1. Barbara A. Larsen
519 N. Alfred
Elgin, IL 60123
Home Phone: (847) 888-4268
Email: BarbaraAnneLarsen@gmail.com
SUMMARY
A Business Analyst with over 20 years experience in a mainframe data center. My
areas of expertise are Computer Operator, Tape and DASD Management, Mainframe
Automation, FTP, with strong data base management skills.
EXPERIENCE
Northwest Community Hospital –Arlington Heights, IL - September 2011 - Present
• Computer Operator/ Service Desk Operations Analyst – September 2011 –
Present
- Monitor Data Center interfaces, network backups, and distributed computer systems using
solarwinds, vmware, dsview, HPF, Egate, andAllscripts
- Process batch related jobs in accordance with the computer operations schedule and monitor
computer jobs for completion.
- Support Cerner and McKesson applications
- Provide first level support to end users for all issues.
- Assist in resolving problems, restoring files and databases, and rerun jobs as needed
- Perform Electronic data interchange between providers via FTP
- Monitor computer room environment, including the HVAC and power supply
Acxiom – Downers Grove, IL June 2012 – July 2013
• Entry Production Support Analyst – March 2013 – July 2013
- Monitor for equipment failures or errors in performance
- Monitor several LPARs and processes utilizing SDSF, JES2, MIM and OPSMVS
- Manage multiple problem ticket queues
- Provide Level One support and work with other Acxiom internal systems, network support
teams, account services, vendors and external clients
- Initiate Triage calls
- Offsite storage rotation
• Computer Operator – June 2012 – Feb 2013
- Process batch related jobs in accordance with the computer operations schedule and monitor
computer jobs for completion.
- Assist in resolving problems, restoring files and databases, and rerun jobs as needed
- Perform Electronic data interchange between providers via FTP
- Server rotation
- Use Microsoft Access for monthly usage reporting
- Offsite storage rotation
Verizon Wireless -Elgin, IL 2011
• Customer Service Representative – March 2011 – October 2011
- Provide superior customer service in a fast-paced, intense and results-driven environment
- Troubleshooting telecommunication service and equipment issues
- Research and resolving billing inquiries
- Payment processing
- Equipment orders

2. Barbara A. Larsen - Continued
Independent Statistical Services-Des Plaines, IL – 2002-2008
• Operations Support Specialist – 2005-2008
- Project manager for restructuring key process of department, eliminating 21,000 manual tasks
annually
- Creating and maintaining procedures
- Responsible for training employees on new processes
- Design, test and install new processes while insuring the integrity of the environment
- Troubleshoot problems related to software and mainframe programs
- Member of Disaster Recovery team
- Worked with DBAs using SQL for tape usage tracking
- Member of Disaster Recovery Plan development team
- Directed the FTP process for data submissions between our company and our associates
- Computer operator tasks, as needed
- Participated in contract negotiations for offsite storage
• Tape Librarian – 2002- 2005
- Managed the processing of all outgoing tapes to vendors insuring accuracy in record-keeping and
security issues
- Process tapes for disaster recovery
- Responsible for all incoming vendor tape processing and tracking
- Wrote and maintained company policies and procedures
- Monitor and maintain live and scratch tapes for a 24/7 live environment
- Insured accuracy of all tape retentions showing special attention to retention forms
and special projects
- Reduced offsite storage by 35% resulting in substantial corporate cost savings
Bank One (formerly First Card) Elgin, IL –1977- 2001
• Operation Supervisor – 2000-2001
Production Services / Systems Business Analyst SR - 1995 – 2000
- Supervised staff in a 24/7 mainframe and midrange Data Center
- Trained new staff members
- Responsible for all incoming vendor tape processing and tracking
- Wrote and maintained department policies and procedures
- Prepared employee evaluations and development plans
- Prepared RFP’s and evaluations for vendor selections
- Developed vendor partnerships
- Maintained first line of presence in Data Center to research equipment problems for offsite
system administrators
- Worked with end users and vendors to trouble-shoot, research and resolve problems related to
software products
- Maintained first line of presence in Data Center to insure integrity of physical security and that
all corporate policies were followed
- Implemented the automation of a tape library and monitored its functions to insure desired
results were maintained
- Responsible for the procurement of all tape library related supplies and creating floor plans for
the tape environment
- Responsible for processing and (or) addressing user requests on UNIX servers
- Processed all outgoing tapes to vendors insuring accuracy in record-keeping documentation and
proper security measures

3. Barbara A. Larsen - Continued
- Managed disaster recovery as related to tape data-sets utilizing a tape library system
- Responsible for all incoming vendor tape processing and tracking
- Responsible for creating and maintaining procedures
- Responsible for automating tape process of 600-1000 disaster recovery tapes per day.
- Managed automated tape library that saw growth to ten silos with 170,000 tapes
- Monitored, maintained and balanced all live and scratch tapes within ten silos while insuring
daily batch requirements were met
- Responsible for the closure of the 170,000 tape library, insuring the accuracy of retaining over
20,000 tapes for legal purposes
- Member of numerous implementation, upgrade and conversion project teams
EDUCATION
• Judson College – Elgin, IL – May 2004
- Bachelor of Arts - Management & Leadership - MIS concentration
• Elgin Community College – Elgin, IL- 2009- 2010
- Course work in Computer Forensics
• Elgin Community College – Elgin, IL- December 2005
- Associate of Applied Science in Network Specialist - high honors
- Vocational Specialist Certificate in Data Communications and Networking - high honors
- Basic Vocational Specialist in Network Administration - high honors
- Basic Vocational Specialist in Computer Service Technician - high honors
• Elgin Community College – Elgin, IL- December 1999
- Associate in Science - Computer Science concentration
- Basic Vocational Specialist in COBOL Programming
COMPUTER SKILLS
Microsoft Windows XP, Vista, Windows 7, MAC OS X 10.4.11, MS-DOS, Word 2010,
PowerPoint, Excel 2010, Access, Lotus Notes 7, Dreamweaver MX 2004, Visio, FTP , PGP, SSL,
SSH, Win Zip, WS_FTP Professional, WS_FTP Server, CuteFTP, FDR/ABR, CA1, Linux, Unix,
JCL, ISPF, CONTROL T, M and D, IBM RMM, SQL,SAS, HTML, PHP, S-tools, Forensics
toolkit, metaviewer, jphide, truecript, passware, AS400 support , MVS, VTAM, JES2, CA-Casd,
Remedy, BMC Patrol, AS400, STK silo. EMC software, Nagios, Solarwinds, DSView, Anyqueue,
Epic, Cerner, McKesson, Allscripts