1. 4 3 0 1 K E N N E D Y B O U L E V A R D • N O R T H B E R G E N , N J 0 7 0 4 7
P H O N E 2 0 1 8 6 5 1 2 3 0 • E - M A I L B E T T Y 1 3 @ O P T O N L I N E . N E T
B E T T Y D A V I S
CAPABILITIES
Highly motivated and committed with strong ability to organize, prioritize and multiple task while maintaining a
high standard of quality.
A team player with excellent interpersonal skills
Clear and effective communicator in four languages
Strong computer skills, including Microsoft Word, Excel, Excel OM, PowerPoint and Outlook as well as Sonic,
Sabre and Amadeus
Quick learner and adaptable to new situations
Effective problem solver and out-of-the-box thinker
Successful time management skills in an extremely high paced environment
SUMMARY OF QUALIFICATIONS
Marketing
 Perform marketing research including: define and develop approach to problem, formulate research design,
collect data, prepare and analyze data, prepare and present findings in a report.
 Marketing Strategy includes analyzing research data to create a product/market strategy and present findings
and recommendations in a Word and Excel report with PowerPoint presentation.
 Merchandising
 Target marketing
 Evaluate data and monitor sales programs to determine effectiveness
Finance
 Familiar with all Financial Statements, Cash Flow and Taxes and able to analyze all using Ratio Analysis,
Liquidity Ratios, Asset and Debt Management and Profitability Ratios.
 Financial Forecasting using Strategic, Operating and Financial Plans.
 Knowledgeable of the Financial Markets, Institutions and Stock Market
 Portfolio management, trained to evaluate investment returns and risk
 Capable of computing Time Value of Money using Time Lines, Future Value, and Interest Rates
 Demonstrate financial analysis and recommendations in presentation including report with PowerPoint
Customer Relations
 10 years of experience in Sales and Customer Service
 Proven ability to interact well with all levels of management and outside vendors
 Maintenance and development of clientele for personal and company benefit
 Identify potential issues and guide deliver of service to meet standards
 Plan and direct agent group in preparing for potential over-sales and misconnecting passengers
 Solid working knowledge of corporate/operational and customer service policies and procedures

2. Operations
 Analysis of organization, staffing and planning in order to improve output
 Coordinate daily flight activity between all Operating Departments at EWR
 Communicate all daily changes of flight schedule to all affected Operating departments to facilitate On-
Time Performance
 Ensure all necessary services are completed for all departures, if no, find solutions to operate On-Time
 Generate Flight Paperwork in Weather Room and act as liaison to Flight Operations
 Communicate via air-to-ground radio, ground-to-ground radio and phone simultaneously
 Passenger Services: International & Domestic Check-In, Ticketing, Gate-Management, EDD, Interline
Handling, Scheduling, Time Management, Rebooking, Reaccommodations, Ticket Reissuance, President’s
Club, Hard-Block and Code-Share Alliance handlings, Service Center, Terminal A all performed in fast
pace, high stress environment
EDUCATION AND CERTIFICATIONS
Presently enrolled in M.B.A. Program at Rutgers Business School
December 2002 Rutgers Business School, Rutgers University Newark, NJ
Bachelors in Marketing with an International Concentration
Dean’s List
Ground Security Coordinator
Customer Resolutions Official
Jetway Operator
LANGUAGES
Oral and written knowledge of French, Spanish and German
EMPLOYMENT
1998-Present Continental Airlines Newark, NJ
Customer Service Representative
HUB Operations Coordinator
Airport Sales Agent
Operations, sales and customer service in all areas of airport operations
2003-2003 Kenneth Cole Productions, Secaucus, NJ
Operations, Consumer Direct Department
Lead administrative position in corporate marketing division
1996-1997 Nordstrom’s Paramus, NJ
Sales Associate for Salon Shoes
Top salesperson for exclusive and high fashion salon catering to an upper class clientele.
Recommendations provided upon request