1. Athena Tsevas
Athena.Tsevas@BMO.com
W154N7844 Rosewood Dr Menomonee Falls, WI 53051 (262) 251-3738
OBJECTIVE
Seeking an opportunity in a mission based organization that will utilize my financial,
detail-based organizational, client satisfaction, and deadline driven skills to be an
effective, collaborative team member.
EDUCATION
Bachelor of Science Degree in Marketing with minor in Finance – 1985
MBA with honors – 1995 both from Marquette University
EXPERIENCE
Business Analyst Metavante (now FIS) 1997 – 2006
 Developed new mainframe and GUI applications from “ground up” – including
generation of requirements, written definitions, testing documentation and hands on
completion, post implementation review, and client feedback and acceptance
 Performed maintenance, efficiency and regression analysis
 Streamlined and presented client educational materials
Client Support Analyst BMO Global Asset Management 2006 – present
 Managed internal help desk and third party interfaces
 Produced minor development in MS Access databases while coordinating client based
design and implementation
 Adopted role of project manager for standard and smaller sized projects
 Surpassed daily targets in design and setup of client requests for multiple
platforms while interpreting instructions for differing system requirements
 Effected liaison role with external system provider
 Initiated setup and resolved issues with third party software partners for our
client base
 Completed periodic deadline driven escheatment processing with multiple government
entities
 Conducted informational sessions for new employees/clients
 Carried out on the job training for multiple new hires
 Administered statement design changes in mainframe batch processing
 Supervised conversion from one processing platform to another
RELATED SKILLS
Knowledge of Windows, MS Word, MS Excel, MS Access, and MS PowerPoint
Demonstrated on the job proficiency with several proprietary software packages