Jamie Burke has over 15 years of experience in software quality assurance and testing roles. She has strong skills in Agile methodologies, manual testing, test automation, and bug tracking systems. Currently she is a Senior QA Engineer at Echostar where she leads a testing team and is responsible for all testing activities in the development cycle. Previously she held QA roles at TVG/Betfair, Yieldex, and Aventura.

1. Jamie E. Burke
Cell: 720-277-6792
Firestone, CO Email: burkefamily3rwe@gmail.com
Skills/summary
 Upbeat, personable, positive attitude with excellent communication skills
 Very self motivated and great at getting the job done
 Strong regression, UI testing experience in desktop software / Web & Mobile Applications
 Strong software process/proceduralcreation and documentation
 Adaptable to fast paced testing and Agile based work environments
 Adept at learning and applying new skills, excellent at multi-tasking
 Strong computer skills in windows and various other software packages
 Strong troubleshooting and technical skills
 Detail oriented with good interpersonal skills with team and customer focus
WORK EXPERIENCE
Echostar Inc. May 2015 to Present
Senior Software Quality Assurance Engineer
 Strong skills in QA Agile software process design, implementation and execution
 Experienced in fast-pace,multiple device / multiple browser testing
 Responsible for all Feature implementation, test and release
 Works closely with Product team to ensure release is on track
 Mentors and leads manual team on goals an process direction
 Creates and setups testing structure for manual test team
 Creates regression and test case suite
 Interacts regularly with Solutions Engineers to resolve production defects
 Strong Agile methodologies and theories with daily scrum standups
 Proficiency in manual testing of mobile and web application
 Two week sprint testing functionality, integration and regression
 Tests all hot fixes for customer facing issues
 Involvement and communication with all teams to deliver a quality enriched customer based
application
 Strong Troubleshooting and problem resolution skills
 Experience with open source bug systems (Jira, Rally, Pivotal Tracker)
 Well-versed in Software Development lifecycle
 Proven track record of success in creating, maintaining, and executing manual test cases
 Excellent team building skills
TVG/Betfair October 2014 to May 2015
Software Quality Assurance Engineer
 Strong skills in QA process design, implementation and execution
 Experienced in fast-pace,multiple device / multiple browser testing
 Interacts regularly with Solutions Engineers to resolve production defects

2.  Strong Agile methodologies and theories with daily scrum standups
 Proficiency in manual testing of mobile and web application
 Two week sprint testing functionality, integration and regression
 Tests all hot fixes for customer facing issues
 Involvement and communication with all teams to deliver a quality enriched customer based
application
 Strong Troubleshooting and problem resolution skills
 Experience with open source bug systems (Jira and Rally software)
 Well-versed in Software Development lifecycle
 Proven track record of success in creating, maintaining, and executing manual test cases
 Excellent team building skills
Yieldex Inc April 2014 to October 2014
Software Quality Assurance Engineer
 Strong skills in QA process design, implementation and execution
 Tests with basic Linux commands, DB Visualizer and basic SQL scripts
 Experienced in fast-paced and complex technical environment
 Interacts regularly with Solutions Engineers to resolve production defects
 Strong Agile methodologies and theories with daily scrum standups
 Proficiency in manual testing of Yieldex web application
 Two week sprint testing functionality, integration and regression
 Tests and creates integration branches specific to customer needs on a sprint-by-sprint basis.
 Involvement and communication with all teams to deliver a quality enriched customer based
application
 Strong Troubleshooting and problem resolution skills
 Ability to work on multiple assignments simultaneously
 Experience with open source bug systems (Jira and Rally software)
 Well-versed in Software Development lifecycle
 Proven track record of success in creating, maintaining, and executing manual test cases
Aventura November 2012 – April 2014
Software Quality Assurance Engineer
 Work closely with internal teams using agile development methodologies to qualify all software
projects and functionality for delivery of software enterprise architecture.
 Proficiency in diagnosing, reporting, tracking and resolving quality issues within software and
team process.
 Replicate and document software defects and report within the defect-tracking tool (Rally
Software).
 Write test cases in step-by-step reproducible format for all defects and user stories
 Creates,documents and updates all Quality assurance processes and procedures
 Responsible for verification and validation of the Aventura software product to defined Agile

3. specifications.
 Run test scripts using both white and black box testing methodologies such as decision tables,
boundary value, use case and domain analysis testing.
 Work closely with Core and Apps Software Developers to diagnose and repair components of
the Aventura software solutions using sound validation techniques and tools.
 90% of user stories are in “ready for testing” status per quarter are accepted and demonstrated
for product team.
 Ensure components of the Aventura solution meet pre-defined feature,function, reliability and
performance requirements of customers and integration partners.
 Work directly with product owner to write user stories from use case diagrams and sequence
diagrams from a quality assurance testing perspective.
 Work with management teams on UI functionality and decisions
 Interact regularly with Solutions Engineers to ensure components of the Aventura solution
integrate with primary applications in the customer environment.
 Execute efficiently and am adaptable to a fast changing environment and priorities.
 Understanding of the Microsoft Windows operating system, including Active Directory,
Terminal Services, and the registry.
 Basic understanding of VMware,including but not limited to creating master image and multiple
pools
 Create in-depth documentation for all internal quality assurance and load test process and
procedures.
 Work with marketing team on graphic design and assist with Word press, web site design
BI Incorporated, Boulder, CO June 1999- September 2004
Information Systems Helpdesk Coordinator/PC Technician Assistant
 Acted as first level technical support including troubleshooting computer hardware,software,network and
basic computer software training for internal and externalcustomers
 Set up PC’s with Windows OS (Windows 2000 and XP) and customized software installations
 User account management of Exchange server and Windows network user permissions
 Assisted with after-hours emergency technical support for internal IT Helpdesk
 Input all calls in HEAT call-logging database and follow up with customers on all issues
 Responsible for coordinating printer maintenance and repairs with outside vendors
 Jr level software development and testing on web based case management software system
 Reproduced customer reported bugs, documented findings and worked with software developers to
resolve reported issues
 Assisted marketing-focused web developer in creating new internal and external web sites, utilizing
Dreamweaver to move away from Microsoft FrontPage
 Took direction from lead developer and produced web content as directed
Natures Herbs and Wellness Center/ Altitude Wellness April 2012 – July 2014
Retail Admin/Web Administrator/Marketing
 Updates all company websites and data daily, control all web/internet content

4.  Updates all external websites daily i.e.google, mapquest, etc.
 Publish and build monthly newspaper and monthly promotional ads
 Handle all internal computer and network technical support
 Check patient credentials, check patients in and verify correct data in café cartelsystem
 Answer main phone line and any patient questions
 Audit patient files to verify all paperwork is in accordance with MMED law and regulations
 Responsible for leading a five person publication team
 Work with external advertisers and vendors
HouseHold CEO January 2009 - April 2012
Intrado Inc. October 2007 - January 2009
Data Analyst
 Act as a focal point for customers reporting 9-1-1 troubles and issues, demonstrating a high level
of customer service
 Understand and provide support for customer facing applications
 Perform customer account maintenance, produce daily/monthly reports, business correspondence,
and procedure manuals
 Demonstrate strong, thorough communication with peers,customers and management
 Answer customer telephone calls and respond to all voicemail messages in a timely manner
 Research and resolve all types of errors resulting from SOI processing and resolve, “no record
found” errors.
 Update TN and MSAG records per manual updates received from customers.
 Research and resolve and document resolution to inquiries submitted by customers.
 Refer 9-1-1 problems, as appropriate and follow up on referrals according to guidelines.
Roberts Excavation Corporation
Administrative Assistant/Receptionist April 2007 - October 2007
 Provided in-house computer support including blackberries.
 Assisted licensed CPA in daily accounting duties including daily receiving, data entry & posting
of invoices in accounting software,and filing of all receivable and payables
 Assisted with month-end procedures, i.e. statements and balancing, and made weekly bank
deposits
 Scheduled interviews, processed all new hire and termination paperwork
 Coordinated all special events, company events and birthdays
JC Keepsake Diamonds
Sales Associate/Store Manager November 2005 – June 2007
 Responsible for daily store operations i.e. opening, closing, Associate training on sales floor, POS,
Customer Relations, sales techniques and creating daily work schedules.
 Daily POS/Register duties, including reports
 All sales associate staffing, i.e. hiring, termination and payroll via corporate private network
 Responsible for all jewelry inventory in and out of store
 Shipping and receiving merchandise, daily Cash Reports, Outlook Email, register, back-office

5. administration work
Legendary Properties,LLC November 2004-November 2005
Executive Administrative Assistant/Customer relations
 Troubleshot and repaired computer hardware and resolved software issues for internal
employees/agents
 Managed Microsoft Exchange server / email accounts, and client database,verifying accuracy
 Maintained company websites with current updates and access
 Created comparative market analysis, entered and edited property information in IRES and Metro list
 Resolved customer complaints/issues
Education/Professional Development:
 High School Diploma (Graduated 2000) CU-FRCC Web designing Course
 Introduction to JavaScript Microsoft Office
 Adobe Photoshop, Adobe In Design, Adobe Acrobat HTML Beginning, Intermediate, Advanced
 Developing Interpersonal Communication Skills Dreamweaver MX
 WordPress Stress Management Course
 Windows Failover cluster management VMview/VMware
 Remote Desktop Vsphere Client
 Basic MS SQL Basic Linux & Python
 Rally Agile Platform bug tracking software
 Jira tracking Software
 Pivotal Tracker System