Faizuddin Shaikh Latest CV

1. Fzshaikh6@gmail.com
+91 9960718594
Pune
https://www.linkedin.com/in/faiz
uddin-shaikh-173276b6/
CERTIFICATIONS
TECHNICAL SKILLS
WORK EXPERIENCE
Business Analyst
Allscripts Healthcare Solutions
01/2020 - Present
Role and Responsibilities
 The primary purpose of this role is to create the business and/or functional requirements necessary for
technology solutions that meet customer needs, expected delivery dates, and exceptional quality standards.
 Analysis of new MIS/business requirements / strategic road map for client specific enhancements and
translation into product-specific designs/ detailed Requirement Definitions/and Use Cases.
 Support the development team during the software build process (consultancy, documentation, review etc.)
 Production and review of test plans for new developments/releases/reports.
 Production and review of high-level requirements specifications / functional analysis.
 Functional testing of new developments / releases.
 Review Product Documentation (BA – Product).
 Demonstration of new functionality and seeking inputs on future direction of product (Understand client
requirements).
 Review User Manuals (BA – Domain).
 Provide internal training in Banking/Healthcare Domain (BA Domain).
 Production of User Acceptance Documents and Checklists in support of Alpha & Beta programs.
 Directly interface with clients by responding to higher level Support calls.
 Perform Specification, Design, Testing, and Documentation of the development projects and/or MIS related
needs.
 Functional testing of new developments / releases.
 Initiate and lead user focus groups.
Technical Support Consultant
04/2019 – 12/2019
Associate Technical Support Consultant
01/2017 – 03/2019
Technical Support Intern
06/2016 – 01/2017
Role and Responsibilities
 Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
system configurations/setup, product functionality, and bugs/enhancements.
 Document problems and solutions to train lower-level support on how to properly address customer or
product problems.
 Stay abreast of current technology in products, design changes, and new products offered.
 Documented all transactions and support interactions in system for future reference and addition to
knowledge base.
 Track and document inbound support requests and ensure proper notation of customer problems or issues
Microsoft SQL Server
2012, 2014 and 2016
Customer Service Expert
Strategic Planning
MS OFFICE
Application Support and
Analysis
Business Analysis
Project Management
Advanced critical Thinking
Faizuddin Shaikh
Business Analyst
Creative, result oriented IT Professional with 5 plus years of experience; A curious mind with a
passion for Problem Solving ; skilled in grasping the big picture, conceptualizing, developing and
implementing solutions; partnering closely with business leaders and senior executives.
Experienced in developing and motivating highly focused teams that successfully meets and
exceeds company objectives; proficient in working with multicultural virtual teams spread across
multiple geographical locations.
SQL Profiler
Troubleshooting
ITIL V3 Foundation
ITIL Intermediate
Service Design
ITIL Intermediate
Service Operations
Global Youth
Employability by
NASSCOM

2. EDUCATION
MBA (Finance)
Savitribai Phule Pune
University
08/2018 – 06/2020
NA
B.E-Computer Science
Sinhgad Academy Of
Engineering, Pune
06/2012 – 06/2016
63%
HSC
Rosary Junior College
06/2011 – 06/2012
73.33%
ICSE
The Bishops School
06/2009 – 04/2010
82.43%
SOFTWARE
CREDENTIALS
OPERATING SYSTEMS
Windows, Unix.
LANGUAGES KNOWN
C, C++, Java.
WEB TECHNOLOGIES
HTML, JavaScript
DATABASES
MySQL, MongoDB.
CLOUD COMPUTING
OneDrive, Google
Drive and Dropbox.
 Created support documentation that empowered and enabled user community to extend skills, leverage
system features and find resolutions to questions without intervention from support team.
 Followed up with clients to ensure optimal customer satisfaction following support engagement and problem
resolution.
 Created support documentation that empowered and enabled user community to extend skills, leverage
system features and find resolutions to questions without intervention from support team.
 Communicate with product development department to improve on current design or to identify possible
problems with design.
 Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
Application Analyst
Matrix Hub Technology
12/2014 – 06/2016
Role and Responsibilities
 Collaborated with business owners, vendors and other team members to evaluate and recommend solutions
to complex problems and requests.
 Assisted in identifying gaps between business requirements and application capabilities and recommend
action steps.
 Supported daily operations and system maintenance procedures, including system performance and
reliability testing.
 Performed troubleshooting, maintenance and optimization of applications.
 Delivered in-depth training to users, imparting knowledge of best practices for protecting data and minimizing
errors.
 Collaborated closely with upper management to drive strategy through development and implementation of
new processes.
 Reviewed performance benchmarks and established metrics for future tracking.
 Helped improve operations by showing clear connection between current policies and business results.
 Monitored tasks of employees to assess information processing and performance to gauge business
functions and inefficiencies.
ACHIEVEMENTS
 Monthly Spot Award – Seeker(Cheers) (Dec-2019) Allscripts
 Monthly Spot Award – Builder(Cheers) (Nov-2019) Allscripts
 Monthly Spot Award – Builder(Cheers) (Oct-2019) Allscripts
 Monthly Spot Award – Level 3 (June-2019) Allscripts
 Monthly Spot Award – Level 3 (October-2018) Allscripts
 Monthly Spot Award – Level 3 (July-2018) Allscripts
 Monthly Spot Award – Level 3 (November-2017) Allscripts
 Go The Extra Mile Award (Sept 2017) Allscripts
 Clear Award – Extraordinary People (August-2017) Allscripts
 Monthly Spot Award – Level 3 (August-2017) Allscripts
 Monthly Spot Award – Level 2 (June-2017) Allscripts
INTERPERSONAL SKILLS
 Ability to work in new and challenging environment, as well as deadlines driven environment.
 Ability to cope up with different situations.
 Willingness to work in groups and ability to lead group activities.
 Exceptional relationship building skills targeted at guaranteeing teamwork and active customer service.