1. Dear Sir/Madam,
I am writing in regards to the posting announcing the Duty Manager position available at your
esteemed organization.
I have a bachelor’s degree in Hotel Management and experience working with guests. I can
provide the type of service that keeps them coming back. I have excellent public relations skills
with the ability to handle complaints in an efficient and professional manner that is satisfactory
for both the guests and the establishment.
I have the ability to oversee other staff members and ensure everyone is meeting their obligations
and that daily operations are running smoothly. I believe employees should offer exceptional
customer service in all situations even when things get a little hectic. If the staff is having
problems performing their duties or dealing with a guest, then I have the ability step in and take
care of the situation in a professional manner.
I have the ability and skills needed to recognize areas of operations that need improvements or
updated. In these cases,I can report the problem to upper management and make reasonable
recommendations to help make the necessary improvements.
I work well in stressful conditions and I am flexible enough to work different shifts and to cover
shifts in an emergency. I have the ability to motivate staff and maintain a clean and organized
work environment. I am confident that I am qualified to fill this position and I hope that you will
consider me a top applicant.
You can reach me by calling (+91)-9971238183 or by email at sambhav.jpihm@gmail.com to
discuss this position in more detail.
Warm Regards
Sambhav Mishra Enclosure: Resume

2. CURRICULUM VITAE
SAMBHAVMISHRA
C/O MR.ARVIND KUMAR MISHRA
TAKIA AZAD GAAN SHAMSHER KHAN
ETAWAH (U.P) 206001
Mob: 09971238183
Email Id:sambhav.jpihm@gmail.com,psambhav@gmail.com
CAREER OBJECTIVE:
Intend to build a career with leading corporate of hi-tech environment with committed and
dedicated people, which will help me to explore myself fully and realize my potential. Willing to
work as a key player in challenging and creative environment and prove an asset for the
organization I am working.
ACADEMIC QUALIFICATION:
 Passed 10th
from Vivekananda Vidya Vihar, Maral Sarovar in 2000.
 Passed 12th
from St. Vivekananda Sr. Sec Public School, Etawah in 2003.
PROFESSIONAL QUALIFICATION:
 Successfully completed 22 weeks Industrial Training from Majorda Beach Resort,
Goa.
 Completed 4 year of Bachelor Of Hotel Management & Catering Technology with
Honors from J.P Institute of Hotel Management & Catering Technology, Affiliated to
UPTU from 2005-2009
ACHIVEMENTS:
 Passed BHMCT with Honors.
 Represented Uttar Pradesh in Second Senior National Indoor Cricket Championship at
Nasik In 2001.
CAREER HIGHLIGHTS:
 Worked as HOT from dated 22nd
June 2009 to 30th
June 2010 in Le Meridian Jaipur
 Worked as Team Leader from dated 1st
Aug 2010 to 22nd
Oct 2010 in Le Meridian
Jaipur
 Worked as Front Office Executive from dated 25th
Oct 2010 to 14th
Aug 2012 in Country
Inn & Suites By Carlson.
 Worked As Duty Manager from dated 19th
Aug 2012 to 06th
Dec 2012 in Central Blue
Stone By Royal Orchid.

3.  Worked as Duty Manager in Svelte Hotel & Personal Suites from 8th
Dec 2012 to 16th
Oct 2015
 Worked as Asst Front Office Manager in Golden Tulip Vasundhara from 22nd
October
2015 to 9th
Dec 2015
 Working as Assistant Manager at V Club Gurgaon from 23rd
Dec 2015
JOBS & RESPONSIBILITIES:
Reception
 Assisting at the reception.
 Making Duty Roasters.
 Interacting with guests.
 Handling guest complains.
 Batch Closing of EDC Machines
 UP selling Rooms.
 Night Audit.
 Closing Shifts.
 Escorting guest to the room.
 Handling Check in and Check Out.
 Re check guest folio (Room rate).
 Coordinating with other departments (Food & Beverages,House Keeping).
 Checking of Rooms before arrivals.
 Training Staff
Reservation
 Handling reservation queries in absence of reservation team.
 Communicating with Guests / Travel Agents / Corporate Clients to take proper follow-up
for Room Bookings, Amendments & Cancellations
 Negotiate guest room rates & hotel services within approved guidelines.
 Coordinating with the hotel sales & front office department to ensure the guest
satisfaction and smooth implementation of internal policies.

4. Cashiering
 Handling & Maintaining cash of front office.
 Checking Foreign Exchange rate and flow.
 Training staff
PERSONAL DETAILS:
Father’s Name : Mr. Arvind Kumar Mishra
Date of Birth : 09th
Feb 1984
Status : Married
Nationality : Indian
Language Known : Hindi & English
Hobbies : Surfing net, listening to Music, Travelling
REFERENCES:
1. Mr. Anupam Arora (Operation Manager)
V club , Gurgaon
Mo.No-9810052592
2. Mr.Chandragupta Maurya (Front Office Manager)
Clarion Collection, New Delhi
MoNo.9811687340
DECLARATION:
I hereby declare that the above-mentioned data are true, complete and correct to the best of my
knowledge and belief.
Date:
Place: (SAMBHAVMISHRA)