1. Matthew R. Schafer
1752 S. 58th Street, Milwaukee, WI 53214
Home: 608-334-2887 Cell: 608-334-2887 Email: coachmatt79@gmail.com
Career Summary
Focusedproject andoperationssupervisor well-versedintheproject lifecycle,operationalmanagement, training,recruitment aswell
asvendor contractnegotiation,specialtyteamcreation,andprocessimprovement.Appliesin-depthknowledgeofindustrytrendsand
shiftstooffer valuableinsightsonopportunitiesfor newgrowth and customer and employee knowledge expansion. Customer and
team oriented management and project professional with a strong determination to learn and build upon my current experience.
Work Experience
GuarantyProjectSupervisor
October2009toCurrent
GreatLakesHigherEducationCorp.- Madison,WI
 Boost companyefficiencythrough technologyupgradesandprocessimprovements
 Oversawthedevelopmentandsuccessfullaunchoftwosub-departments,andmanyotherspecialtyproject
teams to meet corporate objectives
 Monitorproject schedulesfor upto12projectsat a time
 Monitor and control project execution and delivery to ensure project is completed to stakeholder specification, on
schedule and within budget
 Proficient inAgile(SCRUM)andTraditionalprojectmethodologies
 Lead in the design and implementation of project plans for many process changes to existing business models
 Identify and evaluate new opportunities for business improvement
 Assess the impact of project/process improvement and develop plans and procedures for implementation of new
strategies and/or technologies
 Developandsharebestpracticesacrossthecompany,includingbusinesscontinuityplanningstrategies,vendormanagement
strategies, andcustomerlocationstrategies
 Provide excellent customer service to business partners, vendors, and customers at all times
 Managed,mentored,coachedandtrained500+teammembersacrossvariouspartsofthedepartment
 Recruitedandhired40+newemployees
 Staycurrentonindustryrulesandregulationchangestoensurecomplianceandbestpractice
GuarantyProjectSpecialist
July2006 toSeptember2009
GreatLakesHigherEducationGuarantyCorp. - Madison,WI
 Monitoredproject budgetseachquarter
 WorkedwithIT personneltoproperlyplanprojects
 Monitoredproject schedulesfor uptosix(6)projectsat a time
 Developedandmanagedannualoperatingbudget
 Assistedwiththedevelopment andlaunchof businessoperations
 Supervised, trained,coachedandmentoredSME’son newbusinessprocesses
RS Supervisor
November2004-July2006
Great Lakes HigherEducation Guaranty Corp. – Madison, WI
 Supervise and coordinate the daily activities of staff to ensure all functions are performed in an accurateand
efficient manner and in accordance with federal regulations, department procedures, and corporate objectives.
 Use coaching and mentoring techniques to assist staff in reaching their goals & provide coaching feedback on daily
work to ensure processes are being followed based on compliance
 Work closely with senior management to set goals for the teamand the department
 Provide leadership and direction for the effective operation of the unit
 Analyze daily, weekly, and monthly department reports and compile and summarize daily and monthly statistics,
including efficiency and effectiveness, as well as other department performance indicators

2. Software Knowledge
 Avaya Phone Systems  Secure File Transfer Protocol
 Mitel Phone Systems  TLO
 Confluence
 Microsoft Office
 MS Project
 MS Visio
 NSLDS
 FAFSA
 StudentLoans.gov
 Accurint
 Innovis Online
 Experian Online
 Equifax Online
 Loan Origination
 Loan Consolidation
 HUDL
Education
Cardinal Stritch University- Milwaukee, WI, USA
Associate Diploma:Project Management, 2011
Madison Area Technical College - Madison,WI, USA
Business Management, 2009
Volunteer Experience
Madison East High School – Madison, WI, USA
Paid Volunteer Football Coach – 2014
Volunteer Football Coach – 2012-2013, 2015
Warner Park Youth Football – Madison, WI, USA
Volunteer Football Coach – 2009 - 2012