Aubrey Curtis Ong is a Medical Authorization Executive based in Dubai with over 15 years of experience in customer service roles. He has excellent skills in customer relations, medical coding, and handling insurance authorizations. Currently he supervises agents and secures medical authorizations in a timely manner at Neuron LLC in Dubai. Previously he held roles as a Claims Executive and Medical Authorization Executive where he processed insurance claims and authorization requests using various medical coding systems.

1. AUBREY CURTIS ONG
MEDICAL AUTHORIZATION EXECUTIVE
MOBILE: +971569381828 – ace_saiz@yahoo.com – Al QUSAIS, DUBAI UAE
OBJECTIVES:
To work in an environment that challenges me to continue learning, at the same time be able to
help and learn as much as I can from my peers. To create a workspace that is in continual growth
for opportunities and advancements.
SKILLS & QUALIFICATIONS:
Excellent skills in customer care relations. Possesses an aggressive, dynamic but friendly and
patient personality. People-oriented, tactful, empathic and a good listener. Excellent knowledge of
phone etiquette. Exceptional written and spoken communication skills. Knowledgeable in medical
coding with the use of ICD-9, ICD-10, CPT, HCPCS, CDT, Microsoft Word, Microsoft Excel, Adobe
Photoshop CS Photo Editing.
EXPERIENCES
N E U R O N L C C
D S O , D U B A I U A E
JUN 2015 – present
FEB 2013 - JUN 2015
S U P E RV I S O R - H E L P L I N E
Supervises agents and ensures quantity and quality of production.
Answers all escalated calls related to insurance policies following the
company guidelines and protocols. Verification of patient’s insurance
and securing medical authorization. Secures authorizations for all
medical cases in a timely and through manner to maximize timely
billing. Ability to calm members and deter client complaints. Tracks all
authorizations and maintain data base of authorization information as
well as outcome of all request.
MEDICAL AUTHORIZATION EXECUTVE
Handles and minimizes time on answering calls and rendering efficient
and quality health care service. Maintains data in system and verifies
the accuracy of the information. Assess and process claims and pre-
authorization procedures with CPT, HCPCS, CDT, DDC and ICD coding.
Processes PBM and E-claim authorizations and requests.
G H C F Z
D H C C , D U B A I U A E
MAY 2011 – NOV 2012
C L A I M S E X E C U T I V E
Encodes information provided by the client in a fast and accurate
manner. Uses proper ICD and CPT coding for payments of claims.
Analyzes and scans documents for proper diagnoses and accuracy of
information. Maintains a high volume output without compromising the
quality of work provided.
B A R C L AY S B A N K
DHCC, DUBAI UAE
OCT 2010 – APR 2011
L E A D G E N E R ATO R
Maintaining effective results in a quota driven workplace. Exercising
strong interpersonal communication skills with customers. Provides
coaching points with an open, cooperative, positive and team-oriented
attitude.
M O T I F LT D
MANILA, PHILIPPINES
1995 - 1998
C U S TO M E R S E RV I C E R E P R E S E N TAT I V E
Took every call as an opportunity to make sales or retain customers.
Provided effective and timely resolution of a range of agents’ inquiries.
Supported team Leads in handling the team. Took responsibility in
taking supervisor calls. Strived for one-call resolution of customer
issues. Handled a high influx of inbound calls within a dynamic call
center environment.

2. EDUCATION:
Bachelor of Science in Nursing 2005-2009
Centro Escolar University, Mendiola Philippines
PROFILE:
Nationality : Filipino
Gender : Male
Date of Birth : July 20, 1988
Place of Birth : Mandaluyong City, Philippines
Passport Number : EC2780095
Date Issue : 20 November 2014
Visa Status : Free Zone Visa
Further References Available upon Request.