1. RUSSELL CUNLIFFE
Baulkham Hills NSW 2153 | russell.cunliffe@yahoo.com.au | 0450 890 405
CAREER OVERVIEW Accomplished Senior Credit Manager with over 36 years’ experience in the banking and
finance industry.
Proven record of achieving critical deadlines, managing teams and meeting Key
Performance Indicators.
SKILLS & ABILITIES Excellent time management, interpersonal and communication skills.
High degree of attention to detail.
Excellent team management skills within challenging and dynamic environments.
High level of computer literacy using Word, Excel, PowerPoint, in-house tracking and ACT
management program.
EXPERIENCE SENIOR CREDIT MANAGER – IDEN GROUP - LOAN SERVICES - PARRAMATTA
FROM 2002-2016
Responsible for coordinating credit and workflow processes in accordance with agreed
standards and time scales.
Accountable for managing, leading and coaching the credit team in the approval of Iden
Group’s products, through multiple funders.
Key Responsibilities and Accountabilities
Ensure compliance with several funding partners’ credit policies and procedures, measured
by external audits.
Ensure timely and accurate approval of finance applications in accordance with agreed
standards and timescales, measured by achieving the milestones of Mortgage Brokers and
Introducers.
Manage a team of credit officers with responsibility for workflow issues, training, human
resource management and the career development of direct reporting staff.
Establish and implement effective communication strategies towards improvement and
awareness of quality/communication issues, across all departments, through regular upward
and downward communication.
Accountable for adherence to credit policies, ensuring applications are approved under the
appropriate Delegated Lending Authorities for Iden Group’s core product range of mortgage
and leasing products.
Liaise, service and manage a large diverse network of introducers, funders, mortgage
insurers and other stakeholders.
Report and manage staff performance, measured against Key Performance Indicators.
Attend external sales meetings, personal development days, mortgage industry functions
and conferences.
Demonstrate a high degree of operational ingenuity, lateral thinking, analytical skills and
business acumen within a cohesive, dynamic team.

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EDUCATION AUSTRALIAN COLLEGE OF PROFESSIONALS
2014 - CERTIFICATE IV IN FINANCE AND MORTGAGE BROKING
MORTGAGE AND FINANCE ASSOCIATION OF AUSTRALIA
MFAA ANTI MONEY LAUNDERING COUNTER TERRORISM FINANCE E-LEARNING
SPECIALISED
KNOWLEDGE/SKILL
36 years’ experience in the banking and finance industry.
Approved Delegated Lending Authorities held with major financial institutions.
In-depth knowledge of multiple funder credit policy and procedures.
Effective time management, communication, decision making, human relations and
organisational skills.
REFERENCES JOHN CUTHBERT, SALES ASSISTANT
NOLAN,UDA
Ph. 0403 136 320
DAVID BAIN, MANAGING DIRECTOR
TEXFORCE
Ph. 0400 440 226
GRAHAM INGLETON, GENERAL MANAGER
IDEN GROUP
Ph: 02 8844 8944 or 0413 361 988