1. Michael S Penick
mspenick@icloud.com | 208.283.3553 | Boise Id | www.linkedin.com/in/mspenick
IT Systems Specialist III
Looking to learn new things and take advantage of new opportunities - Twenty years of
IT experience in a large corporate environment – Started at the local warehouse and
worked my way up to the Analyst/Programmer positions within six years – Participated
in two corporate mergers to realign and integrate the different IT systems – First line
response for production processing failures and customer support needs
Professional Experience
Albertsons/SuperValu Inc. 2002 to Present
IT Specialist III
System Engineer I
Operations Analyst II
- Monitored nightly production batch processing for Albertsons, SuperValu, and
Albertsons LLC in the mainframe and Micro Focus environments.
- Provided escalation and coordination for critical events and outages that
required collaboration with multiple teams to provide communication and
resolution of services
- Performed first line Break/Fix operations on failed jobs, systems, and hardware
meeting SLA 99.87% of the time
- Manipulated production JCL and ESP procedures per client and support requests
- Participated in the consolidation of SuperValu
- Provided first line monitoring and break/fix for the Mainframe to Micro Focus
migration project
- Acted as first contact to offshore support for failure resolutions
Volt Technical Services 2002 - 2002
Operations Analyst II Contracted to Albertsons
- Responsible for the in-house Product Information systemwhich tracked all of the
product movement in 2500+ stores
- Executed client and vendor requested report queries for the system
- Provided first line Break/Fix support for the Product Information system
Idaho State Department of Transportation 2001 - 2002

2. IT Systems Mainframe Operator
- Executed nightly Mainframe batch processing and system backups
- Printed daily batch processing reports and specialized forms
- Performed Windows server reboots as needed
Albertsons Inc. 1990-2001
Programmer I/II
Systems Analyst I/II
Senior Computer Operator
Computer Operator
Warehouse Maintenance
- Responsible for the Risk Management, Fixed Assets, Data Entry, and Telephone
Allocation systems program changes and maintenance
- Created a ColdFusion web application that allowed clients to query and update
the Risk Management Oracle Database
- Modified database triggers, existing COBOL programs, and Impromptu reports
per client request
- Completed the Y2K conversion of the in house Telephone Allocation, Data Entry,
and Fixed Assets systems
- Responsible for the data processing of 1099 tax information including submitting
the data via magnetic tape to the IRS and formatting and printing of the 1099
forms for the recipients
- Oversaw daily production batch processing for over 13,000 jobs per week
- Worked with system developers to implement JCL changes and additions to all of
the corporate systems
- First line support for all software and hardware production issues
- Supervised four operators in their daily duties
- Maintained the computer room and affiliated supplies
- Acted as main liaison between the computer room and the operations and
development analysts
- Aided the Disaster Recovery team in restoring the entire Albertsons production
environment at an offsite foreign host
Technology Skills

3. Platforms: Z/OS (mainframe), Micro Focus – AIX, Windows (NT/2000/XP/7/10),
Mac OS X (10.2 – 10.11), Unix (HPUX), Some Javascript and Python
Tools: HP OpenView, MS Office Suite, CA Enterprise Scheduler, CA Service Desk,
C A Workload Automation, CA Sar, CA-7 scheduler, File Master, Alchemist
Change Management System, Control D Report Distribution, Endevor
Source Management System, JES 2/3, TSO, ISPF, Cold Fusion, HTML
Database: DB2, IDMS, IMS, CICS, Oracle, SQL
Education
Graduated Meridian High School
Boise State Vocational Auto Body Repair