Silvana scott resume 2016

1. Silvana Scott
(208)2010509
silvanascott225@gmail.com
Objective
A position with potential where my discipline, professionalism, untiring efforts and interests can be
utilized. Specifically interested in a field where my positive attitude and ability to learn quickly can improve
my work environment.
Work Experience
Sales Expert
Verizon Wireless
June 2015-Present
Responsibilities: Call center environment mostly on the phone. Answer incoming calls try to assist with
questions or billing, make recommendations, and ultimately generate sales. Comfortable working with
several systems and technology. I excel in customer relations over the phone and in person. Center
supervisor and trainer for Esecuritel where I managed insurance claim escalations. Accomplishments:
Esecuritel supervisor and trainer. Center system and operations trainer consisted of shadowing with new
hires and training on the phone and with the systems. Also assisted in our job fair as an insurance and
systems expert. Promoted to Hiring manager where I worked directly under hiring director reaching out,
interviewing, following up, and training new hires. Skills Used: Excellent use of my customer relations
skills. Aggressively built my skill base surrounding technology. Introduced to managing and supervising
fostered and challenged my organizational and communication skills.
Senior Plasma Center Technician
Biolife - Idaho Falls, ID
May 2014 to May 2015
Responsibilities: Responsible for Medical Historian duties screening new and returning donors.
Performing phlebotomy while ensuring donor safety and assisting medical supervisors with donor
reactions. Complying with all local, state, and federal regulations. As receptionist providing customer
service, answering phones, assembling donor charts, and maintaining file system Skills Used: Typing,
customer service, and phlebotomy.
Environmental Services
Eastern Idaho Regional Medical Center - Idaho Falls, ID
September 2011 to June 2014
Responsible for patient areas and the cleanliness in a timely manner. Self motivated as we are
responsible for our own areas and focused on delivering exceptional quality and care. Carried pager and
hospital phone for emergency calls and coworker communication. Trained in aseptic technique and floor
machines. Skills Used: Required focus and time management to get my own areas and others done as
well as delegating tasks as supervisor.
Sales Expert
Petco - Idaho Falls, ID
April 2011 to March 2012
Required to work on cash register, answer all incoming calls, direct and assist customers. Provided
excellent USE of my skills by requiring me to multitask and provide excellent customer service and handle
money correctly.
Sales Associate
Toys R Us - Idaho Falls, ID
November 2010 to January 2011

2. Restocking and picking merchandise. Trained on cash register. Excelled on sales floor providing guest
assistance
Laborer
Air Pro - Idaho Falls, ID
June 2008 to July 2008 Cleaned and assembled duct work. Assisted in cleaning crew of clients home.
Education
Phlebotomy
EITC - Idaho Falls, ID
2013 to 2013
Certified Nursing Assistant
EITC - Idaho Falls, ID
2012 to 2012
Diploma in Senior
Hillcrest High School - Idaho Falls, ID
2008 to 2011
Awards
People To People Student Ambassador
June 2008
Student ambassador for the United States overseas across three different countries including; France,
Italy, and Greece. Fostering international relationships and connections as a coordinated effort from youth
members.
I Am EIRMC 2014
May 2014
One of two awarded at Eastern Idaho Regional Medical Center for dedication and untiring efforts.
Fostering relationships internally and externally with an exemplary attitude.
Certifications/Licenses
Certified Nursing Assistant (CNA)
March 2012 to March 2016
Phlebotomy
January 2014 to Present
First Aid CPR AED
Additional Information
Skills I Am Eirmc Award. Perfect Attendance 2005-2006. People To People Student Ambassadors.
Proficient in Microsoft Word, Excel, and PowerPoint. 50 WPM typing speed. I am able to work in a timely
and efficient manner and learn quickly. Skilled in medical procedures such as collecting vitals, recording
information accurately, and provide quality patient care.