Diane M. Vandenberg is a mortgage executive with over 25 years of experience in underwriting, risk assessment, loan management and customer service. She has held positions as a relationship manager, mortgage banker, operations manager and team leader. Vandenberg is skilled in financial analysis, negotiation, and managing teams to maximize recovery and profits while minimizing losses. She has a Bachelor's degree in Finance and seeks a new opportunity to utilize her skills and experience.

1. Diane M. Vandenberg
Cave Creek, AZ
(480) 688-8635
azvandenbergs@yahoo.com
https://www.linkedin.com/in/dianevandenberg
QUALIFICATIONS SUMMARY
An accomplished Mortgage Executive at a Top 25 ranking Commercial Bank. Strong skills in
underwriting, credit/structuring, negotiating, team-management, and customer service.
Capable loss mitigation/risk assessment abilities to minimize risk to the Bank and maximize
recovery/profits. Negotiated complex litigation cases as well as attended court ordered
mediations. Top-producing sharp-minded, detail-oriented team player with solid communication
skills.
 Accurate Financial Analysis  Successful Risk Assessment
 Collateral Analysis
 Observant Manager
 Professional Negotiation
 Energetic Team Builder
PROFESSIONAL EXPERIENCE
BMO Harris Bank, N.A. (formerly M&I Bank) 1989 - 2015
Special Accounts Relationship Manager/Assistant Vice President (2008-2015)
Responsible for risk assessment for specified account portfolio to produce action resulting in
maximum recovery/profit for the Bank with minimal loss.
 Successful in liquidating, modifying or repatriating impaired Bank loans at $20+M/year
with Distinguished annual ranking.
 Accurate financial analysis of complex financial statements and tax returns.
 Final Review Analyst of team member’s files to insure adherence to corporate standards
and compliance guidelines before remittance to management for decision.
 Precisely assess client risk and ability to repay obligation.
 Collaborate with management on loan structure/strategy for maximum recovery (profit),
minimal risk.
 Dependable team player assigned to participate in on-going strategic projects to ensure
team has optimal tools to perform. Identified opportunities to streamline process for
team to achieve goals.
 Steady/reliable mentor and trainer for team members.
Mortgage Banker (2005-2008)
Sales producer responsible for soliciting and generating quality conforming and non-conforming
mortgage loan applications.
 $20M Sales Producer responsible for achieving personal production goals, delivering
client service, and developing and managing a high quality pipeline of residential
mortgage loan applications.
 Developed and executed personal marketing plan that built and maintained relationships
with external and internal referral sources that led to mortgage loans. Responsible for
managing the progression of those loans through the entire loan process.
 Accountable for adherence to regulatory/corporate guidelines and responsible for
ensuring client service standards were met.
 Intuitively identified and recommended additional Bank products and services.

2. Diane M. Vandenberg (480) 688-8635 Page 2
Mortgage Operations Manager (2002-2005)
Manager of satellite processing center responsible for hiring, coaching, mentoring of employees
to support the front-line mortgage bankers.
 Managed team of 15 processors, closers and funders. Set goals for the team with
respect to processing times, regulatory compliance, and delivery of loan quality.
 Compassionate and motivating coach and mentor for team members and originators.
 Accurate analysis and underwriting of complex conforming and non-conforming loans.
 Successfully handled internal and external conflicts or escalated events within policy and
regulation boundaries.
 Prepared and delivered performance evaluations, salary reviews, and behavior
modifications reviews.
Regional Processing Team Leader (1998-2002)
Supervisor of regional processing center which supported the front-line mortgage bankers.
 Supervised a team of 12 mortgage processors/closers. Responsible for coordinating
activities and schedules of team to meet production goals.
 Authored written procedures as well as facilitated training sessions.
Mortgage Processor (1989 – 1998)
Processor of conforming and non-conforming mortgage applications.
 Provided accurate financial analysis for loan applications.
 Reviewed title to insure Bank lien position as well as prepared closing documents,
reviewed HUD1 statements, and funded loans.
EDUCATION
Bachelor of Science (B.S.) in Finance, Minor in Economics
University of Wisconsin-Green Bay
PROFESSIONAL DEVELOPMENT
Officer of Pinnacle Peak Chamber of Commerce (1 term)
Member of Cave Creek Chamber of Commerce (2 years)
Software experience: Word, Excel, PowerPoint, Lotus Notes and bank-designed software
applications
COMMUNITY INVOLVEMENT
Participant in various company sponsored volunteer activities