1. A L E X A N D R A H A N L O N
15
Clarion
Dr.
•
Whitesboro,
NY
13492
•
315-­‐734-­‐5393
Ajmhanlon@gmail.com
EDUCATION
Paul
Smith's
College,
Paul
Smiths,
NY
Bachelors
of
Arts,
Cum
Laude,
Hotel
Resort
and
Tourism
Management,
May
2014
Minor
Business
Administration
CERTIFICATIONS/AWARDS
• United
States
Collegiate
Athletic
Association
Academic
All-­‐American
2011
and
2013
(USCAA)
• Faculty
Scholarship,
Paul
Smith's
College
• TIPS
Certified
• ServSafe
Certified
EVENTS/LEADERSHIP/ACTIVITIES
• Paul
Smith's
College
Cross
Country
Team
2011-­‐2013,
Captain
in
2013
• Developed
a
Risk
Management
Contingency
Study
• Business
Consultant
for
The
Hedges
on
Blue
Mountain
Lake,
NY
Fall
semester
2012
• Host/Planner
Joan
Weill
Event
at
Paul
Smith's
College,
May
2012
• Planner/Coordinator
Duffy/Cofrin
Wedding,
August
13th,
2012
• Server
for
private
dinner
at
Top
Ridge
Camp
Dick
Cattani,
September
16th,
2011
• President/Coordinator
Big
Moose
Water
Ski
Show,
Summer
2008
RELEVANT
EXPERIENCE
Pavilion
Grand
Hotel,
a
luxury
boutique
hotel
in
Saratoga
Springs,
NY
Front
Desk
Clerk,
Reservations,
Participation
with
Revenue
Management
May
2014
through
October
2014
• A
part
of
the
opening
team
and
educated
in
all
guest
service
aspects
• Worked
diligently
on
achieving
96%
guest
satisfaction,
exceeding
monthly
ADR,
RevPAR
and
Occupancy
goals
• Participated
in
the
social
media
marketing,
in
house
promotions,
hotel
newsletter
and
outside
sales
calls
St.
Regis
Café,
Paul
Smith's
College,
NY
Dining
Room
Supervisor
Fall/Spring
Semester
(part
time)
2013-­‐2014
• Appointed
by
the
Hospitality
Faculty
to
be
the
Dining
Room
Supervisor
• Trained
and
provided
staff
with
fine
dining
methods
and
operating
the
Point
of
Sale
System
• Managed
and
reconciled
daily
sales
receipts
The
Waldheim,
a
private
family
owned
resort
established
in
1904,
Big
Moose
Lake,
NY
Server,
Housekeeper,
Assistant
laundress
Summers
2009-­‐2013
• Promoted
consistently,
assuming
increased
responsibility
each
year
• Recognized
by
guests
for
exceptional
service,
exceeding
expectations
and
creating
a
positive
experience
• Responsible
for
working
independently
with
minimal
supervision
maintaining
exceptional
level
of
service
The
Woods
Inn,
Inlet,
NY
Server
Summer
2011
• Promoted
customer
satisfaction
through
personal
interaction
in
a
fast-­‐paced
work
environment
• Event
server
for
100
plus
guests
(weddings
and
community
events)
Glenmore
Hotel
Bar
and
Grill,
historic
property
family
owned,
Big
Moose
Lake,
NY
Full
Service
Bartender,
Assistant
Chef,
Dishwasher
Summers
2008-­‐2011
• Responsible
for
serving
upwards
of
40
to
50
guests
in
one
sitting
• Assumed
increased
responsibility
each
summer;
recognized
as
a
hard
worker
and
for
being
personable
OTHER
EXPERIENCE
• Housekeeper
Marina
Motel,
Inlet,
NY,
May
and
June
2011
• Golf
Cart
Attendant,
Grounds
Keeper
Inlet
Golf
Course,
Inlet,
NY,
Summer
of
2008
• Dishwasher,
Dining
Room
Attendant,
Pastry
Prep
Chef
Big
Moose
Inn,
Big
Moose
Lake,
NY,
Summers
2005-­‐2007