1. Jamie E. Burke
Cell: 720-277-6792
Firestone, CO Email: burkefamily3rwe@gmail.com
Skills/summary
 Upbeat, personable, positive attitude with excellent communication skills
 Very self motivated and great at getting the job done
 Strong regression and UI testing experience in desktop software / Webb applications
 Strong software process/proceduralcreation and documentation
 Adaptable to fast paced testing and Agile based work environments
 Adept at learning and applying new skills, excellent at multi-tasking
 Strong computer skills in windows and various other software packages
 Strong troubleshooting and technical skills
 Detail oriented with good interpersonal skills with team and customer focus
WORK EXPERIENCE
TVG Betfair October 2014 to Present
Software Quality Assurance Engineer
 Strong skills in QA process design, implementation and execution
 Experienced in fast-pace, multiple device / multiple browser testing
 Interacts regularly with Solutions Engineers to resolve production defects
 Strong Agile methodologies and theories with daily scrum standups
 Proficiency in manual testing of mobile and web application
 Two week sprint testing functionality, integration and regression
 Tests all hot fixes for customer facing issues
 Involvement and communication with all teams to deliver a quality enriched customer based
application
 Strong Troubleshooting and problem resolution skills
 Experience with open source bug systems (Jira and Rally software)
 Well-versed in Software Development lifecycle
 Proven track record of success in creating, maintaining, and executing manual test cases
 Excellent team building skills
Yieldex Inc April 2014 to Present
Software Quality Assurance Engineer
 Strong skills in QA process design, implementation and execution
 Tests with basic Linux commands, DB Visualizer and basic SQL scripts
 Experienced in fast-paced and complex technical environment
 Interacts regularly with Solutions Engineers to resolve production defects

2.  Strong Agile methodologies and theories with daily scrum standups
 Proficiency in manual testing of Yieldex web application
 Two week sprint testing functionality, integration and regression
 Tests and creates integration branches specific to customer needs on a sprint-by-sprint basis.
 Involvement and communication with all teams to deliver a quality enriched customer based
application
 Strong Troubleshooting and problem resolution skills
 Ability to work on multiple assignments simultaneously
 Experience with open source bug systems (Jira and Rally software)
 Well-versed in Software Development lifecycle
 Proven track record of success in creating, maintaining, and executing manual test cases
Aventura November 2012 – April 2014
Software Quality Assurance Engineer
 Work closely with internal teams using agile development methodologies to qualify all software
projects and functionality for delivery of software enterprise architecture.
 Proficiency in diagnosing, reporting, tracking and resolving quality issues within software and
team process.
 Replicate and document software defects and report within the defect-tracking tool (Rally
Software).
 Write test cases in step-by-step reproducible format for all defects and user stories
 Creates,documents and updates all Quality assurance processes and procedures
 Responsible for verification and validation of the Aventura software product to defined Agile
specifications.
 Run test scripts using both white and black box testing methodologies such as decision tables,
boundary value, use case and domain analysis testing.
 Work closely with Core and Apps Software Developers to diagnose and repair components of
the Aventura software solutions using sound validation techniques and tools.
 90% of user stories are in “ready for testing” status per quarter are accepted and demonstrated
for product team.
 Ensure components of the Aventura solution meet pre-defined feature,function, reliability and
performance requirements of customers and integration partners.
 Work directly with product owner to write user stories from use case diagrams and sequence
diagrams from a quality assurance testing perspective.
 Work with management teams on UI functionality and decisions
 Interact regularly with Solutions Engineers to ensure components of the Aventura solution
integrate with primary applications in the customer environment.
 Execute efficiently and am adaptable to a fast changing environment and priorities.
 Understanding of the Microsoft Windows operating system, including Active Directory,
Terminal Services, and the registry.
 Basic understanding of VMware,including but not limited to creating master image and multiple
pools
 Create in-depth documentation for all internal quality assurance and load test process and
procedures.
 Work with marketing team on graphic design and assist with Word press, web site design

3. BI Incorporated, Boulder, CO June 1999- September 2004
Information Systems Helpdesk Coordinator/PC Technician Assistant
 Acted as first level technical support including troubleshooting computer hardware,software,network and
basic computer software training for internal and externalcustomers
 Set up PC’s with Windows OS (Windows 2000 and XP) and customized software installations
 User account management of Exchange server and Windows network user permissions
 Assisted with after-hours emergency technical support for internal IT Helpdesk
 Input all calls in HEAT call-logging database and follow up with customers on all issues
 Responsible for coordinating printer maintenance and repairs with outside vendors
 Jr level software development and testing on web based case management software system
 Reproduced customer reported bugs, documented findings and worked with software developers to
resolve reported issues
 Assisted marketing-focused web developer in creating new internal and external web sites, utilizing
Dreamweaver to move away from Microsoft FrontPage
 Took direction from lead developer and produced web content as directed
Natures Herbs and Wellness Center/ Altitude Wellness April 2012 – July 2014
Retail Admin/Web Administrator/Marketing
 Updates all company websites and data daily, control all web/internet content
 Updates all external websites daily i.e.google, mapquest, etc.
 Publish and build monthly newspaper and monthly promotional ads
 Handle all internal computer and network technical support
 Check patient credentials, check patients in and verify correct data in café cartelsystem
 Answer main phone line and any patient questions
 Audit patient files to verify all paperwork is in accordance with MMED law and regulations
 Responsible for leading a five person publication team
 Work with external advertisers and vendors
HouseHold CEO January 2009 - April 2012
Intrado Inc. October 2007 - January 2009
Data Analyst
 Act as a focal point for customers reporting 9-1-1 troubles and issues, demonstrating a high level
of customer service
 Understand and provide support for customer facing applications
 Perform customer account maintenance, produce daily/monthly reports, business correspondence,
and procedure manuals
 Demonstrate strong, thorough communication with peers,customers and management
 Answer customer telephone calls and respond to all voicemail messages in a timely manner
 Research and resolve all types of errors resulting from SOI processing and resolve, “no record

4. found” errors.
 Update TN and MSAG records per manual updates received from customers.
 Research and resolve and document resolution to inquiries submitted by customers.
 Refer 9-1-1 problems, as appropriate and follow up on referrals according to guidelines.
Roberts Excavation Corporation
Administrative Assistant/Receptionist April 2007 - October 2007
 Provided in-house computer support including blackberries.
 Assisted licensed CPA in daily accounting duties including daily receiving, data entry & posting
of invoices in accounting software,and filing of all receivable and payables
 Assisted with month-end procedures, i.e. statements and balancing, and made weekly bank
deposits
 Scheduled interviews, processed all new hire and termination paperwork
 Coordinated all special events, company events and birthdays
JC Keepsake Diamonds
Sales Associate/Store Manager November 2005 – June 2007
 Responsible for daily store operations i.e. opening, closing, Associate training on sales floor, POS,
Customer Relations, sales techniques and creating daily work schedules.
 Daily POS/Register duties, including reports
 All sales associate staffing, i.e. hiring, termination and payroll via corporate private network
 Responsible for all jewelry inventory in and out of store
 Shipping and receiving merchandise, daily Cash Reports, Outlook Email, register, back-office
administration work
Legendary Properties,LLC November 2004-November 2005
Executive Administrative Assistant/Customer relations
 Troubleshot and repaired computer hardware and resolved software issues for internal
employees/agents
 Managed Microsoft Exchange server / email accounts, and client database,verifying accuracy
 Maintained company websites with current updates and access
 Created comparative market analysis, entered and edited property information in IRES and Metro list
 Resolved customer complaints/issues
Education/Professional Development:
 High School Diploma (Graduated 2000) CU-FRCC Web designing Course
 Introduction to JavaScript Microsoft Office
 Adobe Photoshop, Adobe In Design, Adobe Acrobat HTML Beginning, Intermediate, Advanced
 Developing Interpersonal Communication Skills Dreamweaver MX
 Wordpress Stress Management Course
 Windows Failover cluster management VMview/VMware
 Remote Desktop Vsphere Client
 Basic MS SQL Basic Linux & Python
 Rally Agile Platform bug tracking software

5.  Jira tracking Software