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Communication is an important factor in improvement programs. Communication pictures the goals and approach of an improvement program. It can motivate people to commit to change, by showing expected benefits and early results. But wrong or too much communication can also frustrate people, getting them to resist changing.
Many improvement programs are run by technical persons, in a technical environment. Often communication is undervalued and underestimated, and perceived as difficult. It is something that people are inexperienced in, which makes them feel uncomfortable. But if they get started, and take some hurdles, they can get better in it. This presentation provides hands-on information, and hint & tips.
This presentation will show how vital communication is for improvement programs. It supplies a set of tools and techniques to improve the visibility of targets and results, and will explain how this has been used to monitor and steer continuous improvement in an R&D organization. Views on continuous improvement from different stakeholders are included, to show their needs on communication.