1. Frank Long (206) 390-5861
Frank_Long@Hotmail.com
Objective
I’m an extraordinary communicator and adept at getting diverse teams to converge and run smoothly for
streamlined results. I uncover hidden ideas, spread knowledge and lead teams to meet big goals. I surface
technical development issues in business-friendly language to get buy in, funding, support, and adoption. I want to
drive the business forward by helping a team solve big challenges.
Key Skills
 Self-starter
 Collaborative influencer
 Results-driven
 Partner to the business
 Development background
 Customer advocate
Professional Experience
Senior Program Manager Microsoft (2000-2015)
Project: MS-Individual
 Delivered a centralized marketing customer data store, that built trust with end customers by smoothing
over internal group boundaries, and helped marketing fill out profiles in smaller increments
 Designed innovative partitioning solution to solve latency, throughput and maintenance challenges
 Gathered and distilled customer input into requirements, prioritized and matched to available resources
 Managed multiple concurrent development, test and release streams
 Led cross-group joint-development projects
 Led troubleshooting of complex multi-system/group issues, to isolate bottlenecks and bugs
 Reduced knowledge loss impact from vendor turnover through collaboration in SharePoint and OneNote
 Reduced unneeded access to customer data and improved vetting of new requests by creating permission
management tools that implemented expiration/renewal, and local regional approver workflows
 Evaluated business needs and identified better data quality solutions for dependent systems and drove
retirement of expensive complex aging data matching system
 Identified a pro-business solution to a data retention problem that balanced needs from Marketing with
privacy compliance requirements
 Identified commonalities with Microsoft marketing practices and collaborated on delivery of email
marketing integration solution for newly acquired company
Project: Honoring Customer Permissions (HCP)
 Delivered an enterprise-wide solution where customers could easily manage their permissions and contact
information for promotional communications from Microsoft
 Consulted with marketing business technical teams across Microsoft to drive adoption of the HCP Program
 Designed and deployed integration software toolkit to speed and simplify onboarding, and reduce costs
Program Manager – InfoWeb Microsoft (1998-2000)
 Led team delivering comprehensive product and technology information website for inbound call response
Education
University of Washington, Seattle, Undergraduate, History of Science (1980-1985)
Awards / Honors
 Received USA President's “Call to Service” Award recognizing my 30,000+ hours of volunteer service
 Decades of teaching & mentoring leadership, citizenship and self-reliance through outdoor adventure via
the Boy Scouts program, including training leaders how to coach youth to achieve greatness
 In my youth, recognized with Eagle Scout Rank (top 1%) for leadership and multi-disciplinary knowledge,
and elected to scouting honor society (Order of the Arrow) for leadership and service