1. 1875 Marjorie
Howell, MI
1-586-565-2800
Gray29th@gmail.com
ASHLEY GRAY
OBJECTIVE To find employment that will test my skills and abilities while allowing me
to excel in new things I am not familiar with.
SKILLS & ABILITIES I am currently serve safe certified. I also hold a certification from an
accredited Nurse Assistant program. I can type between 40-50 words per
minute. I have exceptional customer service experience. I am very detailed,
organized and can work at a fast pace. I can also maintain excellent work
ethic and manners under pressure. I am very dependable and take pride in
exceling at tasks set before me. I have a passion for helping people from all
walks of lifeand hope to put this to use.
EXPERIENCE PROCESSOR, HOMEGOODS
September 2014 to Present
The title of processor includes unloading shipments of goods, organizing and then opening
packages. Assembling some products as well as tagging and pricing others. I also help with
customer service and merchandising. I maintain the cash register as well.
ASSISTANT GENRAL MANAGER, SBARRO
August of 2011 to December of 2013
My key responsibilities in this position included creating schedules, maintaining store
cleanliness, following recipes and creating food to its highest quality. I was also responsible
for handling costumer service including good and bad reviews. Being responsible for
handling the complaints and satisfying the customer to ensure a return visit. Along with this
I did the hiring, food orders, invoices and emailing different accounts and people in a
orderly fashion. I maintained a crew anywhere from 6-15 people. Making sure they and all
others under my supervision were upholding the Sbarro way. I also prepared all food and
baked, handled cashier, server and took care of banking as well as safe counts.
SWING MANAGER, MCDONALDS
June of 2009 to August of 2011
My first priority in this position was to run the front operations of the store while my
General Manager handle other duties. My job in the front consisted of placing crew
members in their appropriate places to ensure fast and friendly customer service. I also did
cashier, as well as handling customers through drive thru. I was also entrusted with
following time codes for food products and hand washing procedures. I handle safe counts,
bank runs, and most important making sure every customer left satisfied and impressed
with the service my crew and I provided.
2. Page 2
CREW MEMBER, MCDONALDS
February 2008 to June of 2009
As a crew member at McDonalds I performed cashier as my primary job. This consisting of
taking orders, cashing out customer orders. Bagging their food and delivering it in a fast,
friendly way. I maintained a clean work area as well as our stores lobby. Most importantly
greeting and taking customer orders with a smile.
EDUCATION NEW HAVEN HIGH SCHOOL, BASIC EDUCATION
I graduated New haven high school with honors and a 3.8 gpa. Here I received a basic high
school education.
MACOMB COMMUNITY COLLEGE, ASSOCIATES OF ARTS
I recently just graduated cum lauda from Macomb and obtained as associates of arts degree
to move on further towards me career goals.
BAY NURSE ASSISTANT PROGRAM, CERTIFICATION
I currently just finished my Nurse Assistant program to receive my certification as a CNA.
My next step is to take the state test and obtain a license.
CENTRAL MICHIGAN UNIVERSITY, CURRENTLY
I am currently enrolled in Central Michigan’s Global university’s online program and am
taking classes to obtain my Bachelors of Science degree in Psychology.
COMMUNICATION When it comes to communicating I excel. I have been thoroughly trained in
communication and customer service while in training through
McDonalds. Following through onto Sbarro. I have also taken speech and
communication classes while in college as part of degree requirements.
LEADERSHIP As a high school senior I was in Business Professionals of America and
went to regionals and eventually made it to state finals. I also excel in
leadership roles very well. I can take instruction from others but can also
lead a team. I went from being a crew person at McDonalds to a Swing
Manager. Then at Sbarro went from a Shift Manager to Co-Manager and
then to Assistant General Manager. I was also offered store manager before
I left the company.
REFERENCES LAUREN TOMAS
TSA worker, Detroit Metropolitan Airport
1-586-265-9401
HEATHER REITZLOFF
Manager, McDonalds
1-586-405-6120
