to change
  15. 15. @BenLinders - 15 Ben Linders Consulting Are Scrum masters needed?
  16. 16. @BenLinders - 16 Ben Linders Consulting
  17. 17. @BenLinders - 17 Ben Linders Consulting Successful Scrum masters Lead Connect Improve
  18. 18. @BenLinders - 18 Ben Linders Consulting Lead
  19. 19. @BenLinders - 19 Ben Linders Consulting Don’t manage, lead!
  20. 20. @BenLinders - 20 Ben Linders Consulting Get the best out of people
  21. 21. @BenLinders - 21 Ben Linders Consulting Which leadership style / approiach do you use as Scrummaster?
  22. 22. @BenLinders - 22 Ben Linders Consulting Servant leadership As a servant leader, you're a "servant first" – you focus on the needs of others, especially team members, before you consider your own. You acknowledge other people's perspectives, give them the support they need to meet their work and personal goals, involve them in decisions where appropriate, and build a sense of community within your team. This leads to higher engagement, more trust, and stronger relationships with team members and other stakeholders.  From What do you look for in a servant leader? 7 secrets of servant leadership
  23. 23. @BenLinders - 23 Ben Linders Consulting Leadership Styles • Situational leadership • Autocratic • Paternalistic • Democratic • Intent-based • Holacracy • Sociocracy • Host leadership Effective Leadership • Servant leadership for Scrum masters • Reinventing organizations • Management 3.0 and managing for happiness
  24. 24. @BenLinders - 24 Ben Linders Consulting Follow the leader?
  25. 25. @BenLinders - 25 Ben Linders Consulting When the Scrum master is away …
  26. 26. @BenLinders - 26 Ben Linders Consulting Connect
  27. 27. @BenLinders - 27 Ben Linders Consulting Collaboration matters Team <–> PO Team <-> customers PO <-> customers Inside Team Scrum master <-> … Collaboration is key for succes with agile
  28. 28. @BenLinders - 28 Ben Linders Consulting Decreasing distance Colocated teams • Teambuilding • Collaboration Time (stand-up, sprint review, retrospective) • Pairing • Build relationships Remote teams Same as colocated, plus: • Emotional distance • Travel & meet face 2 face
  29. 29. @BenLinders - 29 Ben Linders Consulting Create a culture of safety Check safety in retrospectives, stand-up, day-to-day work, etc. • Prime directive • Exercises: – One Word – Constellation – Team Kudos When safety is low Deal with safety, make sure problems are raised!
  30. 30. @BenLinders - 30 Ben Linders Consulting Effective agile meetings • Know the Why • Right audience • Focus • Time-boxing • Facilitation
  31. 31. @BenLinders - 31 Ben Linders Consulting Dealing with Impediments Make it visible Raise issues early Feelings matter Why over How Know the root causes Safe-to-fail experiments Handling Impediments
  32. 32. @BenLinders - 32 Ben Linders Consulting Improve
  33. 33. @BenLinders - 33 Ben Linders Consulting Follow the rules?
  34. 34. @BenLinders - 34 Ben Linders Consulting Embedded Improvement Agile values, principles, practices, and methods support continuous improvement • Frequently Inspect and Adapt • Scrum master, focus on process • Stand-up, deal with impediments • Agile Retrospectives • Coaching & Mentoring
  35. 35. @BenLinders - 35 Ben Linders Consulting How do you coach as a Scrum master?
  36. 36. @BenLinders - 36 Ben Linders Consulting This isn’t coaching
  37. 37. @BenLinders - 37 Ben Linders Consulting This isn’t coaching either
  38. 38. @BenLinders - 38 Ben Linders Consulting Agile Coaching Help people to find and do improvements  Give Feedback  Provide Ideas  Inspire People  Make it happen Agile Needs Coaching Develop Coaching Skills
  39. 39. @BenLinders - 39 Ben Linders Consulting Change doing change • Don’t change people • Start with “why” • Offer help • Environment for change • Be an example • Be there
  40. 40. @BenLinders - 40 Ben Linders Consulting Look and Listen
  41. 41. @BenLinders - 41 Ben Linders Consulting Know thy strengths Project that succeeded • Learn from things that go well • People and team strengths • Exploit to improve Learn from success Solution focused retro Identify strengths, apply them to solve problems
  42. 42. @BenLinders - 42 Ben Linders Consulting Agile Retrospectives Practice for teams to reflect on their way of working and to continuously become better in what they do. Focus upon • Teamworking • Self organizing What is an Agile Retrospectives
  43. 43. @BenLinders - 43 Ben Linders Consulting No blaming or complaining
  44. 44. @BenLinders - 44 Ben Linders Consulting Focus on the vital few actions Small but significant continuous improvements • Actions for the next iteration • Destroy actions to focus: – Dot voting – Remove bottleneck – Devil’s and Angel’s advocate – Kill actions Vital Few Actions • Enable teams to improve Focus to assure that vital few actions get done!
  45. 45. @BenLinders - 45 Ben Linders Consulting Experiment
  46. 46. @BenLinders - 46 Ben Linders Consulting Become a Better Scrum master Every journey for agility and continuous improvement starts with a first agile step
  47. 47. @BenLinders - 47 Ben Linders Consulting And don’t forget …
  48. 48. @BenLinders - 48 Ben Linders Consulting Questions?Questions? Ben Linders Independent Consultant Agile, Lean, Quality & Continuous Improvement @BenLinders
  49. 49. @BenLinders - 49 Ben Linders Consulting Background Information
  50. 50. @BenLinders - 50 Ben Linders Consulting Assigning the Scrum master role • Technical or organizational? Both! • Part time or full time? Depends • Fixed or rotating? Mostly fixed Dedicated full time Scrum masters are hard to implement Rotating Scrum masters in teams Let the Scrum master come from the team
  51. 51. @BenLinders - 51 Ben Linders Consulting Effective Scrum master practices • Keep the goals in mind, why over how • Pull in actions from the retrospective • Balance between doing it yourself vs helping others • Encourage collaboration • Be an example What is success for a Scrum master?
  52. 52. @BenLinders - 52 Ben Linders Consulting Scrum master skills • Tech leading • Coaching • Communication • System view “soft skills” for working with technical and business people
  53. 53. @BenLinders - 53 Ben Linders Consulting Golden Rules for Improvement • Dare to share, early and frequently • Result depends on team, not individuals • The one who checks out a task is not necessarily the one who has to finish it • The one’s working on a task are the right people • You may critique anything, but never criticize anyone
  54. 54. @BenLinders - 54 Ben Linders Consulting Getting More out of Agile & Lean Practices for teams and stakeholders to develop the right products, deliver faster, increase quality, and create happy high performing teams. Full Day Workshop: Deploying practices effectively Improve Collaboration Tips & Trick for Agile & Lean Improve Continuously Increase your organization's agility!
  55. 55. @BenLinders - 55 Ben Linders Consulting Retrospectives Book Getting Value out of Agile Retrospectives By Luis Gonçalves & Ben Linders Download from InfoQ or Leanpub Buy on Amazon or Lulu Mailinglist:
  56. 56. @BenLinders - 56 Ben Linders Consulting Retrospectives Book Bundle Six successful retrospectives books • Getting Value out of Agile Retrospectives • Fun Retrospectives • Fifty Quick Ideas to Improve Your Retrospectives • The Retrospective Handbook • Retrospectives for Organizational Change • The Retrospectives Kickstarter These books will make your agile retrospectives rock! Teams will love to do them :-). Discounted price: $30,48 (excl. VAT)
  57. 57. @BenLinders - 57 Ben Linders Consulting Agile Retrospectives
  58. 58. @BenLinders - 58 Ben Linders Consulting Continuous Improvement Become aware of importance of continuous improvement, Explore how it’s engrained in agile software development Suggestions that you can use in your daily work to improve continuously Increase your organization's agility! “Continuous Improvement is the act of continuously doing whatever helps to become better and thus more valuable”
  59. 59. @BenLinders - 59 Ben Linders Consulting Assessing your Agility Over 40 tools: • Self-Assessment checklists • Readyness checks • Maturity assessments • Agile health checks • Measurements • And much more! Agile Self-Assessments
  60. 60. @BenLinders - 60 Ben Linders Consulting Articles on Effective Agile • Self-assessing how Agile you are • Sustainable Improvement through Agile Retrospectives • Working in a Sustainable Pace • Becoming Agile and Lean • Succes Factors for Using Scrum and Getting Benefits • Process Improvement: The Agile Way • Golden Rules for Agile Process Improvement • How to deal with Resistance when Implementing Agile • Managing Projects with Agile Teams • Agile Project Management • Establishing and Maintaining Stable Teams • Getting Business Value out of Agile Retrospectives • Sharing Knowledge is Power • Are your Professionals Empowered?