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Mini workshop collaborative problem solving - OOP 2021 - Ben Linders

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Problem? What Problem? Practice Collaborative Problem-solving
Working in teams we face problems in our daily work. As a team, we should be able to solve problems collaboratively. Agile calls these problems impediments.

Impediments can be something in the way of working, processes, tools, or organizational rules or structures. They can also be something cultural or structural.

In this mini-workshop, we’ll practice solving an impediment as a team. Next, we’ll explore how we solved it, how we worked together. What hindered and helped us. We’ll learn what we can do to collaborate better.

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Mini workshop collaborative problem solving - OOP 2021 - Ben Linders

  1. 1. benlinders.com - @BenLinders 1 Ben Linders Consulting Problem? What Problem? Practice Collaborative Problem-solving OOP, February 11, 2021 Ben Linders
  2. 2. benlinders.com - @BenLinders 2 Ben Linders Consulting Trainer / Coach / Adviser / Author / Speaker Agile, Lean, Quality & Continuous improvement Freelance Editor for InfoQ.com BenLinders.com Books: Valuable Agile Retrospectives Problem? What Problem? What Drives Quality Self-assessments Continuous Improvement Games: Agile Self-assessment Game Retrospectives Bingo Impediments Quality Coaching Cards Agile Testing Cards
  3. 3. benlinders.com - @BenLinders 3 Ben Linders Consulting Problem-solving Approach  Pick up signals and recognize impediments  Analyze problems to understand how they hinder teams  Explore effective solutions to deal with them  Decide how to solve and who takes action
  4. 4. benlinders.com - @BenLinders 4 Ben Linders Consulting Techniques for Problem Analysis  5-times why  Visualization  Mindmapping  Fishbone diagram  Powerful questions  Cynefin  Appreciative Inquiry  Retrospective Exercises  Data and Facts
  5. 5. benlinders.com - @BenLinders 5 Ben Linders Consulting Analyzing Problems  Dive deep to find root causes  Explore how things are related  Ask questions to understand  Learn about the context  Build a shared view  Don’t jump to solutions
  6. 6. benlinders.com - @BenLinders 6 Ben Linders Consulting
  7. 7. benlinders.com - @BenLinders 7 Ben Linders Consulting Practice your problem solving skills Case: “Teamworking” • 20 min: Work on problem - canvas • 10 min: Mini-retro: Learned? Break-out rooms for groups Jamboard for each team Share learnings in main Zoom room
  8. 8. benlinders.com - @BenLinders 8 Ben Linders Consulting Mini-retrospective: Learned?
  9. 9. benlinders.com - @BenLinders 9 Ben Linders Consulting Key Takeaways • Once you have a deep understanding of the situation at hand, solutions will be obvious • Asking questions can provide essential insights and lead to a shared understanding • Jumping to solutions before deeply understanding the problem can be costly • Context matters when deciding how to solve a problem
  10. 10. benlinders.com - @BenLinders 10 Ben Linders Consulting Questions? Questions? Ben Linders Trainer / Coach / Adviser / Author / Speaker Agile, Lean, Quality & Continuous Improvement info@BenLinders.com info@BenLinders.com @BenLinders www.linkedin.com/in/benlinders www.linkedin.com/in/benlinders www.facebook.com/BenLindersAdvies www.facebook.com/BenLindersAdvies www.benlinders.com www.benlinders.com
  11. 11. benlinders.com - @BenLinders 11 Ben Linders Consulting Background Information
  12. 12. benlinders.com - @BenLinders 12 Ben Linders Consulting Picking up signals of impediments  Listen to what people say  Observe symptoms of deeper problems  Ask to understand – not to judge  Can also be what people do (or don't do)  Stop, take time to find out what's really happening  Don’t shoot the messenger!
  13. 13. benlinders.com - @BenLinders 13 Ben Linders Consulting Tips for Solving Problems  Good solutions in context  Cynefin: Probe, sense, respond  Fail-to-safe experiment  Hypothesis  Right to left: Backward from outcomes  Value-adding activities: Remove waste/delays  Leverage strengths & go with the energy
  14. 14. benlinders.com - @BenLinders 14 Ben Linders Consulting

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